Leave a Review Curve
Account Declined
I finally got removed from the waitlist and sent an invite to apply. It’s been like 2 or 3 years. So I go to apply and submit my info and the app gives endless errors about trying again later. This is after I clicked submit on all the info questions. After about 8 hours, Support was responsive and said to try it again (perhaps they fixed the error). So I go through and submit all the info and I get an application declined error. I reach out to support who are fairly quick to reply and try to assist. However, all I see for my reason for being declined is “other” they won’t give any other details and said if there’s an error you can reach out to Experian. I’m not sure how they expect me to resolve an undisclosed issue though. If it was low credit score (mine was at 726 on the email) or too many inquiries etc, that could be addressed. But they don’t give any explanation other than “other”.
Curve seems like a great concept but like most fintech’s their support isn’t very useful beyond app related issues.Show lessKommalock
Developer Response
We are working on bringing Curve to the US, for the moment if you are an EEA resident you can add your US cards to Curve. If you would like to find out more about eligibility feel free to send an email to support@curveapp, a member of the team will be happy to assist you.union pay plz
I need to use union pay with this app
Update plz😀znakjxbbs
No reply from customer service in a month
I was eligible for the US curve card early from referrals with a 10% bonus offer. When I received the offe via email, I followed the instructions to download the app in order to apply. After supplying the app with my info, it said i was denied and for “security” it could not provide me with a reason why. I contacted both curve and curve US support about the issue. Curve replied to every one of my emails, however curve US has still not replied to my original email, sent a month ago. This wasted so much of my time and energy and they gained so much from me through referrals and this is the thanks I get? A denial without justification and no support?Show lessDonJohnElGuapo
Developer Response
We’re sorry to hear you had a negative experience while applying for the Curve card! You will receive an AAN with details of your denial within 30 days of applying to Curve. If you believe that any of the information provided was incorrect please reach out to the relevant credit bureau. The contact information for the credit bureau is in the AAN. We'd be happy to help you reapply!Cannot even set up app
I’ve been so excited to try Curve in the USA and I got an email saying I was invited to be off the waitlist and use the app but I keep getting a “something went wrong try again later” screen! I’ve contacted support but haven’t gotten a solution yet.maryxcain
Something went wrong screen
I am having a difficult time on setting the app up. It keeps on going to the something went wrong-Try again later screenjesse_petersen94
Don’t spend your time
The worse support I have ever met in my life. Spend 2 weeks trying to register in the app. Automatic process doesn’t work and app suggest to contact the support.
There are some bad service, but this support is the next level. They just keep closing you conversations without doing anything at all. You describe your problem, and they send you random faq, that is completely unrelated to the problem and close the chat. After my 10th try I have gave up.Show lessPr0gr3ss0r
Developer Response
Hey, we are sorry to hear that you've not had a smooth registration process. We will take your feedback to improve our self-service chat. We can assure you that your messages will be diverted through to support and they'll always aim to get back to you as soon as they can. Our support team are experiencing high volumes of requests but are using new systems in place to tackle down response times. However, the social media team are always happy to urgently follow up on your open tickets to support. Could you kindly send a DM with your email to our Facebook or @AskCurve Twitter page and they'll do just that, thank you!Best thing EVER
Curve is Awesome!! All my cards in 1 card, while actual cards are safe at home. Features are great and easy to use.
THIS IS THE FUTURE👍Dgbtigger
Update was a disaster.
I rarely write reviews, however I’ll make an exception in this instance.
Since this overhaul of the app I have not been able to verify several cards. They were working fine before and now the app says this card cannot be verified. Pfft.Thisnicknameistakenalsoaswell
Garbage
A promotion which promised 15£ credit enticed me to try this app. After fulfilling the requirements, nothing happened, so I contacted the support. They refused to credit me, and told me to refer the app to friends instead if I wanted any credit. They did not respond when I asked for an explanation.
A financial app that starts by lying to you and has garbage support. What do you think will happen when you need to Chargebeck a fraudulent charge? Would you want to entrust your money to them?
Edit:
The developer response is trying to put the blame on me. Meanwhile, the support admitted they used their right to "Curve has the right to withdraw this offer at any time without any prior notice". After I had already registered!Show lessRobusK
Not available in the US!
As another customer said, AFTER they ask you a lot of personal questions (address, DOB, etc.) they tell you “It’s not available in the US” and “Choose another country”!!! But, wait!
If you want to go back and change the country (like phone number), you can’t! Just can’t get pass by the “notification” step!! There is no way going back to the phone no. step!!
What is this? Why don’t you start with the hot toppic, like “the country”! And, after that we can move forward to complete all the other steps!
It’s dissapointing. I will stay with other virtual banking app. It’s better and easy to deal with. And it’s all I want since I am travelling between US and EU a lot and I need flexibility.
Thank you but, no thank you!Show lessMkam888
Developer Response
Sorry to hear. Currently, you need a permanent EU address to be eligible to get a Curve card!
