Doesn’t work
Accuracy of data
Why doesn’t it work with with tracking set to while using?
I know you can change tracking in settings but is another thing you have to do when getting to site.
Woolworths sign in app used to be the same until they received a lot of backlash from users about privacy & had to change it.
Why does Sinepro need to track users while not onsite?
Also you cannot see if you are inducted at a site before you get there. Can you add the function so you can see current sinepro inductions when your not in the geofence.
Please have a look at how Rapidinduct do there app , it actually works & is simple & doesn’t track you constantly & drain your battery.
Response from developer
The App is designed to use geofencing to be set to "always allow" to determine that you are at a site. This offers visitors the ability to check-in from their phone as they arrive at the location. You can turn off this permission when prompted, but it will prevent you from using this feature to check into certain sites that have opted for this option. In that case, you can always check in manually, but happy to pass this on as a feedback to the team. Regarding your required induction, you may always check what inductions you have already completed via the SinePro app > Workflows. For further issues, please contact our 24hr support team via support@sine.co, live chat via our website, or https://www.sine.co/contact/
Issues with IOS 17
Unusable even after reinstalling and power cycling the device.
Unreliable, don’t do it.
Check in at the station is similarly unreliable and won’t work a good portion of the time too. As a worker this is so much worse than a card swipe. Stick to simple and reliable if you have the choice.
Response from developer
Apologies for the inconvenience here. We'd be glad to check on what might be causing the problem here, but normally, if your SinePro mobile app is setup correctly and running on the most latest version and location settings is correct, it should be reliable enough to auto check you in when onsite. For us to further investigate, you may call us at +638 81215956 anytime and we'll be more than happy to assist or email us at support@sine.co.
This app drains Iphone battery,
The app developer need to see if they can address this concern
Response from developer
Thank you for your feedback. Apologies for this. Our App uses geofencing to determine that you are at a site and offers you the ability to check-in from your phone as you arrive at the location. You can turn this permission off when prompted but prevents you from using the feature when checking in to certain sites. In that case, you can always check in manually via QR code. Reach us anytime and provide us with a much detailed information about your issue at +618 81215956 or email us at support@sine.co and we will be more than happy to assist.
Can’t send invites
Response from developer
Thank you for your feedback. This feature is being looked into and will update you should this become available. For any other concerns, please email us at support@sine.co or reach us at +618 81215956.
Keeps getting worse!
The app makes you go through the questionnaire every time now (vaccine status, if you have a gun, etc.).
Finally, why can’t we use watch or the Sine App to get access to doors, buildings, etc.? Huge step down from Vector! I thought Honeywell bought this to make it better / more customizable for Honeywell!
Response from developer
Apologies for the inconvenience. Kindly make sure that your location settings is turned on and setup correctly please, as this might be causing your auto check-in/out to work randomly. Check-in questions are your site owners' settings which we actually do not have control of. For us to further assist, please feel free reach out to us at +61881215956 and we'll be more than happy to investigate further.
Auto sign out fail
Response from developer
Apologies for the inconvenience, this might be a setting of the site you are checking in to and do not have any control over it, but for us to further assist, you may always reach us at 08 81215956.
Impossibe
Response from developer
It looks like you are logged in to your Sine profile reason why it's asking for an old password. If you are trying to reset your password for your Sine account, make sure you are logged out of your profile and click on the reset password link you've sent to your email. It should route you to a page that will allow you to change your password. If issue persist, please call us at +61881215956 or email us at support@sine.co and we'll be more than happy to assist.
