Great App Missing Features
This would be 5 starts for sure. Easy to use. Great safety features and clarity on the network. Overall honestly it probably is a 5 star app.
However, there are two things that I want to call out that are needed in terms of device management, or perhaps better stated family management. It is important in this overly digital world to be able to limit our kids WiFi time without having to manually tell them to turn stuff off. The down time feature is great, however, it does not seem consistent. That’s the first issue. Often times devices do not pause when the time has been reached. Unsure if there is a bug there.
The second thing is, in addition to the down time feature, there needs to be an ability to set a time limit for a given day (a bonus if it could be by device). For example if I want to limit my son’s Xbox time to 3 hours per day I need the ability to set that.
However, there are two things that I want to call out that are needed in terms of device management, or perhaps better stated family management. It is important in this overly digital world to be able to limit our kids WiFi time without having to manually tell them to turn stuff off. The down time feature is great, however, it does not seem consistent. That’s the first issue. Often times devices do not pause when the time has been reached. Unsure if there is a bug there.
The second thing is, in addition to the down time feature, there needs to be an ability to set a time limit for a given day (a bonus if it could be by device). For example if I want to limit my son’s Xbox time to 3 hours per day I need the ability to set that.
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Why drop SmartThings support?
I have used this app for years for my SmartThings smart home. Now they drop support without anything on the interweb indicating why.
I’m not sure if I’m made at Plume or SmartThings.. but with both companies, the customer is not the concern.
I’ll find something better
I’m not sure if I’m made at Plume or SmartThings.. but with both companies, the customer is not the concern.
I’ll find something better
Just let me log in via ip address!!!
Pros:
- only has pros if you do not know how to use a regular router’s settings (via ip address) to manage your network… because it takes away your ability to truly manage your network (assumes you are incompetent) by removing your privacy, monitoring ALL your data/connections transmitted, and then it chooses what should be done (without your input)—so if you don’t like to think for, and inform, yourself, then this is for you—because fine tuning is not available it seems!
Cons:
- prevents true customization
- blocks web-addresses for “unknown reasons” despite me knowing they specific to streaming—meaning Plume is content filtering via websites commonly known to provide steaming links!!
- monitors and shares all (ie everything) traffic with Plume and they imply that to disable means your devices will be left with ZERO firewall protection!?!
- can’t login directly to router/modem directly via ip web address
- no true device manual supplied (only poorly explained ‘user guide’ for app!
- after testing the ‘device’ freeze ability, it is poor at best
- can’t select wifi network, whether 2.4g or 5g, to use, specific to each device you choose
- internet drops (tech says it’s “learning” usage) so this may go away??
- only has pros if you do not know how to use a regular router’s settings (via ip address) to manage your network… because it takes away your ability to truly manage your network (assumes you are incompetent) by removing your privacy, monitoring ALL your data/connections transmitted, and then it chooses what should be done (without your input)—so if you don’t like to think for, and inform, yourself, then this is for you—because fine tuning is not available it seems!
Cons:
- prevents true customization
- blocks web-addresses for “unknown reasons” despite me knowing they specific to streaming—meaning Plume is content filtering via websites commonly known to provide steaming links!!
- monitors and shares all (ie everything) traffic with Plume and they imply that to disable means your devices will be left with ZERO firewall protection!?!
- can’t login directly to router/modem directly via ip web address
- no true device manual supplied (only poorly explained ‘user guide’ for app!
- after testing the ‘device’ freeze ability, it is poor at best
- can’t select wifi network, whether 2.4g or 5g, to use, specific to each device you choose
- internet drops (tech says it’s “learning” usage) so this may go away??
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It works
Does what it says, no real customisation options, very limited and dumbed down to basic options. Not clear on what optimisations it’s doing to wireless network and can’t see where to set up port forwarding?
Not working..
Always logs me out and for some reason isn’t working right now at all
Response from developer
Sorry to hear about your issue. Our team is investigating. In the mean time could you please try re-installing the app. Thanks for the feedback.
Complete new app, but terrible interface
Honestly I’m just very confused. It’s been months since the design of this new app and it’s still extremely unintuitive to the extent that I’ve stopped recommending Plume to friends as I cannot support the family that use this app without getting completely lost in it myself. If all I want to do is find the password I have to click on an unlabeled icon, then a mysteriously labeled other icon and then know to tap on the “show all” to show my passwords (which is very tiny text even on our current large phones). Working with passwords is pretty much the most important thing to do on a wifi network and it’s so incredibly hidden that only a lost monkey or a basement hacker can find it on first try. Yes, I’m disappointed in this user interface and would like to see massive changes made. Please work with a U/I designer that favors humans over pretty icons and silly names.
Old review:
I like that a lot of features of an added in the new app, but it honestly is not a better app. There are a lot of confusing items, especially in the motion sensing sections. The worst is that the interface will spontaneously reset itself in lists and go to the top even when no changes have happened. The app is slowly getting better but generally doesn’t do the needed basics of a wifi app without tapping around this confusing interface.
Old review:
I like that a lot of features of an added in the new app, but it honestly is not a better app. There are a lot of confusing items, especially in the motion sensing sections. The worst is that the interface will spontaneously reset itself in lists and go to the top even when no changes have happened. The app is slowly getting better but generally doesn’t do the needed basics of a wifi app without tapping around this confusing interface.
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Response from developer
We are continuously striving to improve the app experience and have published a new App version 101.1. Please let us know your feedback by e-mailing to application-review@plume.com. We will try our best to incorporate your feedback in the subsequent releases.
Wow This Is Awful; Why Am I Even Paying for This?
The app used to work fine, and the Plume mesh network has given us great wi-fi throughout our fairly large house.
However, the upgraded app is simply unusable. When it works—which is rarely—I can’t find anything that I used to use. They’ve apparently dumbed down the app while making it less user friendly, plus bugwise it was apparently programmed by drunken monkeys who didn’t test it at all.
Most of the time, we just get blank app screens with spinning circles, and even when something comes up the error message constantly comes up, “Something went wrong: Could not map SubscriptionApiModel to Data”
Plume runs a subscription model, and although I paid for the pods, I simply cannot keep throwing good money after bad with the subscription fee. I’ll have to cancel and look for a mesh wi-fi device that is supported by competent programmers. This is simply unacceptably bad for a professional service that costs quite a bit of money.
However, the upgraded app is simply unusable. When it works—which is rarely—I can’t find anything that I used to use. They’ve apparently dumbed down the app while making it less user friendly, plus bugwise it was apparently programmed by drunken monkeys who didn’t test it at all.
Most of the time, we just get blank app screens with spinning circles, and even when something comes up the error message constantly comes up, “Something went wrong: Could not map SubscriptionApiModel to Data”
Plume runs a subscription model, and although I paid for the pods, I simply cannot keep throwing good money after bad with the subscription fee. I’ll have to cancel and look for a mesh wi-fi device that is supported by competent programmers. This is simply unacceptably bad for a professional service that costs quite a bit of money.
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Complete and utter garbage
Avoid like the plague
i3 Internet
The system is totally not reliable, intermittent operation, if you work from home think about some other system; when it works it’s fine, however, the reliability is poor and when you’re having trouble customer service will not answer the phone; all you get is a recording an elevator music but if you want to sign up for service they will answer right away.
I live in Chatham Illinois, I can’t speak to other locations for the system but it’s new to Chatham; so far I will only give them two stars. Let’s see what the future holds but for now I think I’m going back to Xfinity not that they’re much better but at least they’re more reliable and if the system goes out it’s back up in minutes not hours or days.
I live in Chatham Illinois, I can’t speak to other locations for the system but it’s new to Chatham; so far I will only give them two stars. Let’s see what the future holds but for now I think I’m going back to Xfinity not that they’re much better but at least they’re more reliable and if the system goes out it’s back up in minutes not hours or days.
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Intermittent internet service
I have been watching TV in my living room all evening. I came into my bedroom and turned my TV on in here and it says no network detected. I ran the app and it said that the signal was excellent however I get no Internet connection in my bedroom. So I’m paying for Internet but it decides when and where it wants to work. So tired of this. Guess I will have to go dish - direct TV or something else. I have paid 8 months for this service and all together have maybe 2 months of being able to watch a whole day of TV at one time. ☹️.
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