Leave a Review Seated
Scam
Overall have had a terrible experience with this app:
The reservation system itself is faulty: Very first time using it, made a reservation only to show up at the restaurant and be told I did not have one. (Do not book for a meal with anyone you care about!)
Gave them another chance and completed the requirements to receive a bonus reward, only for them to remove it, say I had missed the deadline when in fact the terms were not clear, and act like they were doing a special favor by honoring it.
But the worst part: Ultimately all the effort I put in with them was worthless because they bury in their T&Cs that rewards “expire” after 90 days of inactivity. So you can spend months or years building up rewards, only to have a balance worth tens or hundreds of dollars (or more) reduced to $0 if you have other life priorities come up for 3 months, as I did.
I reached out to their customer service team who was unsympathetic and sent me a blanket denial response that I now see others here have received as well.
Ultimately, I cannot do business with a shady company with terrible customer service, so will be deleting the app and recommending my friends do the same. A quick glance at their current local restaurant listings shows it’s shrunk dramatically in the last few months (my favorite places aren’t even on there anymore), so does not look like I’ll be missing much.
Avoid.Show lessstephmariehunt
Rewards gone and support not helpful.
I’ve had this app since covid times when they had the option for delivery and pickup. Now it’s just reservation. It’s honestly not big of a deal, until I had a reservation with five of my friends and there was an issue with the receipt, okay no biggie. They asked me for proof of credit card purchase. So its about a week and half of waiting, they told me they couldn’t honor it. Next thing you know my account is blocked and they’re refusing to give me a reason, saying I violated their TOS like what bro. App went down hill ever since. The only reason this app is like a 4.6 across all the reviews is because back then they were offering promos to keep everyone happy and people left a review, but now it’s done, and they barely help out or offer anything. I swear to god, app is so bad, great concept, but whatever. TLDR: good app in the past, had promos and offers, now it’s awful customer service, long time to get receipt approved, and they will lie to your face. You welcome.Show lessBluePhoneix29
Scam
I have accumulated almost $600 in rewards and they took it away because my account was inactive for 3 months. I never knew of this policy change. I was never notified and when I reach out to customer service, they said they emailed it once and extended the deadline for me. I never received the email from them nor a text message, which I usually do for promotions. In the past they had lots of restaurant listed on the app but not so much anymore. It was easy to get points for walk-in reservation in the past, but now there are blackout time where you can not make a walk in reservation during busy hours. You are basically selling your information when you submit your receipts. The receipts shows what you order, time and date of when you dine/ take out, restaurants address, and payment method/credit card information. If you don’t have the receipts you need to provide your credit card statement to verify. The customer service team keeps saying they are sorry to hear about it and that they value my feedback but nothing is being done. I just want my rewards money back.Show lessBaoSagwa
Disappointed -
I’ve used the app for over year and it’s come to an end. After going on an overseas trip to a heavily censored country, I was unable to view my emails where I was notified of my rewards expiring in 30 days. My notifications were setup so I can get app and text notifications so I was surprised when I didn’t get any other form of notification about my credits expiring. It would be great if the app would atleast tell you on the rewards page when your rewards expire, but this is becoming a predatory app.
When I reached out to customer service, it was like talking to a wall. Loyalty meant nothing, not even a one time courtesy for a misunderstanding. That’s alright. There are many other apps providing the same service to support local businesses. I would avoid this app in the risk you have to contact customer service for any issues.
Note: I double checked in the slew of emails they sent daily that the email they sent me for my expiring points, the subject line was, “Seated Terms of Service”. How was I supposed to know it was about points expiration anyway?Show lesssushixnush
Scam
Similar to Aruz9978’s review, I had a similar experience with Seated, where they denied my rewards despite the fact that I met all of their terms and conditions. I submitted a receipt with a restaurant name, date, time, party size, itemized bill, and total amount. They rejected my rewards and told me I needed to supply a credit card statement. This was the THIRD time in a row this happened and the customer service rep gave me some vague excuse about how “it’s confusing” but some restaurants require a “second form of verification.” I asked where this could be found in the terms and conditions and he was unable to point me to a reference. I am also a lawyer. Something is fishy about this app. Seems like perhaps they’re running a ponzi scheme and running out of money. I’ve decided to stop using this service because something is definitely off and I’m tired of every time I book a reservation and follow the rules, I’m given the third degree and treated like a liar.Show lessKAY1234699
Seated scams and deceives customers
I loved this app for a long time but I am astounded by a recent incident with them that has drove me to never want to use the app again. As a lawyer, I tend to read all terms and conditions for apps and websites before becoming a user of said app or site. That being said, I recently had a receipt rejected for reasons that are not disclosed on Seated’s terms and conditions. I made sure that my reservation was eligible according to the terms and conditions before making it, I wouldn’t have made the reservation otherwise. When I contacted customer service about my due reward, they made up a reason as to why they couldn’t give me my full reward. A reason that was not listed anywhere in the terms’ eligibility requirements. When I asked the customer service rep to point me in the direction of where this requirement is listed in the terms, they were unable to do so. Ultimately, Seated scammed me out of awarding me the full amount I was rightfully due for my receipt. I can’t morally do business with companies who try to deceive and manipulate their customers!Show lessAruz99878
Developer Response
Thank you for sharing your feedback with us and sorry to hear about this experience. At Seated, we do our best to be transparent about any rejection reasons and why those are in place, as well as how to avoid those issues in the future. Please reach out to accountsupport@seatedapp.io using the email associated with your account so we can review this further for you.Great until they delete your account without warning
Seated was a great app to earn cashback dining out/ordering in in NYC…. Until they randomly delete your account and keep your $ saved. Suspiciously my account was randomly deactivated after I referred my 5th friend … and thus had earned 5% for life…. I reached out to Seated Customer Support numerous times. After more than a week, I finally received this cryptic response, and then no follow up! See below, be warned, cash out often. “ Apologies for our delay, it appears your messages incorrectly ended up in our spam folder! Our Technical team is currently working to reassess our filtering methods. Thank you for reaching out. We have reviewed your Account thoroughly, and have made the business decision to remove your Account from the Seated Community, resulting in the forfeiture of any remaining Seated funds in the Account. Unfortunately, we will be unable to go into further detail due to security purposes. Please know that this decision wasn’t taken lightly, and the decision is final. All the best, Isabel Seated Account Team”Show lessbeccabearz
Developer Response
Hi there. Your Account was removed by our Trust & Safety team, and they've reached out to you directly. If you have any additional questions, please respond to their email. Thank you!Super App!
As a young woman navigating NY city prices, I have gravitated towards this app. I’m going to eat, so might as well score a few dollars back and eat at restaurants that have partnered with Seated. I have found there are plenty of choices, the money appears in my wallet within hours of submitting my receipt, and if I run into any issues Customer Service has always been there to help resolve it. Best part about all of it, I can redeem my money with companies I use on a daily basis. Anything from Starbucks, Uber, Airbnb, Target, you name a brand that you encounter daily, Seated has it as a gift card redemption option.Show lessgrafchild
Was Great, Now With Processing Fess & Restrictions
In the past Seated was a great app, and would encourage others to use to find new restaurants and book appointments. As a user since the inception of the app, I have seen it evolve with more & more restrictions. At first you could use it whenever, then it became only X amount of days after, then to only certain days, until as of recent with no notification where I wanted to go in to claim my reward to only find that each card you select there was a $2 “processing fees” to redeem the actual funds . (So if you went to get 2 gift cards it was $4 off your rewards). I appreciate that restaurants struggle and this app is to help incentivize customers to explore and try new restaurants, however with the recent update I would rather just go to a restaurant itself then use the app. If they continue with the processing fees I am sure others will follow, as I find it even more interesting that not all have been brought onto the processing fees yet. So until they fix the processing fees, recommend another app.Show lessS-1218
Developer Response
Thank you for your feedback regarding our processing fee. To provide more detail, the processing fee helps contribute to improving the Seated platform by enabling us to bring on additional restaurant partners, add new features, and ensure rewards are funded more efficiently. If you have additional questions or concerns regarding this fee, please reach out to us at support@seatedapp.ioTerrible
I wanted to like this app, however I don’t.
Bought breakfast from the same place on the dates of 18th and 25th. Receipts have different date and different amount. After uploading both, they are approving only one, by saying second one is duplicate. After contacting CS, I attached an email confirmation of my order with every single detail on it. Guess what? They asked me to submit my credit card statement. This is ridiculous from any side. I understand that AI is processing receipts, but when I submit 2 proofs for each of my purchases, why can’t CS team just check it with their human eyes? I myself work as SE in a tech startup and our CS team never have left our customers in this position. And we as engineering department make sure this type of situations never arise again by making our software better. Maybe Seated also should do that.Show lessAizaAB
