HomePass by Plume® User Reviews

Reviews Summary

Top reviews

Love it!

This far I love this app. I have only used it about two weeks, but it’s serving it’s purpose. I love how you can set times that certain devices won’t be allowed to access the internet. I haven’t had to use this feature yet, but know it will be great when my toddler is older.

Pour service

We changed over so that we would have a better internet. When it’s on it is much better, in two months time we have had more interruptions in service than we did with dial up in 10 years. Some of the times it has been out for several days at a time. This is very bad for myself and my family due to I work from home and loose money each day I can not work. Plus my son received a bad grade due to service being out for several days then a day later it was out again for the whole weekend. The lady on the phone told me that she couldn’t help us because they was more worried with installing new customers instead of taking care of the ones that was already paying a 107 a month which is double what I used to pay. I didn’t mind paying because I thought I wouldn’t have to deal with junky internet anymore.
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Response from developer

Plume services are dependant on stable Internet service. The Pods communicate with the cloud servers over the Internet to run all cloud-based Plume services and to optimize your Wi-Fi performance. Please send a quick email to support with your account details. We will do our best to help you out. Our email address is support@plume.com.

The hotspot is working perfectly fine always exact!.

Just to let you know that we are very happy with the internet service is efficient all the time since it
Was installed this december10 of the 21 first cent
ury in like about 10:am in the morning a latino guy
From the Dominican Republic very nice service.

Ok-ish

The service is great, however, the app could use some optimization under the hood for speed. I feel like I’m having to select devices several times before a menu will appear. General overall sluggishness across the entire experience (using iphone 13 pro max). It just feels like it takes forever to change anything. Also No manual way to run device optimization. No way to manually select bridge mode, it’s either auto (bridge) or router only. No dynamic DNS, no DoH or DoT options. I feel like for a paid subscription this is something we should have. Contacting Support is great though, they are pretty responsive.
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Excellent product

I received two plume super pods and service as part of my ISP’s managed equipment. I cannot tell you how much I love this product. I live in a hone built in the 1800s so running Ethernet is a chore, and I was worried that the signal would quickly degrade from room to room with these pods, however that is simply not the case. I receive fantastic signal, and the pods provide full coverage of my home. I run my whole security system and all IoT devices on them flawlessly. I also use the Ethernet port included on the super pod to run a POE switch which runs an IP phone test lab I use for work. Not a single problem. The app is easy and intuitive to use once you get used to it, and instead of setting up a separate ssid for my IoT devices, I can log into the same access point and use a separate password for either a guest or “internet only” option. This is simply awesome. As someone working in the IT sector, I highly recommend this product and app.
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Ad blocking is terrible

The built in ad blocking algorithm is terrible and is “dumb”. It blocks anything and everything. Links from emails- blocked, leaving one site to go to another- blocked, websites I need for work- blocked. I got tired of going into the app and accepting everything and it still failing to let me through to the page. Adblock is now turned off which stinks, because I really would like to use a functional ad blocker. Annoying and frustrating.
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People online timeline is really confusing

I just can’t wrap my head around the timeline that shows the history of when someone was online. Please revise this!

Everything else is good though!

What an improvement!

Although we have the fastest speed available from our provide (Comcast) we constantly had connectivity issues. After some research I decided to try Plume. Very easy installation, and now we have excellent speed all over the house. Highly recommend!

Great start

This app is so close to being perfect. Key features it needs:
1. Allow freeze schedules by person instead of only by device
2. Offer time limits for internet usage (freeze a device after it used so many hours of internet)
Other than these two things, this app is great. With these two features, it can be amazing. I'm looking forward to seeing this app grow. I wish I could beta test new features.
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Best WiFi system I have used yet!!

We have a rooming house with 6 rooms and we are only using one plume about center to the building and everyone gets coverage. Thinking of adding a second for excellent connection for everyone. Love you can monitor everything from a simple phone app as that’s all I have. I would recommend this for anyone!!
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