Leave a Review Neo Smart Blinds
Works Great, and...
I had no trouble setting up my blinds on my iPhone 8 and my wife’s 10R. It works perfectly and I really don’t use the remote anymore, just my phone. What I would like to see is the ability to move blinds up or down the list so I could prioritize them. Right now you can’t, the order you install them is the order they appear in a list format and it cannot be changed. Also, you can only set schedules for each room and not each individual blind. I’d like to see that changed. I don’t use Alexa, Google, or any voice controlled devices, just the apps that come with the hardware for my home security, lights, etc. I would hope that Neo works to improve their software over time, that’s why I gave it 5 stars, because although it needs some better functionality, it does work great and was easy to set-up and install each blind.Show lessSonny7267
Developer Response
Thank you for your review! We appreciate the feedback. We've forwarded your feedback to our development team. Thank you for taking the time to send us your suggestions! I see that you gave us 5 stars in your written message, but only one star has been selected. Is there a chance you would be able to revise your review with us and let us know how your experience with our app has been? Also, If you have any other ideas that may improve the user experience, feel free to e-mail us at tech@neosmartblinds.com.Voice controls are not intuitive
The app is fairly straightforward. Unlike the Google version that lets you use commands like “open” and “close,” the Alexa version has you say “on” or “off.”
It would be much easier to remember “Alexa, open bedroom window.”
I also had a conflict with the Lutron app. The Neo app seemed to take priority, and it had a preset room called kitchen. When I asked Alexa to “turn off the kitchen lights” she would now say something to the effect of “kitchen does not support that.” I had to delete the kitchen from the neo app.Show lessMattw1234561
App doesn’t work
This should be a good thing but just doesn’t work. White screen when trying to add a room. Shouldn’t be packaged with a sale for blinds if it is not functional.sadandpitiful
Developer Response
Thank you for your review and feedback. We appreciate your suggestions. I'm sorry that you had some issues with our product. Our development team continues to make improvements to the app, resulting in a better user experience. We are interested in hearing about your recent experience with the app and if things have improved for you. Feel free to send a message to tech@neosmartblinds.com with any suggestions or comments you may have.Needs work
This app needs a ton of work. My blinds don’t keep the favorite position and the option to adjust them to a position other than open or closed doesn’t work.
Integration into Alexa has you saying “turn off dining room” instead of open or close.
Please please continue to develop and fix these issues.Show lessGiddy subnet
Developer Response
Thank you for your review and feedback. We appreciate your suggestions. I'm sorry that you had some issues with our product, Our development team continues to make improvements to the app, resulting in a better user experience. We are interested in hearing about your recent experience with the app and if things have improved for you. Feel free to send a message to tech@neosmartblinds.com with any suggestions or comments you may have.I like this a lot but it has problems
First of all I would really like to see support for the Iphone X also my other thing that really annoys me is it’s lack of support for the app My home. But otherwise it’s a pretty good app!OMGITSJPC
Developer Response
Thank you for your review and feedback In regard to our product. Our development team continues to make improvements to the app, resulting in a better user experience and more compatibility with other apps. We are also fully compatible with iPhone X. We are interested in hearing about your recent experience with the app and if things have improved for you. Feel free to send a message to tech@neosmartblinds.com with any suggestions or comments you may have.
