Neo Smart Blinds User Reviews

Consultation et Materiaux Neo Inc

Top reviews

Most RecentHighest RatedLowest Rated

Great app - few things

Hi great app, but it would be good to see a status on where your blinds are sitting if you are not onsite. Would also be great if you can set scenes for double blinds ie 1 x blind can be operated at a time rather than having to add blinds individually on the main screen (not one set of blinds per room)

Show less

matthew kirk

4 years ago

Broken

Having recently setup my house using version 4.1.4 the app controls have now stopped working and no rooms are displayed when attempting to setup the blinds again.

PumaUK7

4 years ago

Excellent and easy to use

Works great on my iPhone, Google Home, and HomeAssistant (although I wouldn’t mind a battery level warning!)

My one issue was breaking the top and bottom limits and their tech support clearly and easily helped me through the correction.

Strongly recommended.

TheRealBlackstrider

4 years ago

Response from developer

Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users. As for your suggestion, I have forwarded it to the development team. If you have any questions regarding this feature or anything else, feel free to send a message to tech@neosmartblinds.com.

Schedule feature is great

Very easy to setup. All I needed was the programming instructions from the existing remote to quickly add 14 new blinds with different schedules for open, close, and favorite position. Important: you must know the correct “code” for the motor company used for your blinds. Very happy so far.

Dog Watcher 2

4 years ago

Needs Apple HomeKit integration

They allow for Google and Amazon support but not Apple HomeKit. 60% of active smartphones in the UK are from Apple.

equitydealer

4 years ago

Response from developer

Thank you for your review and feedback. We appreciate your suggestions. Our development team continues to make improvements to the app, resulting in a better user experience. We are working on your suggestion using "Matter," which will eventually make Apple Homekit compatible with the Smart Controller. We are interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with any suggestions or comments you may have.

Awful

Disconnected itself within 24 hours of being professionally installed. The blinds are fantastic this app and technology does not work. I have connected and disconnected multiple times. Do not buy... save your money.

KelsAnn20/0

4 years ago

Scheduling not working

I’m amending my initial one star review as I’ve since received excellent support. The problem I had was that scheduled closure of the blinds via the app produced just a whir and judder but no movement. Scheduled opening and direct commands via the app worked normally. It turned out that my unit needed a firmware updated which was quickly provided and solved the problem. The problem that I mentioned about the app not giving any indication of the blinds status ie open/closed does not seem possible to fix even in future updates.

Show less

docmartin7

5 years ago

Michael

Poor App even with two controllers our 3 blinds are so intermittent in closing. All are on three schedules open left 7:30am, open right 1pm & close sunset +15mins The open schedules work most of the time but the close schedules only work occasionally. When they fail to close a judder is heard on the blind concerned and it is random to which binds don’t close. Controllers show full Wi-Fi and are within 3 Mtrs of blinds. When close is operated on the app after the failure they close without a problem.
Like others some indication of blind completing the operation is required. Very disappointed as although contacted Neo support they have failed to be able to find a solution. They think the blinds are receiving a start an immediate stop signal but haven’t discovered why. I’ll post again if a fix is eventually found.

Show less

Mi-cal

5 years ago

Open or closed

Nice app works well only thing I will say is it should indicate if blind open or closed

larocheone

5 years ago

Response from developer

Thank you for your review and feedback. We appreciate your suggestions. However, most motors do not have the capability to send blind positions to the app. We currently have this option on the app for owners of Neo motors. Can you please send us your account details (serial number of smart controller, e-mail address)? We would like to take a look and see if your motors are capable of having this feature. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with the requested details or any other suggestions you may have.

Works great!

Works like a charm, don’t need the Controller anymore. If your house is large and your blinds aren’t registering you need to add more smart controllers to your household.

NedaOnyx