Leave a Review Philips Hue
Poor migration for Bridge v1 and holder lights
It is the most frustrating and second worst application I had to « chance » to encounter ver the past 2 years. As an early adopter, I finally tried to migrate from bridge v1 to v2 and migrate the few strips and bulb remaining to the new hub. The application is just useless and full or bug. It doesn’t provide a seamless transition and it takes 5 plus hours without any success of migration. Hue support is just providing cookie cutter replies and don’t even spend the time to review the information provided. I moved from a system that had some vulnerability issues to some pieces of equipment which are simply not working. Whoever is in charge of the migration, backward compatibility and support are simply incompetent.
Update and reply:
The Twitter support is pretty incompetent despite the 4 hours and numerous message exchanges. The suggestion provided below make little to no sense and don’t address the big deficiencies of the app. Searching with the serial number did the trick at the end. But how difficult would it be for the app these 3 numbers, communicate to the new app and do the search?!? Just sharing 3 strings of characters and suggest the user to start a search?!? This is POOR development and UX. Incompetence all over.Show lessbelgianize
Works well enough, but still missing features
I'll start by saying I've been using hue lights for 3 years, between 2 homes, and recommend them to anyone who will listen to me about smart lighting. I'm a HomeKit user primarily, which addresses many of the automation feature issues many users have reported with their control of sensors and lights.
Now, the older version of the hue app used to let you change which lights are on which hubs which is no longer available. I also use 2 hubs in my house we got with 2 starter kits, and the combination has been nothing but a headache. I cannot set different hue hubs to control different lights and have them all display on one app dashboard. Additionally if I wanted to use one hub on the upper floors and another on the lower, the communication does not exist between the two hubs and makes it impossible to use more than one hub in the same household. HomeKit addresses this issue, but I would like to see it be addressed in the hue app itself.
I will still recommend this if you're looking for home lighting solutions but I implore the developer to continue prioritizing customization features before rolling out more lights.Show lessBroHanzo
Extremely Slow, Unresponsive App
Philips keeps managing to repeatedly fix, and then break the Hue app. It has been stable and effective for well over a year (after a super painful stretch), but they’ve managed to once again render the app nearly useless. For the past several weeks, the app has been much slower to load, and now when you want to turn a light off, you quite literally have to touch the on/off button and wait 5-6 seconds before the light responds, if it responds at all (for reference, lights used to turn on/off in about a second). Worse, while you wait to see whether the app will actually communicate with the Hue hub, the app completely freezes. You can’t swipe up/down or touch anything and have the app respond, and after the lights do respond, you have to wait another 5-6 seconds before the app functions again. So if you want to turn off 3 lights, for example, it will take you 30-45 seconds. For as much money as I have tied up in my Hue lights, I’d like for Philips to test their app updates better before they release the update, and when they cause a major bug like this, I’d really like them to fix it much more quickly. In summary, the Hue lights are outstanding. The app is either brilliant, or unusable for months at a time. Right now, it’s broken again.Show lessBummer Toons
Developer Response
Hi there, thanks for sharing your feedback with us, that is some strange behavior, we would love to help with this. Can you please reach out to us via Facebook(http://m.me/HuePhilips) or Twitter(@tweethue) as we have a quicker response time and would be able to better to assist.Wait for it, wait for it and BAM, still problematic!
I have been buying Hue lights for several years and never been completely satisfied. There bridge is horrible from the beginning and it drives me & my wife crazy. Hue’s customer service isn’t much better I don’t even bother calling anymore. I must say, I became one of those guys that wish Apple just manufactures everything in-house under Apples brand and kick most 3rd party’s to the curb. I already know I am to invested and firm into Apples eco-system to leave.
I have factory reset my bridge so many times over the years trying to get it to connect with Homekit I given up after today.
Far as app it’s outdated convolution [UI], having way to many steps. It takes my joy away experiencing Hue’s technology. My reason why I would prefer using Homekit if that worked. So much for that, huh? Problems begin after IOS 12 but we’re now headed towards 13.3 possibly IOS 14 in our near future. I’ll even add that Google Speakers & Alexa has its problems with Hue bridge. All I can consider is another brand and hope Hue Lights still work using another manufacturer or I’ll sale Hue Lights on eBay for cheap taking a loss. It’s frustrating that Hue blames Apple for Hue’s engineers lack of skills to keep up. In my Humble opinion Hue can’t keep up with Apple.Show lessCarbonbreath
Very lacking in options... disappointed
Dear Hue Engineers, The app does well at what is included but I’m really surprised at how few options there are in the app. The “zones” are nice but that’s about the best feature. For a $200 light kit the app is very, very lacking in options overall. Feels like a half finished app that was thrown together at the last minute, not a product that has been around for several ‘generations’ of lights. Love the wake up feature but you should be able to wake up to any color combo you want, not just white. No options to fade between colors. No options to automatically change colors at preset intervals. Other than turning the lights on/ off and choosing the colors you have to rely on 3rd party apps to do anything “fun” with these lights. Very disappointed in this app for how much the lights cost. Hue should be ashamed to have this app in the App Store, same goes for the Apple Watch app. From the watch you can only turn on/ off the lights to 4 very boring pre-set options, zero options to customize what color the watch app will turn on. A lot of the “lab” features should be standard within the app and customizable. The app and lights have so much potential... PLEASE UPDATE IT!!!!Show lessSparkytheSunDevil
Your Latest Update Made My Devices Unusable
My building doesn’t allow peer to peer connections, so if I place my actual WiFi won’t let my Hue lights communicate with my phone communicate. Yes, the WiFi situation is ridiculous, but I live in a historic building that only has one option for Internet and I already had Hue lights and bridge from the last place I lived. Regardless, even not being able to connect Hue to Internet was all fine, because Hue didn’t require Internet connection before, so I set up LAN and it worked fine with Hue Tap for controlling my devices. But as of recently, there’s an update for Hue bridges and it says I can’t use the Tap again until I do the update, which I can’t do because my bridge can’t be connected to the Internet in my building, just the LAN that I set up which has no Internet connection. It wasn’t broken, but your update broke it. Did you really have to disable all the features when I was able to use just fine without the update? I’ve spent so much money on Hue products to make this work. Seriously disappointed. Please make it possible to download update onto phone and then get back on my LAN with the bridge to install the update.Show lessCourtneyRenee95
Awful
This app is so bad. So awful compared to the original app I don’t know how anyone could possibly rate it 5 stars if they knew what the original app was like. Literally the only benefit of this app is Siri. Except when I add a scene to Siri it doesn’t show in HomeKit. And if I create the scene in HomeKit manually I can’t save it with the same name. Siri-ously!? Not to mention I had to restore my phone only to find the original app will longer sign in to My Hue, and since none of my scenes will transfer over I’m having to re-create everything manually. Also, why can’t I edit my old timers and routines in the new app? Insane. I’ll have to redo all those as well except I can no longer even see their original settings to go off of. Also, sometimes I want to add an icon for a scene without it overriding the light settings I’ve already set up. Lastly, there are often massive delays between when I tap a scene and the lights react. This does not happen with home kit or the original app. The app also constantly says “connecting” when these delays occur and sometimes connecting fails and nothing happens until I force close and reopen the app. Absolutely Dreadful!Show lesspigybank
Pretty good start
Just started using the Philips Hue products about a week ago. Overall I am impressed with their products. This app is decent, seems intuitive to use. There are 2 things I would really like to see from this app. 1. Be able to sort rooms. This would be very helpful. I would like my rooms to be listed in Alpha order without having to go in and redo all of them. 2. Be able to add sub-rooms (maybe a different name) to rooms. If I have light bulbs, the play bar, lamps, etc in the same room, I would like an easy to to control them with in that room without having to create separate rooms for each set of lights/devices I want to control in a room.
Update #1: I figured out how to sort rooms, that is great, wasn’t very obvious to start, glad it is available. Since using the Philips Hue system for a couple weeks I realize some other things I would like to see. It would so nice to have a pool of available scenes, since there is a limit to the number of scenes and devices that can be on a hub. This really should not be that difficult to implement. Also another easy implementation would be to have a checkbox on your sensors, something along the lines on the Do not disturb that is in the labs. Except it really doesn’t need to be all that complex, simply if you have a scene on do not change it. Those are two very easy fixes that I would love to see.Show lessXXiiSARGEiiXX
Very awesome light
I enjoy this bulb as I have one in my living room and one in my son’s nursery. I love the fact that you can dim the bulbs through the app or even through Alexa.
All very positive things to say and discover with this. You can set up different rooms, dim individual lights (through app) and even set up home-and-away lighting!
However user friendly this try’s to be, any smart home will have bugs...
I’ve tried out a few of the other smart lights on the market.. and... well, I didn’t feel so smart trying to set them up.
The Hue app itself is a bit touchy (at least mine is, and no I don’t update all that often, so that probably my problem) it has a hard time getting out of the “connecting” step. So I’m trouble shooting the old fashion way. Remove and Reinstall.
I can’t really give you a list of cons, as I am quite happy with this device and its functions. I have even looked at picking up more lights and bridges to better suit my two rooms.
All I can say is try it for yourself, and realize this is still a work in progress in the long run. The developers are doing great things, and are always patching, updating, and improving this product as generations come out. (Thanks guys and gals)
So overall 5/5 because there is honestly nothing wrong with the lights and the app is still a loving work in development. 😊Show lessDaikaijuMothra
Mostly cool, some holes
I just got Hue, and for the most part, it’s super cool! The general system is amazing and really fun to play with. The app? A little funky. While some parts are fairly intuitive, I had to do a lot of poking around on my own to figure it out, which isn’t the worst thing, but I also had to do a fair amount of running back and forth from the basement to the first floor and back down because it seemed like the bulbs were syncing to the wrong room. Finally got all the bulbs assigned to the correct space, but my big frustration (and the main star-dropper) is that I cannot for the life of me log into my account through the app. I keep getting error messages—one of which said something about being connect to the wrong app (??), which I installed yesterday and controls everything just fine over WiFi. Here’s the kicker—the screen is displaying a “sign out” button, which leads me to believe I’m technically signed in. But I can’t do anything that requires sign in, because... I’m not... signed in? I’m very confused. Hue gods! Help me please!Show lessMjfcy
