Leave a Review FareHarbor
Poor Customer Service & Payout
Very poor customer service. Support very, very slow to respond and never follow up when they say they will.
Be warned. There is an real issue with refunds, the process they advertise does not work. If there is not enough funds to cover refunding tickets in the event of a cancellation they say it will revert to taking payment from your associated bank account, this would be a good system if that was what actually happens.
What actually happens is that you cannot process a refund unless you deposit money back into your fareharbor account, understandable, except you have to wait for their finance team to process the transaction which takes far too long. We have been waiting two months currently and they say there is still no sign of the £800 we transferred to them despite providing evidence of transfer.
Obviously our customers are not prepared to wait two months so we have had to refund outside of the system and request the £800 be returned. It has not been and we are currently £800 out of pocket.Show lessDoghouse BoA
App keeps reloading unprompted and works like a bad version of the website rather than an app
I use this app daily for work and need to reference it frequently to verify details when I’m out in the field. I wish the app would just keep the view/page I was on rather than reloading each time I leave the app for even a second. I’ve even turned off “Background Refresh” on my phone, and the app still does that annoying refresh.
If the refresh were fast, I wouldn’t mind. However, I’ve never seen an app load this slow; it’s even slower than the Fareharbor website, which at least doesn’t refresh unless you do it yourself.
Developers, please remove this constant background refresh and please maintain the view the user personally sets (i.e. “Manifest” view rather constantly resetting to “Booking” view). It wastes time to constantly wait for this app to refresh and reset, only to have to undo everything it did.Show lessHeliAK19
It’s a relic. Terrible customer service.
Do not use. As someone with years of experience in the travel/booking industry I can say this is the worst customer service I have ever seen. The system is antiquated and you need a masters degree just to navigate their forums. It’s unusable and cannot wait to switch software after this season.KyBlom