Leave a Review Seated
Worst Customer Service Ever
I used this app for quite a bit and referred several friends to this app. I made a reservation from this app for a birthday dinner for 7pm and we stayed until close (11pm) and they refused to honor my receipt because it wasn’t “within my reservation time”. I picked this restaurant specifically from the app to enjoy a nice dinner and get cash back from my reservation and because we decided to stay until close they didn’t want to honor my receipt because apparently you have a 3 hour limit that most folks don’t know about till you get a rejected receipt. It was $200 receipt btw. By far worst experience ever, and even worse customer service. At the very least Seated, inform your customers of your policies in the multiple texts you send as reminders prior to the reservation.Show lessLoveJL
Love this app’s money back, but the software itself is horrid
Seated has simultaneously saved me significant amounts of money and helped me try new restaurants around NYC. However, the app is horribly buggy; this version should never should have left beta, let alone launch to such a wide user base. For example, when you make a custom search and switch to another app (to check a restaurant’s menu, for example), your custom search is removed and you’re sent to Seated’s main menu upon re-opening of the app. This is incredibly frustrating when searching for a restaurant and NEEDS to be fixed. This issue has persisted through many versions over the past year. Please fix this!Show lessCsol101
Most useful app ever.
My now husband and I started using this app last year when I got an ad for it on IG. I don’t ever fall for those but this seemed relevant as we were always eating out as we were wedding planning. I’ve used the app a handful of times and have easily earned $100+ to use on literally anything else. Usually and even tonight we used Seated to determine where our first date as a married couple would be because why not get money back to have drinks and dine! We were even able to use the rewards we earned on our Uber ride to and from the restaurant we tried out tonight (on Seated). LOVE this app!Show lessmermyc
Interesting concept $$$?
So far this app has been rewarding and useful- no one can figure out who’s actually paying you all this free $$ and why - so if you could answer that it could be helpful- we all know there’s “no free lunch “ especially in this information gathering world we live in ! Whats the reason behind paying users - the restaurants say they aren’t paying the % of the checks ! Not to go on and on - what kind of big brother setup is this if you would be so kind to explain! Keep revising your app - it’s not to good with gps and letting you know about all the restaurants in a given area - you have to search by individual names which seems odd !
Other than the above I’m enjoying SEAT ! Thanks for the gum ball Mickey !Show lessUptowntx
Developer Response
Thanks for sharing this review. We'd love to help provide some clarity for you. Seated’s restaurant partners do pay for visibility on the platform and select their own reward rates. As for the GPS and search, we will share this feedback with the appropriate teams in order to continue to improve our member experience. Thanks for being a member of the Seated community!Refused to honor receipt
Seated refused to honor my receipt. It included all the information required, but they said that for the restaurant I went to they also require a copy of my bank statement showing the payment. Not kidding. I sent them a screenshot of the charge from my bank statement and they said that they needed to see the entire page of the bank statement not just the charge. This is when I had enough and told them I was not jumping through anymore hoops. It was a receipt for over $200 that it appears they did not want to honor and just wanted to keep requiring more and more until I just gave up. This was a complete customer service failure and makes the whole thing feel like a scam. They also would not escalate the issue to a supervisor when I requested it. Disappointed and I do not trust they will live up to their agreement in the future. And awful customer service.Show lessSean in Dallas, TX
Almost unreal how good this is
Have been using this for few months now and just waiting for the fairy tail to end and the app turning bad. Because the app is extremely easy to use and book restaurants and you get real cash back for doing nothing more than what you would do for any other app like resy. Already earned more than $100 in cash back. Hopefully this is not too damning for the restaurants, as long as the restaurants survive, I will be happily using this app to get cash back.Show lessHrushi188
Better than expected
Decent selection of restaurants. Naturally it’s going to be restaurants that are trying to get more business, which means a higher than average number of mediocre places. BUT enough good ones are hidden in there. Interface is good. Love that is doesn’t require showing the app to the restaurant. Just remember to book or “walk-in” when you first get there.
I’ve had the app for like a week and I’ve saved like $50 so far. Definitely worth the small amount of effortShow lessThepurplemongoose
No business ethics
It was good while it lasted. The whole getting rewards back is a great idea and experience. Sometimes they do promotion that’s even better. But don’t save up your rewards Bc they will close up your account for no reason!!!!! I saved up to 65 rewards to use and have always been a loyal and ethical user. However, one day they just closed my account saying I uploaded a fake receipt. I’m so confused coz I did not! And they could just not accept that receipt. Rather than doing so, they accepted that receipt and 2 days later they told me it’s fake and closed my account. I asked for looking into further and asked for opening up my account again or at least give my 65 rewards back. They never responded.
Apparently this happens to other people I’ve heard online too. So that really shows no business ethics. I recommend to not save up rewards coz you have idea one day they will just take all your rewards back and close up your account!Show lessJJJJX3
Developer Response
Your Account was removed by our Trust & Safety team, and they've reached out to you directly. If you have any additional questions, please respond to their email. Thank you!Terrible Customer Service
Never before have I had to write a review for an app with such terrible service. The app itself is great when it works, however if there is even a slight issue with your receipt, prepare yourself for multiple message threads with customer service.
The customer service decides when to respond to your inquiry and when to reply back to your last message and it does this all without sending ANY notifications. You have to literally keep the conversation thread pulled up the entire time or else the service rep will decide it’s been too long since your last message and close out the current conversation and ask you to create a new one. It is extremely frustrating especially if I’m listed out my problem multiple times with multiple images only to have to repeat myself because customer service took their sweet time to respond. If you have 20-30mins to keep your phone available and respond to a rep within 2 minutes then this is the app for you.Show lessAsawd
Developer Response
We're sorry to hear you had a negative customer service experience. We would love to discuss this further with you and ensure you have a better experience in the future. Please reach out to support@seatedapp.io and reference this review.Easy to use
This is super easy to use. They have added pick up and delivery so you don’t even need two to go out. If you are going out it’s awesome. I use it when I’m dating. You just take the receipt and after the date is over, you upload the receipt. You don’t have to say or do anything so the your date doesn’t know that you are getting money back. I use the app once or twice a month and have gotten over $50 back in the past six months.Show lessCollestat
