Update… Like many of you I received the we would like more info message. I have submitted this info, info that was already conveyed by many of the reviews on this App. I received an email back and it contained no info but rather referenced a different Abbott product. Fed up with the lack of service or patient care by this company. I will advise my doctor of this issue as well as anyone looking to have a spinal stimulator implant that a unit from a different company would be a better option. Anyone up for a class action lawsuit against abbot to make them provide a reliable controller? If interested review this app and say as much. I will post my contact information then and we can work together for a resolution.
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to NMDTechnicalSupport@abbott.com with Complaint ID: PER-2021-0179261. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
The stimulation device is great. It’s doing it’s job. I’m thankful that my company rep, supplied me with a new iPod Touch that’s never been updated. It’s amazing and worth others to consider and to solve issues with new IOS and phone issues. I wish the company would push updates quicker. I’ve been told they have to be approved by the FDA, I’m not sure if that’s true or just a line. But St Jude, please post a message to us users about your phone support. Tell us to never update without talking to you first! Now: It’s sad to have to carry around an two device just to get this critical application to work. Thank you
Developer Response
Thank you for the feedback. We'll pass it along to our teamI’ve never given a review as bad as I’m about to give. Those of us that have these stimulators rely HEAVILY on them, some us to the point so we can get out of bed. And yet you can’t keep this app from crashing? Mine crashed over this weekend unfortunately when I didn’t have my backup remote with me, and as a result it’s caused massive pain for me. Daily life altering pain, but as long as you got your money from the company for development, you don’t really care about the patient’s well being right? Shame on you. I guess that’s my fault for hoping I would be able to have the convenience of not having to carry multiple devices anymore, but you can’t keep a MEDICAL app running.
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to NMDTechnicalSupport@abbott.com with Complaint ID: PER-2021-0181026. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
I wish I could give zero stars. I use this app for spinal stimulator, but it constantly crashes. I’m causing myself for pain by constantly reconnecting with the magnet bc the app crashes constantly, and then I have to delete the app then download the app over and over again. I can’t use the iPod I was given bc the sales rep put a locking password on it, never gave me the password, and now he no longer works there. Please keep up with the newest tech bc this stimulator was supposed to help take away the pain from CRPS, not cause me more pain from constantly using the magnet which takes quite a long time digging with it in my back to even find the correct location for my phone to connect with. Please fix.
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to NMDTechnicalSupport@abbott.com with Complaint ID: PER-2021-0179316. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
Why was the iPhone 12 Pro Max not included with the other iPhone 12 models last year when an update was done to include them? Makes zero sense. And a year later they still haven’t included it? I’ve had my implant since 2018 and my iPod has to be charged 3 times a day at this point. Plus it’s extremely inconvenient to have to carry an additional device, especially when all they wooo is d need to do is send an update to fix this.
I have the 11 pro max and have had my implant since May , the app shut down with the update . I was able to call Abbott and they walked me through the reinstall and re setting my implant in less then 10 minutes with the best customer service I have ever received ! If you are having issues I would advise calling Abbott and having them walk you through , it was a simple process.
My iPhone 7 updated automatically to iso 15.1 operating system a few days ago. Now my app for the controller crashes!!!! While on a trip, I loss control of my unit. I did not have the magnet or the iPod with me so I could not reinstall on the furnished iPod. VERY DANGEROUS AND PAINFUL situation.
Since Abbott uses Apple products to control their devices, they should know that they need to STAY up-to-date with their apps and operating systems. HELP!!! Abbott please quickly fix this problem! Not a good situation to have to carry an iPhone and an iPod all the time. Thank you Abbott for a quick solution to this critical issue!
For those that have a broken controller app, it is VERY EASY to fix. Contact your abbot / St Jude representative and ask him/her to give you instructions on how to reset your generator. I’d post directions here but it’s way more important you contact your abbot representative and get instructions from them.
I have the instructions and it takes me less then 20 seconds to reset my generator. This time includes generator reset, downloading app, adding generator back in app.
After generator has been reset, delete controller app, add back app to my phone and then add generator back to app. Very easy to learn and very easy to implement until the app is fully compliant with ios15. Generator settings are on your generator so nothing is lost by deleting app in my experiences.
Yes, this is extra steps but until an app is released that is stable, you can get full use of the iPhone app by fixing it yourself and not resort to using the iPod.
Lastly, after you get app fixed, do NOT force close app. With app being unstable, if you force close the app, that breaks the app and you will end up doing above. The crashing app fix is possible so work with your representative.
I have an iPhone 11 Pro Max and my app was working just fine until this iOS 15 update. I just had my implant 2 weeks ago, so there’s still a lot of fine tuning that’s being done with the settings on my stimulator. To do the fine tuning, I obviously need access to the app! My app has stopped working on my iPhone and on the iPod because of the update. Anytime I want to adjust the settings, I have to uninstall and reinstall the app and then reconnect with my magnet. This only works on my iPhone app, not on the iPod app. My iPod app will no longer connect to my generator, even with the magnet reset. Kind of scary that we have an implant in our bodies that we can’t control because of incompatibility of software issues. This also constitutes and unsafe device, as we have no control over it.
After waiting 9 months for an update and for more compatible iOS devices. Abbott dropped the ball again with its latest update version 3.10. They made the iPhone 12 Pro compatible but not the iPhone 12 Pro Max. Makes absolutely no sense. So now more than likely I will have to wait another 9 months for another update so I can use my iPhone 12 Pro Max instead of having to carry around an additional $1200 apple product that Abbott charges for just to use as a remote.
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