Leave a Review LastPass Authenticator
Stopped working - Now working
With the newest update, this Authenticator app won’t approve anything. It keeps says “error authentication failed”
Update: I uninstalled the app and reinstalled it and connected it to last pass and now it works. Customer service emailed asking how they could help. I explained the situation and no one ever responded so I’m glad I figured it out for myself!Show lessMoire Rose
Errors on boot
Can’t get into the app anymore, it just suddenly stopped working and pops up an error on boot. “Error, please restart the app”spookalucca
Developer Response
Hi TheMaineMan5! Thanks a lot for your review. Could you kindly download version 2.7.4 and let me know if that resolves your issue? If not, please reach out to me at AuthenticatorDevelopers@goto.com so that I can take a look into this for you. Regards, LastPass.Won’t Open in iOS 16, now can’t use a backup authenticator
UPDATE: The developer asked me to update the app; that made the issue worse. Ultimately, I had to uninstall the app and reinstall, which broke multi-factor and password less login to the desktop app. I couldn’t get that turned back on until I figured out that I had to turn off my back up authenticator. Now I can’t use a backup authenticator as LastPass suggests; every time I install an addition authenticator they both break. Title says it all. The app needs to be update to work with the latest OS; it’s useless to me as it is now.Show lessBlackthorn35
Developer Response
Hi Blackthorn35! Thanks a lot for your review. I see that you are using version 2.7.2 of the app - Can you update to the newest version of the app (2.7.3) and see if that solves your issue? If not, then please reach out to me at AuthenticatorDevelopers@goto.com so that I can take a look into this for you. Regards, LastPass.Lost all my MFA tokens after re-install
Upon constantly receiving the error “app needs to be restarted” or something along those lines over the course of about a week I attempted to troubleshoot. I found an update was available so I applied the update but to my misfortune it provided no resolve. I could not remember the last time I restarted my phone and thinking something may be cached I decided to give it a restart, still no resolve. As a last ditch effort I uninstalled and re-installed the app confident my keys would be there as to my knowledge I had taken every step necessary when I set up the app including linking my account to my last pass account so that cloud backups would be in place. But when I reinstalled the app and linked it back to my existing last pass account I was told there was nothing to restore. Pretty frustrated as I do not remember off the top of my head which accounts were linked to this Authenticator but I know it was more than a few since I had been slowly migrating my MFA options to this Authenticator since I pay for the subscription and u would like to keep as many accounts as possible from using SMS as my authentication method to protect from sim swapping. Here’s to hoping that I can access my accounts in the future and for anyone currently or thinking of using this app let this be a warning to not keep all your eggs in one basket or in this case keys in one app.Show lessMazonstorm
Last version is crashing
Unacceptable for this kind of appnautilus review
Developer Response
Hi nautilus! Thanks a lot for your review. I see that you are using 2.7.1 - Can you update to the newest version of the app (2.7.3) and see if that solves your issue? If not, then please reach out to me at AuthenticatorDevelopers@goto.com so that I can take a look into this for you. Regards, LastPass.Apple Watch app does not allow approving the 2FA
Every so often last pass logs me out in my desktop web browser. Two factor authentication is required to get me back in. When I do sign in, I get a notification on my Apple Watch app. The notification allows me to reject the request, but it doesn’t allow me to approve it. I have to open up my phone tap on the notification use face ID and then hit accept. I don’t understand why I can reject the request but not approve it from my Apple Watch notification. OnePass allows me to do it.Show lessDavidJDub
Crashing
App is crashing on startupVeeelad
Developer Response
Hi Veeelad! Thanks a lot for your review. Could you kindly download version 2.7.4 and let me know if that resolves your issue? If not, please reach out to me at AuthenticatorDevelopers@goto.com so that I can take a look into this for you. Regards, LastPass.Locked Out, No Customer Support
After upgrading phones, I was locked out of authenticator and LastPass. I know my master password but Authenticator sends me to LastPass and LastPass sends me back to Authenticator. I have alternate authentication via SMS and phone setup, but am not receiving any notifications. I’ve tried the options on their support site to no avail. I have tried account recovery which also hasn’t been successful (I actually receive those texts, but then get a browser error which is common based on community posts.) I’ve never encountered a recovery process that is so stupidly convoluted and broken.
There is no real customer support available by phone or email.
I do not recommend LastPass or other LogMeIn products to anyone after this Truly terrible experience. There are better alternatives!Show lessSugarAndIce
Last Support - Excellent!
I needed help recovering my account due to multi factor authentication failure. A real person (Hilda B.) from LastPass Customer Care called immediately and walked through all the steps required , using secure protocols, to get me back to my account. She then took the time to help me re-establish my multi factor Authenticator. Thank you and We’ll done!Show lessRobert B1961
Locked out when traveling
Because the Authenticator app doesn’t work you can only is to have sms sent. But I’m traveling overseas and now locked out. The app acknowledges you are trying to sign in but when you click “accept” the timer keeps going and says you didn’t accept in time.Queen Arna
Developer Response
Hi Queen Arna! Thanks a lot for your review. Could you kindly reach out to me at AuthenticatorDevelopers@goto.com with your logs so that I can review? We are always looking for ways to improve :o) Regards, LastPass.
