So unreliable... Worst experience ever...
I entered my first ride 10 days ago and got a confirmation from their customer service that a driver would be assigned the day before. When I didn’t see a driver assigned the day before, I reached out to customer service who confirmed that this was normal and that the name of the driver may be released only the day of the ride.
An hour before the ride, I still hadn’t received any notification so I decided to reach out again. I learned BECAUSE I CALLED that no one would be available to pick up my son. They said it’s pretty common because they had a surge of requests lately and drivers who keep canceling.
I understand things can happen but not notifying parents that the ride is cancelled is dangerous and unprofessional. My son could have waited forever to be picked up...
An hour before the ride, I still hadn’t received any notification so I decided to reach out again. I learned BECAUSE I CALLED that no one would be available to pick up my son. They said it’s pretty common because they had a surge of requests lately and drivers who keep canceling.
I understand things can happen but not notifying parents that the ride is cancelled is dangerous and unprofessional. My son could have waited forever to be picked up...
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Very poor product design
Very low quality app for such an important service
Zum is Great
I rely on Zum every day and the drivers are reliable and friendly.
Great concept but....
Just found this app by accident. What a great idea. As a working mom with a working hubby we often can’t enroll the kids in after school activities due to work conflicts.
I just tried to use it for the first time, however I can’t even get the app to work. It crashes as soon as I try to schedule a pick up. Bummer
I just tried to use it for the first time, however I can’t even get the app to work. It crashes as soon as I try to schedule a pick up. Bummer
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Unreliable Cancel Last Minute
Zum isn’t ready for operation. The app was suggested through our school. I already tried to use once, and they canceled that ride. Fool me once...
We then booked 4 rides weeks in advance knowing I’d be unavailable. At around 10pm the night before the long scheduled ride we get a text saying they can’t fulfill and need to cancel.
Fool me twice, shame on me. Very frustrating.
This company isn’t ready to be running. They needs to scale their operations to support the number of rides they have scheduled, they need to look and staff based on upcoming scheduled rides or communicate long before the scheduled ride that they cannot commit to pickup so parent can make other plans.
We then booked 4 rides weeks in advance knowing I’d be unavailable. At around 10pm the night before the long scheduled ride we get a text saying they can’t fulfill and need to cancel.
Fool me twice, shame on me. Very frustrating.
This company isn’t ready to be running. They needs to scale their operations to support the number of rides they have scheduled, they need to look and staff based on upcoming scheduled rides or communicate long before the scheduled ride that they cannot commit to pickup so parent can make other plans.
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Stanford School of Engineering- Development
Because of ZUM I was able to go back to work. Exceptionally pleased with ZUM’s service, drivers and team! We use ZUM frequently during the week. ZUM makes a stop for my daughter to go to the farmers market on the way home from school. We live in Portola Valley. ZUM also takes my daughter to the city for her rehearsals. Love ZUM!
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What a life saver!
I've used them for after-school activities this month and they have really saved me from rushing out of work, being stuck in traffic only to get to my son late and have him reach his class late.
Working out well
This has been working well for many at my child's school!
