Leave a Review MyMercy
App issues
App on my IPad won’t work, blank screen, tried rebooting device, deleting app and reinstalling, which worked a few times after restarting device. But logging out of the app brought back the blank screen. Now restarting device doesn’t “fix” app as only blank screen will appear. Asked for help via website but don’t hear anything from customer service.
I’d like using app in past, preferred over Website. There should be a customer service phone for hep.Show lessMarchjmc
Why are Mercy referrals so complicated?
So next week I will start my third week to try and get a referral from my primary care physician for an eye exam.
Each person I have spoken with has given me multitudes of reasons as to why they have five days to fulfill the referral. 3 people “having five days” is 15 days.
I have spoken to a total of five people and now I finally get to the Mercy referral office....and I have to wait until the middle of next week before I can call back and check?
Your system has gotten so big....and your phone bank so defensive.....the gap between your patients and actual medical care....is wider than the Grand Canyon.
Not only am I fighting for my life.....I have to fight my primary care physicians staff.....for services.
“We have five days” is an excuse for ineptitude. How many humans should it take to create a referral? The answer is.....one.Show lessAmericasTaken
Fix this issue please
I was very happy at first using this App until last year starting having trouble. Now I can’t read most of my visits summary and can’t schedule my appointments online either. Messaging still works supposedly I don’t know how long that will last. Every time I open the home page and I want to do something it always says “error can’t load messages from the server” so please fix this problem Thanks.Show lessLilo and Happy
Blessing!
This app is such a blessing for me. I care for my elderly mother and this is so convenient to check all her Drs information, appointments, medications, and such in one location. I can message any of her Drs or make appointments without fussing with the phone calls and being put on hold for long periods of time. I wish many other places went with this set up! It’s been a blessing to have!Show lessBenton County Citzen
Convenient & Easy To Navigate
I’ve been using the app for a couple years now and I absolutely love it! I just paid my bill from the app! I made an appointment with my doctor from the app last month. I had my appointment with my doctor through the app. It’s so nice and convenient to have everything At the touch of my finger with the app. And I just realized today that my vaccination card is loaded on the app. So if I ever forget it, it’s on the app if I need it when going places. Can’t say enough great things about this fancy app I love it!Show lessA-Goforth
Updates requests
Why does the website go to an error message if I look at the same appointment twice in one visit to the website?
Would like to have the ability to print my medication list easily. The list that comes with a doctor summary after a visit would be great to have on hand and have quick reference for all medications.Show less6824?
Works great, but still needs a little work.
The MyMercy mobile app is very useful; I love that I can see my test results - often on the same day I had my blood draw, x-ray…etc.
The one thing that would be helpful is if I was able to trash a message or several messages all at once, and without having to open the message. I typically leave the current year’s messages in my “inbox,” so at year’s end, I have to open each message in order to delete them. It would be great if we could delete them all at once. Other than that, it works great!Show lessRobie88
Needs much improvement
Great concept but more attention should go into testing before it’s released. Tons of bugs!!! Drugs have dropped off my list MULTIPLE times, can’t request refills on 1/2 my meds, get notified about new test results that I’ve already reviewed 1/2 dozen times or that I have a test pending that was completed a year ago. I get more accomplished with my paper records and it’s at least accurate. I do like being able to see my test results and talk to my doctor in between appointments, but it’s limited to the short amount of time the doctor has to offer and whether they are capable of communicating well. And out of a dozen doctors, that’s 2. Nice to have, but it’s not reliable enough for me.Show lessSasha Bond
Works good
It’s really handy to have my medical information available everywhere I go. I like the log in using facial recognition, it’s faster and I don’t have to look up my log in information. I’m still learning what all I can do it it. I get my rest results back a lot faster.TImU.
Is there a server or app problem?
Everything I tried to access came back with the message that it could not be found.
On previous occasions when I’ve tried to add medical conditions, I could not add some specific and serious psychiatric conditions e.g. PTSD.
It seems like Mercy is trying very hard to make this system work and, having been a database manager, I understand that one cannot wave a magic wand to connect relative databases. One thing I would like to see in medical conditions is more flexibility.Show lessEliza1949
