Leave a Review 17hats
Staying ahead of the game with 17hats!
I’ve been a valid customer with 17hats from the day they launched back in 2014!
My life has been less chaotic since they have been a part of my businesses. I can’t say enough about 17hats and their support team. When I need support they ARE THERE! I’m a photographer and I also own a second business curated kayak excursions and 17hats is my go to app for ALL my emails, quotes, automated invoicing and automated thank you’s. Bookkeeping is kept clean as well with 17hats.
Sure there’s work to be done on the front end in setting up your business templates that allow workflows to work effortlessly. At one time I spent more time than was necessary sitting in front of my computer putting emails & quotes together.
That’s not the case anymore! They work themselves through automation. I could be driving my car and I automatically get a lead form which automates a quote which automates a contract which automates an invoice. It’s called workflow and it truly has changed my life!
As the story goes hard work has its rewards. Thank you to 17hats for their hard work in making a great software program for photographers and small business owners like me:-) I love the attitudes of these people! They make working FUN!!Show lessSouthern Photographer
Disappointed
As a photographer there are more times than I can count that I am not at my desk to send invoices and take payments. I hate that this app does not allow for that feature. I also haven’t gotten a bug fix update in about a year so my system crashes more times than it works. Anytime I try to send a system report the send button doesn’t work. If I try to rate the system and give feedback it locks me out. So, now I am putting it here in hopes that someone will actually take the time to invest into fixing the app to make it more user friendly while we are away from our computers.
I would also like to see my “activity” page update. It has not rebooted since December. So, all of what is showing is not relevant to March.
Please! Fix this app I really do NOT want to have to switch over to Honey book or Dusabdo. I don’t want to have to switch over all of my clients information. I would really like to stay where I am. Please fix this app!!! The system is fantastic and I don’t want to leave but I also need to make MONEY outside of my desktop.Show lessGingerSnapsPhotography
Good, but Needs some work
The best part about having the app on my phone is having my schedule at my finger tips. It’s hard to create a new appointment and have it be at the correct time and date. I also have to delete and re-download the app once in awhile because my schedule isn’t updating to my app. I like the idea of the app but it needs some streamlining work to fix those little annoyances and make it easier on us as business owners!Show lesstrayruss
So far so good
A few little buggy issues and the app could be more fleshed out with invoice / quote send as a function, but other than that we are finding it really great for our building inspection business. We love that we can add a new clients details and then build out the job (project) as more information is provided. Also online contracts and e-signatures are great and there’s not really any other program out there offering this at the same price + all the other features. We can then view each job as a project on the app on our phones on the go and all the details we need are in one place.
One more thing - it would be good if tax rates could be calculated to invoice items rather than having to price items minus the tax rate each time.Show lessMarli Doig
Great program, no customer service
I loved this program, and used it for a business I ran (Really did help with everything). However, their customer service is non-existent. I closed my account back in December, and they kept charging my checking account without my knowledge. It got so bad that the bank charged off my account and sent me to collections! I’m in the process of disputing the charges/bad marks on my chexsystems report, but this shouldn’t have happened to begin with. At the very least give us a phone number for a human to talk to (Could’ve been resolved in a few min), but no - it had to get this far. I tried emailing them via their ‘contact us’ form and never got a reply.
Fix your customer service if you’re a business friendly company!Show lessScience Geek
Will be great once extras are added
I love 17 hats and was looking forward to finding this app. However being told you have an email but being unable to check it is just frustrating. May as well go straight to the website.Ski girl 74
Little Use for Busy People
17hats is a fantastic program - a pity the app is so useless. Essentially the app only functions to show you projects and itineraries, but lacks little functionality in the real world. You can’t create, send or receipt invoices which is approximately 70% of what I most need 17hats for. The app functions as little more than collecting your information in the same place, and is not a helpful addition. It really needs an update to become much more useful to the busy photographer on the go. With fingerprint technology there should be no reason why I can’t send invoices or receipt them!Show lessAmy the Pirate
A long way to go to be functional
The desktop version of 17hats has come a long way since I️ started with them, there seems to barely any improvement in the app since it launched. I️ certainly hope they intend to improve the usability. As of right now it is essentially useless. If I’m not in front of my computer, I’m better off using the browser than this app and that doesn’t work well either. Very disappointing user experience for a very important component of a well functioning client management system.Show lessSunkist609
So incredibly disappointed
As a photographer most of my appointments and scheduling are done over the phone not at my desk. Spoke to your tech-support which has instructed me that this is only for looking at your projects and leads. Then why are you attempting to make it possible to put in new appointments send templates etc. I put in one date I put in one time and it does not go in the way I put it. Your customer service just chalking this up to well it is what it is is unacceptable. Trying to use 17 hats on any browser on a mobile phone is also impossible. Again customer service does nothing to fix the problem. This is cost a lot of money for a yearly subscription. I expect it to work no matter where I am not just sitting at my desk. If this was developed by an actual photographer I find it very hard to believe that a mobile device is not functioning even better than a desktop shouldShow lessDFCreations
Web program is wonderful! App--not quite.
I love what 17hats offers in their web platform. It's perfect for a small virtual assistance business like mine.
What is frustrating about the app, however, is that there is no way to create an invoice for a client on my phone or iPad. There have been several times when I have needed to send an invoice quickly while I'm away from my desk or laptop and haven't been able to. It's really my only complaint about 17hats overall!Show lessThechapswife
