E-Fire Control & Remote
Next to useless. Install. Works once. Doesn’t work again. Remove & install again. Doesn’t work. Repeat. Worked once. Then doesn’t work. Piece of junk. A complete hamburger package. I regret getting this option. My aunts ancient RF tech fireplace works better. The supplied remote eats batteries and is itself quite quirky. My spouse cannot operate it without problems.
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Limited functionality of app
Like others, our new Luxuria fireplace requires both the remote and the app to use all functions. If I turn on the fireplace with the app, I cannot use the multicolor LED’s. I have to turn on the fireplace with the remote to use the LED’s but then that’s the only thing I can control with the app because the ‘remote is in use’ so it has priority over the app.
My suggestion would be to do away with the remote altogether, it’s costly and allows only limited functionality.
My suggestion would be to do away with the remote altogether, it’s costly and allows only limited functionality.
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Inconsistent and not intuitive
Only one device can control it at a time. My wife opens the app and turns the fire on and thirty minutes later I open the app on my phone and it won't allow me to control it. My wife has to close out of the app and then I have to wait. That seems a bit ridiculous.
Oddly enough I will open the app to control it and it will say it's on when it's off or vice versa.
It just feels overdeveloped in meaningless ways and underdeveloped in places that seem important.
Oddly enough I will open the app to control it and it will say it's on when it's off or vice versa.
It just feels overdeveloped in meaningless ways and underdeveloped in places that seem important.
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Doesn’t locate fireplace
Pretty awful app. Can’t even find the fireplace. This technology isn’t exactly next level guys, my $4 smart plug can do it, with Alexa and all!!!!
Does the developer read these?
I have to reduce to 1 star. Nobody cared to respond or help with my concerns.
Do not enable password! Other users have pointed this out too. It won’t recognize your password, and there’s no reset option or ability to turn off.
Hard to believe how little Napoleon cares about these reviews.
Do not enable password! Other users have pointed this out too. It won’t recognize your password, and there’s no reset option or ability to turn off.
Hard to believe how little Napoleon cares about these reviews.
Step in the right direction
Takes some playing around with to figure it out - but does work. Connectivity with Google/Alexa would be ideal.
Useless
This app is useless because you can’t adjust the temperature. That is what a fireplace is for.
Brutal
App doesn’t work. So disappointing, expected more from these guys. I’m in the market for a BBQ, looks like I’m buying a Weber.
This App (?) is primitive/ useless!
Just paid $8k for a fireplace and can’t get back on the App ?
It keeps asking to Confirm Password (0000) and then won’t execute.
And more hilarious; there is no way to reset!?
Unless your Dealer offers Support-Do Not make this a purchase criteria.
It keeps asking to Confirm Password (0000) and then won’t execute.
And more hilarious; there is no way to reset!?
Unless your Dealer offers Support-Do Not make this a purchase criteria.
Needs to be smarter
I really like my Napoleon fireplace. I use it as the primary heating source for my downstairs area and use the remote control to set a temperature. What is really missing are Nest level controls to turn down the temp at night and other times when not used. If Napoleon can add a temperature setting by time of day/day of week to this App, that will provide the intelligence needed to make this a great heating solution.
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