Worts ever
A lot of stuff just simply doesn’t work,
Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything.
I waited over a month a bug on there end to be fix and they haven’t yet.
Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything.
I waited over a month a bug on there end to be fix and they haven’t yet.
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Buggy product, worse business
Guesty’s app has an antiquated, clunky interface that’s hard to use and constantly needs to be refreshed because screens often don’t load correctly. Messaging, one of the most important tools, is particularly difficult to use on a phone, and very buggy. They haven’t really made any improvements to the app in the year that I’ve been using it. Even worse, they had a bug in their software that caused me to lose $2500 in Vrbo revenue. They completely admitted to it, yet refused to reimburse me, because apparently they don’t actually stand by their product. A subscription costs hundreds of dollars a year but the product has now cost me thousands. I would not recommend Guest to any host.
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Scammy Damage protection charges
It’s impossible to reach anyone by phone for this company. I wish I would not have picked this vendor. Automated messaging is great. Most of the other features are not. I keep having to contact over missing reservations. I received another charge for damage protection after cancellation and I never received a refund for the previous charges. A scammy offer from Guesty to swindle hosts for services that are included with most booking sites. They offer a website builder but cannot offer a protection plan for any direct bookings. Not something I’d recommend.
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Easy to use but full of bugs
The app is easy to use and has all the features you’ll need but it’s littered with bugs.
Highly recommend
I usually use the web interface but the Moble app is great too.
I've used Guesty for hosts for well over two years and I couldn't imagine working without it. My business runs on autopilot now that I've set up all the guest messaging. Their direct booking platform works wonders. Also little things like their automated guest forms come in handy when I need to manually run a security deposit from booking dot com. Anytime I had a problem their support team always comes through and finds a way to fix it. Highly recommended.
I've used Guesty for hosts for well over two years and I couldn't imagine working without it. My business runs on autopilot now that I've set up all the guest messaging. Their direct booking platform works wonders. Also little things like their automated guest forms come in handy when I need to manually run a security deposit from booking dot com. Anytime I had a problem their support team always comes through and finds a way to fix it. Highly recommended.
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Guesty is Great, App is Good
I like Guesty, as I’ve been using it for almost a year. It has the features I need, and the pricing is reasonable. I like the calendar sync, the automated messaging platform, and the customer service has been good.
I use the web platform more than the app. The app isn’t bad, it can just be a bit sluggish sometimes and with what I’m doing, I prefer to use desktop interface on the web. Maybe just a personal preference, but Guesty as a platform is solid.
I use the web platform more than the app. The app isn’t bad, it can just be a bit sluggish sometimes and with what I’m doing, I prefer to use desktop interface on the web. Maybe just a personal preference, but Guesty as a platform is solid.
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Great App!
Guesty for Hosts allows us to have all the platform messaging in one location, control the calendar for multiple properties and edit any message templates to send at certain times. Easy to use. Enjoy the fantastic app. Thanks.
Bugggggggggy
This app is awful. It’s basically just a skinned version of their website, which is also awful.
Buggy buggy buggy. Often doesn’t allow you to navigate a page, forcing an app restart and return to your task. When typing out new messages to add as templates, app will stop scrolling with the text, if you try to back up and come forward to resolve, it deletes your message.
Premium pricing for god awful functionality.
Don’t even get me started on their lack of support. I’ve raised several tickets about the Google analytics not embedding properly through their direct booking website builder, they seemingly don’t understand that Google has retired the old UA style trackers and have moved to the new GA4… their site builder does not accept the new tags and even when forced in various ways, they simply don’t track because they are placed in the incorrect location within the HTML.
Steer clear, moving to a new PMS is expensive.
Buggy buggy buggy. Often doesn’t allow you to navigate a page, forcing an app restart and return to your task. When typing out new messages to add as templates, app will stop scrolling with the text, if you try to back up and come forward to resolve, it deletes your message.
Premium pricing for god awful functionality.
Don’t even get me started on their lack of support. I’ve raised several tickets about the Google analytics not embedding properly through their direct booking website builder, they seemingly don’t understand that Google has retired the old UA style trackers and have moved to the new GA4… their site builder does not accept the new tags and even when forced in various ways, they simply don’t track because they are placed in the incorrect location within the HTML.
Steer clear, moving to a new PMS is expensive.
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Terrible app
So incredibly slow in the app, continuously refreshing itself. Currently reaching the point, after reporting issues multiple times and being advised it’s ‘internet sensitive’ or ‘empty your cache’ of changing providers. This issue has continued for at least a year with no progress on resolving. Guesty appears uninterested in fixing problems.
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Excellent features, but a couple bugs
Overall, Guesty for Hosts is an excellent product that is easy to use and easily integrates with major booking platforms. It even helps you set up direct booking sites. My only complaint is that it has some bugs in the user interface and sometimes the app takes a while to load. In general I recommend this product!
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