Scam
Overall have had a terrible experience with this app:
The reservation system itself is faulty: Very first time using it, made a reservation only to show up at the restaurant and be told I did not have one. (Do not book for a meal with anyone you care about!)
Gave them another chance and completed the requirements to receive a bonus reward, only for them to remove it, say I had missed the deadline when in fact the terms were not clear, and act like they were doing a special favor by honoring it.
But the worst part: Ultimately all the effort I put in with them was worthless because they bury in their T&Cs that rewards “expire” after 90 days of inactivity. So you can spend months or years building up rewards, only to have a balance worth tens or hundreds of dollars (or more) reduced to $0 if you have other life priorities come up for 3 months, as I did.
I reached out to their customer service team who was unsympathetic and sent me a blanket denial response that I now see others here have received as well.
Ultimately, I cannot do business with a shady company with terrible customer service, so will be deleting the app and recommending my friends do the same. A quick glance at their current local restaurant listings shows it’s shrunk dramatically in the last few months (my favorite places aren’t even on there anymore), so does not look like I’ll be missing much.
Avoid.
The reservation system itself is faulty: Very first time using it, made a reservation only to show up at the restaurant and be told I did not have one. (Do not book for a meal with anyone you care about!)
Gave them another chance and completed the requirements to receive a bonus reward, only for them to remove it, say I had missed the deadline when in fact the terms were not clear, and act like they were doing a special favor by honoring it.
But the worst part: Ultimately all the effort I put in with them was worthless because they bury in their T&Cs that rewards “expire” after 90 days of inactivity. So you can spend months or years building up rewards, only to have a balance worth tens or hundreds of dollars (or more) reduced to $0 if you have other life priorities come up for 3 months, as I did.
I reached out to their customer service team who was unsympathetic and sent me a blanket denial response that I now see others here have received as well.
Ultimately, I cannot do business with a shady company with terrible customer service, so will be deleting the app and recommending my friends do the same. A quick glance at their current local restaurant listings shows it’s shrunk dramatically in the last few months (my favorite places aren’t even on there anymore), so does not look like I’ll be missing much.
Avoid.
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