Great until the recent update
When I first got the starter kit and panels, I was excited to try everything out. Downloaded the app and everything just worked flawlessly. I downloaded scenes and had everything set up nicely on my dashboard.
Unfortunately, they recently updated the app and it’s caused nothing but problems. I’m having multiple issues connecting to the panels, the dashboard is gone and cannot find any of the scenes I had downloaded (Even though in itself cloud sync it can still see I downloaded them).
It’s a huge mess and incredibly frustrating having to try and connect to my panels for over an hour until giving up completely. If the company was smart they’d roll back to the last update until they can fix what was going on with the recent one, but it’s highly doubtful.
Unfortunately, they recently updated the app and it’s caused nothing but problems. I’m having multiple issues connecting to the panels, the dashboard is gone and cannot find any of the scenes I had downloaded (Even though in itself cloud sync it can still see I downloaded them).
It’s a huge mess and incredibly frustrating having to try and connect to my panels for over an hour until giving up completely. If the company was smart they’d roll back to the last update until they can fix what was going on with the recent one, but it’s highly doubtful.
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Gorgeous product, frustrating connection issues
I love my nano leaf set, I have it on a schedule to run every day at different times and it casts a pretty light on the whole living area. It is frustrating however that every few times I go to the app, the set is unreachable and I have to go through the slow process of setting the set up from scratch.
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When it works it great.
This app is a lot of fun to play with. My wall looks pretty killer with my 50 piece set. My controller panel has been a little flaky though, and there have been instances where the app and my wall have connectivity issues which results in me taking the time to restart the device. It’s kind of a pain. I spent $1,000 bucks for some lights, I expect them to work well. With that said, the app is open to creativity, and is a great outlet to share and download ideas and designs. It’s really fun and I can’t wait to show my guests. All in all, despite the setbacks, the app is a hit. Also, the layout tool saved me. There’s no way I would have got my design up first try without it.
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STOP NOW AND RETURN BEFORE ITS TOO LATE!
I got those because they look fantastic, spent 4 1/2 hours trying to set it up and literally 3 minutes after it's all set up it disconnects and stops working and will not reconnect at all making it useless and unable to function or control the lights! And even worse it only works on 5ghz networks so that definitely doesn't help either! Also I forgot to mention...it uses over half your battery life! I have about 45% battery at the end of the day usually and it's at 28% after 45 minutes of messing with this app and it still not working! Really really doesn't help at all! Could have been an amazing product but it does t work very well with this app that's complete garbage and literally no customer support either and that makes it even worse. It could have been such an amazing product but they made it bad so frustrating they did that!
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Terrible experience
"Smarter by design." I have never laughed so hard at a company slogan before. I've had absolutely nothing but bad experience after bad experience in using both the app and the product, especially together. The app is horribly designed and layed out, designed to look nice but functionally it barely works. Connecting to the device is extremely slow and that's if the device can be connected to at all. Attempting to use the app with a Nanoleaf account does not make things better. I have been signed out of the app every time I close it and now attempting to log into my account it say it doesn't exist. Attempting to make a new account, regardless of what email is used, I am told the account already exists. This is an absolutely atrocious user experience that no one should have to deal with, especially for $200 plus. For that type of money it should work at least half of the time. Do NOT buy this product.
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Latest update broke the schedule feature
Since last update I'm not able to add new scheduled actions and the current one are also not working.
RETURNING!
All of my smart lights and plugs connect without a problem, I spent $1200 on these panels 3 days ago and still can not connect them to my phone, my iPad, my work phone or work iPad. I have 2 different routers one for work and one for personal, both with 2G options and these lights will not even show as a accessory, I’ve uninstalled the apps 10+ times, tried different networks etc. I’ve turned off my firewall on both routers and still nothing. This app or panels are absolutely junk if they cannot connect to a phone!!! $10 China made lights connect without a problem Nanoleaf!! LIFX was bad, so i bought these but wow these are 10x’s worse. Anyone reading this, save your money. ALSO these WILL rip your paint off, so be prepared to touch up spots. Problem with LIFX was they wouldn’t stick and their app was very complicated but at least connected!!
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Elaborate app that doesn’t do the 1 thing it needs to
I got the Nanoleaf panels and set up the app - but the app seems to be trying to be waaay more than just programming these panels, it’s really deep with home/room/shopping/etc. But...any tab I can figure out to be associated with just the Nanoleaf panels don’t seem to work. In my “Dashboard” is a “Basic - Color - Rythm - Group” set of tabs across the top, but the pages are completely blank. Color calibration, my panels don’t show up, panels don’t show up anywhere despite successfully pairing and nowhere to attempt to pair or setup again.
Setup was a little confusing as it kept asking about some “home” systems that I’ve never heard of and wanted me to setup some “shop” account in addition to the new Nanoleaf account I just created. Maybe trying to bypass that messed something up. no response through their feedback/help.
Setup was a little confusing as it kept asking about some “home” systems that I’ve never heard of and wanted me to setup some “shop” account in addition to the new Nanoleaf account I just created. Maybe trying to bypass that messed something up. no response through their feedback/help.
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Widget option iOS !
Loving the lights so far,
But it would be great if you could add support for a widget control on.
Most smart lights have the option and would make using the lights a lot easier rather than using the app or voice control.
But it would be great if you could add support for a widget control on.
Most smart lights have the option and would make using the lights a lot easier rather than using the app or voice control.
Unusable App, Flakey Device Connectivity
This app is terrible, not well designed and the device itself is almost always unreachable. I have to believe most of these positive reviews are fake, as if you go online most of what I see are complaints. I had this for maybe two days before it had to be reset. For this much money your product should be at least decent instead of broken more than 95% of the time. I have a stable WiFi network and no other accessories with these types of problems. Both myself and my partner work in IT fixing issues with tech all day, I can assure you it is not human error. The app looks like it was designed by engineers instead of actual designers who understand UX, and it’s also ugly as sin. Go with Hue where there’s some actual support and reliability. I’d never buy anything this company makes again. Utter garbage.
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