WeBack User Reviews

WeBack
WeBack
Shenzhen Yugong Technology Co. Ltd.

Top reviews

Map constantly overwriting itself

Map constantly overwriting itself multiple maps overlaying each other from multiple angles robot lost all the time Restricted zones are ignored cant even find dock

Could be much better

I wish there was a way to change what percentage to make the vacuum go back to charger. Currently it goes back at 20% but uses less than 1% to get there. Wish I could change to 5% battery. Also I wish there was a way to rotate the restricted drawing. Or freehand draw or something. Feel free to contact me about these ideas. I can totally help out. As a designer and engineer I know some things
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Works okay

App was able to connect to my vacuum seamlessly. Just make sure you use the 2.4 ghz.

Terrible app. Map always gets messed up

This runs good for about a week and then magically the map gets overlayed with another map. I find it happens when pausing or if robot gets stuck. Diesn5 stay out of restricted zones. Contacted support 7 times with no answer. The vacuum is great, when it works. The app/cloud software is the real issue
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Control programming is poor

The control modes do not seems to work. Or at least do not work consistently. The smart clean says it will go back and forth to cover all the ground. However, it doesn’t do that. It goes around randomly, it may go straight for a little bit but then it will just turn and go in a completely different direction making it so it misses a lot. Switching it to edges control does the same thing. It doesn’t go along the edges at all.

To echo others this device is advertised as if it maps the room to remember where the furniture is to making cleaning easier and faster next time. However that’s not not what it does either. When it begins cleaning all it does is record its (random) route for THAT RUN ONLY. Just so you can see an abstracted little route of “where your Little vacuum went this time!” on the app. It deletes it and makes a new one every time it runs. It’s not a useful feature at all and very misleading advertising.
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Don’t waste your time with this app

This is don’t work with the Neatsvor x520. Maps never accurate.
Useless apps

A complete joke

Not only is the app a complete joke the whole tesvor robot vacuum system has got to be questioned. While the vacuum itself works fantastic, keeping it on the app or even getting the app to recognize it is nearly impossible. I went through the process 10 times without success. I opened my app the next time and there was my vacuum. After setting up schedules, identifying personal information and then closing the app, when opening the app again the vacuum was no longer listed and I went through the process another 10 times without success. Don't waste your time. The only way to control the Tesvor robot vacuum is with the provided remote. Finally, the chat icon for support doesn't work. And if the developer is going to suggest I delete the app and reinstall, that doesn't work either.
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Worthless

This app is pathetic and essentially garbage. It claims to link to Alexa/Google, but only has one command - turn on/off. Shark had multiple including a locate command. The process to link the robot to wireless/internet was near impossible and tedious, spent at least a 1/2 hour maneuvering my phone/modem/robot vacuum to the right spacing so it would connect to the “ROBOT-XXX” network. The badges/alerts don’t work so you have no clue when it gets stuck. Everytime it does get stuck and is restarted it starts the map over again so who knows of it does remember where it’s been. I guess the Chinese only know how to steal/hack into computer programs, they certainly have no clue how to write them. Will probably return this vacuum and go back to The Shark.
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The other 1-stars were correct

This app just will not let you connect to the device. After connecting the to the "ROBOT-XXX" network and showing 100% complete, it fails over some compatability mode issue. This function was a selling point for me so I'm pretty disapointed that it doesn't work.

Don’t bother

The robot vacuum is just ok but the app is useless. You’re going to spend more time trying to get it to work than you would have done if you did the vacuuming yourself, and then once you get it to work it’ll lose connection and you have to start from the beginning to get it connected again. And the vicious circle starts over. DON’T USE THE APP.
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