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Takes a little guidance
Once you get connected and get a hang of the app, you’re golden. People usually need a little bit of help to get started but after that it works reliably as long as your internet network has a strong signal.kbusse1994
Poor Tech
Come on please hire some software developers. Completely cheaped out on the user interface. Such a shame for an incredibly expensive piano setup. Better off going with Yamaha.TheLightest
Worst app ever- don’t buy it!
I only wish I’d read the reviews BEFORE buying this player. It cost a lot, and it’s been nothing but frustrating. Two customer service visits and multiple calls in just a few months. It’s still terrible. Reading these reviews, it’s clear that NOTHING has changed or improved. Shame on you for continuing to scam people with this piece of junk.
It disconnects continually. App won’t load. The lady starts loudly announcing the IP address multiple times in the middle of the night! Three times last night waking up the whole house! I finally just unplugged the dumb thing.
I was so excited to get this, and now I’m so regretful. They ought to be shut down. What is Steinway thinking by being associated with this?! Don’t buy it!Show lessNPLynn
Doesn’t work. System is a waste of a LOT of money
Don’t buy this system, if you are thinking about it. If you already own it, welcome to the fooled club. Company does not care if their app is outdated and nonfunctional.
Give any consideration of this app/system a hard pass.BarryBerry1
Great idea but it fell flat
It cost 10 K to add to our Steinway. The most annoying thing was problem solving issues like the random announcement of IP address. I reached out twice and my husband several times. My encounters resulted in the person telling me “oh that happens…easy fix…I’ll send you an email.” I asked for tech-support and was informed they are out of state, and to contact by email. I sent a request to and never heard back. I can’t speak for everybody, but if you don’t have a Lotta extra money, buy CDs or a music subscription. If you have money get the Spiro by Steinway. Or at least do yourself a favor and look at it and not this dysfunctional piece of technology. Also of note, we have a friend that is a very good piano teacher, and the piano is a big part of her life. She cringed when she listen to some of the music because the rhythm was off. Just a lot of issues with the quality of the music.Show lessJmb#notes
Piano great; App Terrible!
The piano plays great and the library is full of great music… But the app is antiquated, full of bugs, and drives me nuts. Pretty much every time I use the app, it crashes or disconnects, or does not allow the connection to begin with. It is super slow and takes sometimes minutes just to load the app, if it loads at all. It does not find the piano on my home Wi-Fi network, and only works when you are connected directly to the piano. This is very frustrating because you have to toggle between networks constantly in order to interact with the piano. I wish they would revamp this app and make it work properly.Show lessJphpjp
Garbage
Do not buy this garbage system. $37k spent on a Boston piano with this compete garbage installed for $7k
Tech support is not all that great and you have to make an appointment for them to call you. It’s like trying to fix something that is very poorly built to start with.
I bet lawsuits is waiting to happen for this company. I am definitely getting to this point.Show lessmaksini
Worst app ever. Do not buy this system!
This is the most convoluted app ever. It never works correctly, is impossible to start and connect, disconnects all the time. We’ve had their installers come out to try and even they can’t figure it out. This has been going on for years. Hire high school CS kids to rewrite. They will do a better job.
It’s literally a joke of an appShow lessHarlequinpear
Does not want to work with expensive PNOII system
This app doesn’t even want to connect to our PNOmation II system that’s installed on our Yamaha grand piano. I can connect the PNOII system via a web browser on my phone and typing in the IP address, but when I try to connect to the app, it tells me “no pianos found on this network”. A lot of money was spent just for this error to be prevalent. Not happy.Show lessGuitaristNate
Terrible implementation
This app needs to be rebuilt. Nothing in it makes any sense. And there is no user information in it. And the QRS user manual skims over everything without enough detail.SkyKingPDX
