Good when it’s working.
The light panels are fantastic... But the app needs a lot of work.
It’s good when it’s finally working, but when it loses connection or any changes to your device or router... you’ll be very lucky to get it to connect again.
It’s good when it’s finally working, but when it loses connection or any changes to your device or router... you’ll be very lucky to get it to connect again.
Beautiful product, decent app
Set up when you get your lights isn’t the worst. The has a really nice dashboard you can design layouts with. The preview / download feature is pretty amazing, I find new lighting fixtures people make everyday for my panels. The Nanoleaf product is absolutely incredible and worth every penny. 3 stars is for the app’s functionality or rather lack of consistency. Sometimes it connects to my panels right when I open, sometimes it says not connected and will randomly connect after closing and restarting the app a few times. Same goes for previewing / downloading light fixtures off the discover / explore pages, sometimes it works seamlessly and sometimes it is so unresponsive it will make you worry. I just think the app need to be more consistent with the actual functions of turning the lights on / off and changing fixtures.
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Love it but a few issues
My Nanoleaf light panels are so worth my money! I do have a small problem with the light panels themselves. They make a light buzzing sound. I don’t have anymore sets connected to them. Nanoleaf, if you’re reading this, can you please tell me why they’re buzzing? Back to the app itself, I have nearly no problems. It’s just that when I’m creating a dynamic scene for my lights, the colors always go back to the preset colors. So when I try to set a color pallet, it automatically goes back to the rainbow. I don’t know if this is just mine or if other people have the same problem. Other than that, I love these lights and like I said, SO WORTH THE MONEY!
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Hardware is great, app needs improvement
I love the Nanoleaf hardware. I have 30 Aurora light panels across two devices, 25 canvas panels and the remote. But please Nanoleaf improve your app. You
have such a great product but the app constantly crashes, the layout is confusing and the sync with HomeKit is just a mess.
As of a a few days ago the scenes are no longer working with HomeKit. I tried deleting and resetting all of them but it's just unusable.
have such a great product but the app constantly crashes, the layout is confusing and the sync with HomeKit is just a mess.
As of a a few days ago the scenes are no longer working with HomeKit. I tried deleting and resetting all of them but it's just unusable.
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Remote hacking of my systems
Unbelievable. They are now doing forced remote updates of their cràppy firmware without my permission!
Great news Fixes non-loop scenes and flow. My scenes are working again in V3.5! The new UI in the editor makes sense and is now easy to understand for the first time ever. Still a few bugs with scene sync and invalid parameters, but much improved.
Old reviews:
V3.1.5 is the same, but they’ve also broken Flow! There’s no longer a speed or loop control! Unbelievable tack of regression testing!
Aurora firmware V3.1.2 has broken my scenes that gradually fade or brighten my lights. No longer able to doze off to gently fading bedroom lights. My wake-up fade-up morning scene never finishes as it just restarts.
Seems to be no way to manually downgrade the firmware to 3.0.8. Sad.
In addition this app is faulty and no longer allows speed adjustments for Flow scenes!
Great news Fixes non-loop scenes and flow. My scenes are working again in V3.5! The new UI in the editor makes sense and is now easy to understand for the first time ever. Still a few bugs with scene sync and invalid parameters, but much improved.
Old reviews:
V3.1.5 is the same, but they’ve also broken Flow! There’s no longer a speed or loop control! Unbelievable tack of regression testing!
Aurora firmware V3.1.2 has broken my scenes that gradually fade or brighten my lights. No longer able to doze off to gently fading bedroom lights. My wake-up fade-up morning scene never finishes as it just restarts.
Seems to be no way to manually downgrade the firmware to 3.0.8. Sad.
In addition this app is faulty and no longer allows speed adjustments for Flow scenes!
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So Fun to Set Up
So excited to play with the features of it.
Horrible Support
The product works decently, but I purchased this in large for its compatibility with Apple HomeKit - which is not working properly. More specifically, using Nanoleaf Canvas with HomeKit automation is not working. This may be some configuration needed (though I doubt it) or a firmware update, but Nanoleaf support team is horrible, so I don’t know.
And that may be the worst part about this device - it’s support system. They don’t have anyone you can talk to live. They enforce emails to convey technical issues. I spend two weeks and four emails to spin in circles just trying to communicate my problem. Apparently, they just get bored and stop replying to my emails.
This product is too expensive for shoddy support and for an advertised capability not to work
And that may be the worst part about this device - it’s support system. They don’t have anyone you can talk to live. They enforce emails to convey technical issues. I spend two weeks and four emails to spin in circles just trying to communicate my problem. Apparently, they just get bored and stop replying to my emails.
This product is too expensive for shoddy support and for an advertised capability not to work
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Don’t get!!! 2 years of issues
I have had this since it came out and it has not worked for months. Customer support is VERY confusing. They have lost my account in their system. Emails, account everything. Here is an example of a page long troubleshooting process.....🤯 and I am not sure of all the steps. All of my 17 other smart devices work flawlessly.......except Nanoleaf it doesn’t even register the products I purchased from them 💩👎
For Alexa and Smarthings, you need to login using the same email you signed up in the Nanoleaf app for it recognize and discover your devices.
In Google please ensure your email that you setup your Nanoleaf account should show up as a registered email in the app. This is required also to send voice commands.
ie in Google (Settings>home members> your Nanoleaf email should be registered in there)
First, ensure in the Nanoleaf app Cloud Sync has been enabled so your device is on cloud and can communicate with Google/Alexa. To do this, go to the Nanoleaf app> Settings in the menu> go to MY ACCOUNT, CHOOSE CLOUD SYNC TURN OFF/THEN ON. This will give you a new timestamp for today! If you don’t see the option to turn off/on cloud sync there, then hit the right > next to home while in this menu and then turn if off/on
For Alexa and Smarthings, you need to login using the same email you signed up in the Nanoleaf app for it recognize and discover your devices.
In Google please ensure your email that you setup your Nanoleaf account should show up as a registered email in the app. This is required also to send voice commands.
ie in Google (Settings>home members> your Nanoleaf email should be registered in there)
First, ensure in the Nanoleaf app Cloud Sync has been enabled so your device is on cloud and can communicate with Google/Alexa. To do this, go to the Nanoleaf app> Settings in the menu> go to MY ACCOUNT, CHOOSE CLOUD SYNC TURN OFF/THEN ON. This will give you a new timestamp for today! If you don’t see the option to turn off/on cloud sync there, then hit the right > next to home while in this menu and then turn if off/on
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Product is cool, but doesn’t always work
The product itself is super cool. I have a playlist that wakes me up every morning, and I love having lights that play to the beat. I don’t have a window in my bedroom, so it’s my source of light. However, they do not always work. There have been numerous times over the few years I’ve had the product where the panels do not connect to the app or cannot be turned off. If the power ever goes out in my apartment, sometimes it takes up to a month and multiple tries to get it working again. And if I can’t turn it off, then there are on all the time, which is annoying if any noise is made when I’m trying to sleep (cause they are noise sensitive).
The support team is always very friendly, but it can be exhausting getting it working again. The ways I got it re-connect before do not seem to work for the next time it happens.
Overall, I am happy I have the product, really wish it worked better.
The support team is always very friendly, but it can be exhausting getting it working again. The ways I got it re-connect before do not seem to work for the next time it happens.
Overall, I am happy I have the product, really wish it worked better.
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Cannot work out how to use this app to control my lights
I was previously running v3.5.3 of the app with no problem - it allowed me to control both my nanoleaf panels and canvas panels. It then was upgraded to 4.0 and I no longer know how to control them. The apps dashboard does not show my devices - it just gives me options for a layout assistant, shop and to add new devices. I cannot work out how to control my existing devices via this upgraded app.
There are tutorials available within the app but these are equally useless because clicking on them does not display any tutorial - they just return the user back to the dashboard.
Basically the app is now essentially useless and hence the 1*. I have raised a support item with the developer and so now a case of wait and see.
Update - I eventually worked out how to get my devices to display - the app now shows a room name at the top of the dashboard - you have to click on the room and change it to All rooms as it defaulted on upgrade from the previous version of the app to a room that did not contain any devices so looked like nothing was there. The in-app tutorials still do not work. But on the basis that i eventually got it working I will increase the rating to 3* as it could still do with some redesign around discoverability and help/Q&A.
There are tutorials available within the app but these are equally useless because clicking on them does not display any tutorial - they just return the user back to the dashboard.
Basically the app is now essentially useless and hence the 1*. I have raised a support item with the developer and so now a case of wait and see.
Update - I eventually worked out how to get my devices to display - the app now shows a room name at the top of the dashboard - you have to click on the room and change it to All rooms as it defaulted on upgrade from the previous version of the app to a room that did not contain any devices so looked like nothing was there. The in-app tutorials still do not work. But on the basis that i eventually got it working I will increase the rating to 3* as it could still do with some redesign around discoverability and help/Q&A.
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