Unreliable
Don’t count on them to pick up your kids. They don’t follow through
The app is fine, but the company isn’t
They have very little flexibility to accommodate same day requests & caused me unnecessary stress twice in one day as their driver’s cancelled- in one case, due to weather (in other words, rain). I can’t rely on their service, so I won’t be using them again.
Good idea, bad features that create issues for parents
Good inly when things are perfectly planned well in advance. Any changes mean you pay to cancel and cannot rebook same day.
I hate this app (driver review)
As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.
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BEWARE!
I needed some help with after-school transportation. I was thrilled to see this option. HUGE MISTAKE. The company waited until almost 9 pm the night before the first requested ride to tell me they don’t serve my area. 1. I had requested the ride almost a month ahead of time. 2. Why wouldn’t you catch that IMMEDIATELY. 3. 9 pm the night before?!?! Thanks for leaving me without time to make other plans!
Never. Ever. Again.
Never. Ever. Again.
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Useless
The service is pretty good but pretty useless- you can’t ask for a ride to school in the morning or for the ride from school in the regular pickup hours. They are way too busy. So, what’s the point of this service?
So far so good
I have been using Zum to help with my sons basketball practice for 6 times. The Zumers always come early to pick up my son and have been very nice to my son. I really appreciate their help.
I'd only give them half of a star if I could!
Terrible experience, horrible customer service. They dropped my son off at a convenience store about 2 miles from our house and just left him there, without letting me know, and with his only option being to walk home! I was pretty upset about that - with good reason, I believe. But when I spoke to them on the phone to complain about it, they called me a "troublemaker" and said that my son can no longer use the Zum service (not that I would've wanted him to anyway). Do not trust these people to "care" for your children!!
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Unsafe, unreliable, parents beware
Zum is a start-up that is not ready or able to take on the responsibility of transporting and caring for young children. Parents should read reviews on yelp before using this service. Also closely read the terms of service which purport to limit and disclaim all liability. Parents beware!
App doesn’t let me sign up
I tried setting up an account three times but the phone verification step seems to be broken.
