Leave a Review Seated
Customer support is AWFUL!
The concept of this app is amazing. I really wish I had better things to say about the customer support though. I downloaded the app about a month ago and have used it four times. Two out of the five times, they said something was wrong during the receipt review. The first time, the restaurant had an issue with their machine and had printed the wrong date. The restaurant corrected the date and emailed me a new receipt. In order to get that one approved, I had to go through five different people and send at least 20 emails. That’s just ridiculous. The second time, they said that my walk in was not really a walk in. I booked the walk in restaurant about 10 minutes before we got there. Then we sat and enjoyed our meal. Then, we paid. They said that my time wasn’t close enough to match. First of all the restaurant was terrible and then I wasn’t even going to get credit for the Meal. They really need to fix how they handle these things and give the customers a better experience.Show lessKtkiks1
Developer Response
Hello Ktkiks1, we are so sorry that you had a difficult experience with uploading your receipts. We recently updated our system and receipts may have been rejected in error. Please reach out to support at support@seatedapp.io and we will look into each one and can see if it was a mistake.Seated App
The problem with this app is that once you make the reservation for an x amount of guests and then more guests show up and the bill $$ exceeds the initial reservation, they won’t validate the receipt.
I made a reservation for 2 people and then 4 of my friends showed up - we spent $733,25 (including tip) and this company did not validate my receipt. Why? Because the initial reservation was for 2 people, looks like that’s their policy. Be aware of this app.
‼️UPDATE‼️: After a long back and forth - Seated made and exception and validated my receipt. Thanks for doing right by your customers. I will continue using this app.Show lessCoocha!
Works well most of the time
I’ve been using Seated since February, and I’ve gotten almost $800 in rewards. The app can be very glitchy at times, and isn’t the most user-friendly - but you’re getting free money for just going to restaurants. I’m in NYC and have noticed a lot of really GOOD spots have been added, so you’re not stuck going to bad places to earn your rewards.
Plus, you get the rewards rather quickly (normally within an hour of uploading a picture of my receipt).
Two complaints are 1) that they text/notify you incessantly to remind you to upload your receipt, and it’s really annoying 2) the app is super glitchy and sometimes restaurants don’t show up even though you know they are available.
All in all, how much can you really complain when you’re getting a significant amount of money back on dining out purchases?Show lessmadisonmavis
Developer Response
Hi madvamp, we are happy to hear that you are enjoying receiving rewards through Seated. We are continually working to improve the app and make it more user-friendly. We will pass the message along to our product team and really appreciate the feeback! If you have any problems booking in the future please reach out to us at support@seatedapp.ioIt's been getting worse and worse...
I've noticed there are more negative reviews recently. Based on my experience I think it makes sense. I truly love the idea of this business - pay by demand - the same idea has been implemented in hotels, airlines and even shared rides, why not dining?
BUT, I have to say using this app is such a PAIN... If I'm on map searching and click into one of the restaurants, clicking "going back" leads users to the top of the list instead of map is nonsense. If I click on map again, I will be directed to restaurants close to my current location instead of previous searching area... This is probably one of the worst map user experience I've ever had.
Also - their customer service is a joke and I guess no one is actually working there. I have uploaded receipt to a recent visiting restaurant but didnt get reward. I reached out customer service twice but no reply. I saw some similar experience in reviews so my guess is they are trying to cut on reward for those who have dined at least twice.Show lessTap_io
Developer Response
Hi there! We hear you and we've made sure to improve the map search! Now you can filter by cuisine, neighborhood, etc., and view available restaurants on the map and your filters won't be deleted when you go back to the homepage. Please contact support@seatedapp.io we'll be happy to review your receipt!Where did the customer service go
I love seared, i used to recommend them to my friends and coworkers all the time. For the most, part I still like them, but I what I can’t stand is a business that you cannot get in contact with. I remember in the beginning I was able to get in touch with someone within 24-48 hours through text without a problem. Now it’s been 2 weeks, and I’ve gotten a generic text saying someone with her back to me ASAP, and I’ve gotten nothing no response at all through the app. A similar situation has also happened to an acquaintance of mine, who just never bothered after not getting a reply. I’m really disappointed in this lack of communication.Show lessCho-co-latte
Refused to give the reward and no response
I went to brunch with a group of friends. I decided to use the app for the first time as a "walk-in". I booked the walk-in, but didn't realize I needed to change the number of people in my party until after I booked it. Apparently it's impossible to edit your booking after you make the booking, but in theory it shouldn't be in issue for a walk-in since we didn't need a reservation. We ate our meal and I paid, sent them the receipt and the next day they rejected my reward saying I didn't book the correct amount of people that was actually in my group. I tried to reach out to themto explain the very minor error I made and the flaw in their app, and there was no response to the chat feature in the app. I emailed them and they responed 4 hours later, restating why is was rejected without actually suggesting how to resolve the issue. After a few back and forth a, they just said it's impossible. The app is a scam, customer service is unresponsive and if they do respond they're absolutely not helpful. I still haven't received a response in the chat app...Show lessJsjdbfhf
Developer Response
Hi, jdjflskdj! This doesn't seem right. We're sorry to hear that you had a less than perfect experience in communicating with our support team. Please reach out to support@seatedapp.io and we'll be happy to take another look!Recent update is really buggy
1.open an available option that shows avail time slots. I book and whatever time I choose it pops “thus business is not available at this moment”. I tried another restaurant, same thing. (This is different from making reservation and then get message telling you reservation isn’t successfully. It was straight up not available on the UI.) then I have to ask, why do you even put that up? Can I suspect most of your inventory are actually not avail and fake? Chat customer service of course was offering bot like answer, i.e not really answer the question. 2. Chat service was good prior to this update. The new chat window doesn’t let you see what you type. You click the “done” on right top so the “send”option can appear - who designed that? Chat window also freezes the app and makes the exit of back option disappear. Strangely poor design.Show lessSilversome
Developer Response
Hi, Silversome! This doesn't seem right. We're sorry to hear that you had a less than perfect experience booking your reservation and in communicating with our support team. We've recently updated our customer support to provide a better experience for our users. Please reach out to support@seatedapp.io and we'll be happy to take another look!Latest update is not good. Customer service is awful.
I love the idea behind this app, and used it for a walk-in a few weeks ago. Went to do the same thing on Sunday and the “walk-in” button has vanished now that I’ve updated my app. I can’t find it on any restaurant profile so I know it’s not just the one I visited. Sent a message via the chat and it took over 24 hours for anyone to get back to me, and the response I got was in no way related to the question I asked. I’m still waiting for someone to reply to my email. Not sure why it takes so long to reply to a message - I had an issue with another app I used and they got back to me within the hour.
Using the chat feature is buggy too - the keyboards covers up the text box so you can’t see what you’re writing.Show lesslyndseyS5
Reservation canceled an hour before dining
Concept is great but the first time I used this app to make a reservation, they confirmed the reservation the night before but then canceled the reservation last minute (an hour before we were scheduled to dine) with just an email, even though they were communicating though the text message system prior to that. I didn’t see the email in time. When we arrived at the restaurant, the restaurant was completely blindsided and did not have our reservation in their system and said that Seated only notified them of our reservation a few hours before we were to dine even though we made the reservation the night before. Thankfully the restaurant accommodated us anyways otherwise our big group would be stranded in midtown NY trying to find seats during peak hours (which is impossible). Now I have no way to submit our receipt for the cash back, which is the only reason I used this app anyways. If you want to have any certainty in having your reservation be confirmed try other apps like Resy and Opentable, which I’ve never had a problem with.Show lessA happy student!
Developer Response
Hello A happy student, we apologize for the problems that you had with your Seated booking. This certainly was a rare occurrence. In the future, please reach out to support@seatedapp.io with any issues or questions and we would be happy to help!Refused to give rewards (twice) and horrible customer service
I made a walk in reservation (didn’t realize that i made a walk in for 2) and we had more people show up. Had dinner. Uploaded the receipt and they refused to give rewards even for the 2 that we originally had a walk in reservation for.
2 days later went to a different restaurant for brunch, uploaded the receipt and they said that it wasn’t clear enough. I uploaded 2 more and yet they still haven’t reversed their decision. No phone number to call. They fail to respond to their online “chat help” and only replied to email once pretty much saying that the decision already has been made and nothing can be done. So not happy here with this entire setup. No customer service number is a big deal. Can never speak to an actual person. Really bad!!!Show lessInka Shul
