Leave a Review Seated
Awesome app!!!
This app is terrific! My husband and I love to try new restaurants for date nights, and this app is great because we get money back when we eat out at places we would go to regardless. It’s also really simple! When you’re in the city the map makes it so easy to find restaurants around you, read reviews, and even make reservations! As soon as you upload your receipt, rewards come to you quickly, within minutes. The store has so many great options for gift cards. My only wish is that the app gave the option of a check or generic gift card to be used anywhere. Otherwise awesome app!!!!!!Show lessNKB117
Stopped giving promo after referring many people
Referred all my friends and reached partner status. I’ve noticed that I no longer receive promos (for months) while all my friends get promos. Contacted seated previously before and was informed the promos are targeted to people who don’t use the app often to encourage more usability but will give me the next promo or see if there’s anything wrong. There has been nothing since. Also tested not using app for a few months but no promos still. I guess this is what happens when you’re a loyal user, refer all your friends and reach partner status. CS will brush you off and say there’s no issue. Contacted CS again who stated there’s no issue with account and gave a different reason (promos are sent out in cohorts) but since it’s been awhile, I can have a $5 promo like throwing me a bone.Show lessseateduserrr
buggy app, terrible cs
I would only use this for restaurant you are already planning to go to or order from. So you won’t get your hopes up about the reward when they refused to honor their mistakes or false advertised rewards. App is buggy and customer service are just simple useless. The app is overall pretty buggy and show you inaccurate rewards/order/booking info quite often and their customer service just refuses to own up to their mistakes. For example, I clicked to order because of surge reward but only end up with normal reward instead. CS insists the dynamic pricing revert back to normal reward, even tho before and after the order was both advertised with the surge rewards and I shared screenshoots about the advertised reward as proof. (I guess is dynamically chicanes to the lowest reward only at the exact time you place the ordered?) They refused to admit the inaccurate information and stood by their story. They then comp me a $5 credit (which is less than the reward differences) that is not even redeemable. And their UI for redeem reward is just super buggy and didn’t work half of the time. When it works, it’s okay. But when it doesn’t, tough luck to the user. So I wouldn’t go out of your way to use this app or had your hopes up.Show lessPorkamania
Developer Response
Thanks for bringing this to our attention. We're always looking for ways to improve the app and would like to help resolve this. Please reach out to our team at support@seatedapp.io to help with this booking reward rate and answer any additional questions.More Work Needed
I’m glad that Seated made the following update: remove the “book now” option for restaurants that are unavailable.
I use this app often and I think it needs the following updates:
1) Better track of hours for restaurants. I make a reservation on Seated and I showed up to a restaurant and it was closed.
2) Better adjustment of restaurant details. I made a reservation on Seated for Intersect by Lexus. However, this place has both a lounge and a restaurant. My Seated reservation said “indoor dining”, so I thought this was for the restaurant. However, when I get there, I realize it’s for the lounge. This impacted my experience since the lounge does not have a large selection of food.
3) Better customer service. Currently, it takes hours to get a reply from customer service. And if you don’t reply within minutes, they shut down your request. For the two issues above, I contacted customer service and they didn’t even respond.Show lesscheck_urself_b4_u_wreck_urseld
Something I Didn’t Know I Needed
I don’t often write app reviews, or even bother to rate. However, I feel like I kind of have to here! This app is actually awesome - coming from an individual who tends to be quite critical. I don’t know how it works, just that it does. I’ve been consistently getting 20%+ back at a variety of restaurants I already eat at - and I’m trying more great restaurants I didn’t even know about. After just a few meals, I successfully redeemed a $50 Airbnb credit that I applied to a reservation - and it just worked! Not to mention that the restaurants seated puts up have all been really good.
And on a separate note - the reservations system is very solid. The restaurant always knows I’m coming and I’ve never had them not find me in the system like with some other apps! If anything, it’s just a solid reservation and restaurant finding app and that’s before it saves you often 20% - 30% on great meals!
Thanks Seated - can’t wait to see how you improve your app for the future.Show lessGrayson Bertaina
Don’t use- costs more than you earn
Imagine downloading this app to enjoy the rewards it promotes so heavily, and going to dinner and getting a bill that includes a surprise $20 reservation fee on top of everything you ordered. True story: Seated failed to disclose the restaurant booking fee when I made a reservation through their app, and when I told them about it they just said “sorry” and refused to cover the fee. Don’t use the app because it could cost you more than you earn.
Update: After a lot of frustrating back and forth which ruined my Saturday night, Seated refunded me the $20 in credit. Adding a star for that but I still wish they had done better and not made it so difficult.Show lessCWnyc10022
Unfair treatment of loyal customer
I used to be a loyal seated customer and have referred it to multiple friends-everyone loves the app. However, I have since stopped recommending seated to any friends due to its terrible customer support team.
Seated blacklisted my account accusing that I have created multiple account on the same device. I have definitely not created multiple accounts from the same device. I only have one seated account and one phone number, and felt like I have been treated extremely unfairly to receive the violation email and have my accounta terminated.
I emailed customer support explaining that the reason why they have detected multiple log-ins on my phone was because one time my roommate’s phone went out of battery, so she used my phone to log into her account (which she has already created using her phone number on HER phone-I can even provide proof of photo of the phone side by side). Seated then blocked my account saying that I violated community rules, and treated me with radio silence even though I email the support team explaining the situation.
I felt like I was treated so unfairly and has since stop recommending seated to any friends. It’s such a pity that they have such poor support team and treats their loyal user like this.Show lessSabrina Maya
Avoid this app! They will inexplicably suspend your account and keep all your earned rewards
My friends and I signed up for this app and recommended all of our friends and associates to do the same. Then, after we all accumulated about 70 or 80 dollars each, they blacklisted ALL of our accounts and kept the money. No notice was given to anyone of us by mail or otherwise, and no refund of the rewards we had rightfully earned. The company has no phone number listed so you can’t call and discuss this with anyone. Between the 8 or 9 of us they kept about 700 dollars in rewards which we had earned by dining out and recommending other people to Join. I don’t write reviews this is the only way I feel I can get them to respond to my email asking why I was blacklistedShow lessAtlPro71
Don’t believe this app RE walk-in restaurants!
This is the third time I’ve used Seated to find walk-in discounted restaurants just to find the place admittedly not accepting walk-ins at all that day. In all cases I tried making a reservation just to have it either not work, or in one case it worked finally but the location was so crowded I couldn’t go in.
Today was the third time I tried using the app and was a day I meant to use Seated to find a nice treat for my partner before they leave the country for at least four months, and instead we wasted time first finding this random restaurant and then just hearing they don’t take any walk ins. I’m tired of wasting time with this worthless app and uninstalling it.Show lesssamitherobot
Not Given Credit, Poor Customer Service
Wanted to like this app but guess I’m gonna have to stick to OpenTable.
I made a reservation for 6:45pm through the app, and then later in the day they send me a text saying they moved the reservation back to 7:30 due to the restaurant being “a bit busy” during that period. Ok cool, fine, not a big deal. I got off work early and decided to head over around 6pm to see if I can get a table early. Show up and restaurant has a bunch of tables open so they seat my partner and I right away. We finished our meal by 8pm and I upload my receipt, wait a bit, and lo and behold get a message saying they weren’t giving credit due to me not showing up at the time of my reservation....message customer service and they were no help at all. Might try again later but what a poor start.Show lessmaxwellm94
