Sine Pro User Reviews

Sine Group Pty Ltd

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Location concerns

This app use always allows for location . It’s drain battery a lot. please change the location from always allow to (while using app).

Aussiesandhu

2 years ago

Response from developer

The App is designed to use geofencing to be set to "always allow" to determine that you are at a site. This offers visitors the ability to check-in from their phone as they arrive at the location. You can turn off this permission when prompted, but it will prevent you from using this feature to check into certain sites that have opted for this option. In that case, you can always check in manually, but happy to pass this on as a feedback to the team. For further issues, please contact our 24hr support team via support@sine.co, live chat via our website, or https://www.sine.co/contact/.

Need help installing

Hi, not sure why, but I can’t seem to install and open the app.

After installing, when I try to open it, I just get a blank screen and it won’t progress.

I’ve tried deleting and reinstalling the app.

Any ideas? I need this for work. Thanks.

Elizabeth's Moment

3 years ago

Response from developer

Hi Elizabeth, may we know what iPhone model you are using and the iOS version too please, so that we can further investigate. You may also send us the details at support@sine.co or via the chat bubble on our website or even call us at 08 81215956. Thank you!

It’s virus

I somehow can’t remove this from my phone - this surely must be virus

Rune k Rasm

3 years ago

Response from developer

Our developers have taken a great deal of care over ensuring that our SinePro app is perfectly safe to use. It should be 100% safe. For us to better assist you, please reach out to our support team at 1800 00 SINE (1800 007 463) or via the chat bubble on our website.

Auto check in hardly ever works anymore

Used to be reliable checking me into work but very erratic for the last 2 months

Patcash

3 years ago

Ivan

This is supposed to be an app to help manage booking time and induction not collecting users all personal data

ivantoll

3 years ago

Response from developer

Thank you for your feedback! If you have any questions or concerns about how your personal information is handled by SinePro when processed on behalf of our customer, you may contact the person or entity that contracted with Sine to provide the solutions and to process this information on their behalf (e.g. your employer or organization). Please feel free to reach out to our support team should you wish to discuss anything further.

Nice check in app

Not a bad check in app for the average user. Just wish it would add some more features. Would love to see some more admin features such as, activity log for the site and invitations. Thanks

christian806

3 years ago

Response from developer

Thank you for your feedback!

Ridiculous

Being made to use this app so I can gain access to a DC. Can’t use my regular password as it’s “too weak” forced to make up some junk password I’ll likely forget due to how little I plan on using this app… Forced to use a photo with a face in it before I can even do anything. GFYS

yeahnothappening

3 years ago

Response from developer

Thanks for the feedback. Some of these restrictions are imposed by the site you're visiting, rather than the app itself. Please feel free to reach out to our support team should wish to discuss anything further. Regards, Team Sine

Works well except notifications not working

I have used this app for many years however notifications to sign in have stopped since the latest iOS 15 or the latest Sine pro update, can’t tell which. Most staff in our organization are having the same issue.

melunty

3 years ago

Response from developer

Thanks for the feedback! We are aware of these changes introduced by iOS 15, and we are currently developing a tool to assist with diagnosing these issues. We have noticed an improvement when running the most recent iOS 15.1, so if you haven't already, give this a go and let us know how you get on. Our support team is available 24/7 so reach out any time. Regards, Team Sine

Unresponsive app and webpage

The web sign in page is unresponsive. The Sine app on my mobile can’t browse photo folder to upload more after the first one.

VisMission

3 years ago

Response from developer

Thanks for the feedback! Recent versions of iOS require permissions for the app to access each photo, so please check these permsissions. We also have an updated app version so please update and see if this helps too. If you're still experiencing issues after these steps, please feel free to reach out to our Support team. Regards, Team Sine