Leave a Review Neo Smart Blinds
Michael
Poor App even with two controllers our 3 blinds are so intermittent in closing. All are on three schedules open left 7:30am, open right 1pm & close sunset +15mins The open schedules work most of the time but the close schedules only work occasionally. When they fail to close a judder is heard on the blind concerned and it is random to which binds don’t close. Controllers show full Wi-Fi and are within 3 Mtrs of blinds. When close is operated on the app after the failure they close without a problem.
Like others some indication of blind completing the operation is required. Very disappointed as although contacted Neo support they have failed to be able to find a solution. They think the blinds are receiving a start an immediate stop signal but haven’t discovered why. I’ll post again if a fix is eventually found.Show lessMi-cal
Open or closed
Nice app works well only thing I will say is it should indicate if blind open or closedlarocheone
Developer Response
Thank you for your review and feedback. We appreciate your suggestions. However, most motors do not have the capability to send blind positions to the app. We currently have this option on the app for owners of Neo motors. Can you please send us your account details (serial number of smart controller, e-mail address)? We would like to take a look and see if your motors are capable of having this feature. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with the requested details or any other suggestions you may have.Works great!
Works like a charm, don’t need the Controller anymore. If your house is large and your blinds aren’t registering you need to add more smart controllers to your household.NedaOnyx
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.OK app for basic functionality
Does what it's supposed to do which is remotely open and shut my blinds, also has a scheduler and scene function BUT there is nothing in the app that tells me what the existing state is either open/closed/favourite. Not important if you are stood there watching the blinds but hugely important if you are on holiday for instance and want to know that your instructions have been executed.
Can we please have a switch that changes colour for instance like the ewelink app off/black on/blue or closed/black open/green, just a suggestion which for me would deserve 5 ⭐️'Show lessEryk the Viking
Developer Response
Thank you for your review. We have sent your suggestions to the development team for review. However, most motors do not have the capability to send blind positions to the app. We currently have this option on the app for owners of Neo motors. Can you please send us your account details (serial number of smart controller, e-mail address)? We would like to take a look and see if your motors are capable of having these features. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with the requested details or any other suggestions you may have.Great start
A very clean clear responsive app but quite basic at the moment. Looking forward to seeing this app develop over time. Shame there isn’t watch support.Gadgets4life
Developer Response
Thank you for your review. We appreciate it very much. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message with the requested details or any other suggestions you may have to tech@neosmartblinds.comWhere’s the HomeKit!!!
It is really unfortunate that this controller does not support Apple HomeKit...MattyB99
Developer Response
Thank you very much for your feedback regarding our app. We are working on this using "Matter," which will eventually make Apple Homekit compatible with the Smart Controller and our app. Feel free to send a message to tech@neosmartblinds.com if you have any more suggestions. We would be very interested to hear about your most recent experiences with the app.Easy install, works like a charm
We really wanted to be able to control our new blinds (4 of them) from our iPhones. The NEO Blind controller was a perfect solution. The setup for the controller was smooth and easy.
The surprise was how easy it was to connect the individual blinds to the NEO controller. Just push the button on the motor in the Blind and confirm it on the NEO APP.
The integration with Alexa worked right out of the gate. Just need to remember at this time Alexa only knows OFF and ON, soooo “Family Room OFF” is all blinds down and “Family Room ON “ means all blinds UP.
We love it!Show lessgary morg
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Awesome
Customer support was awesome. Let's face it that what really counts today. If I can call somebody and they fix it help setup then they are the ones U want to use!Tuna ballerina
Developer Response
Thank you very much for your 5-star review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.Needs improvement
App works but needs the following: battery percentage for each blind, ability to set blind position instead of all open or all closed by percentage, status of blind position open or closed1Colorwonder1
Developer Response
Thank you for your review and feedback. We appreciate your suggestions. However, most motors do not have the capability to send battery percentage and blind position to the app. We currently have this option on the app for owners of Neo motors. Can you please send us your account details (serial number of smart controller, e-mail address)? We would like to take a look and see if your motors are capable of having these features. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with the requested details or any other suggestions you may have.Needs better integration with Alexa
This has poor integration with Alexa. I have sheer shades, so when I close them using a voice command, they lower all the way and then open. I have to use the remote to slightly raise them to close the blinds. If favorite positions were available through Alexa, this problem would be solved.Bcmd24a
