Waiting for food that was scheduled at 2pm
I ordered my Food at 1 pm and scheduled it for 2pm. I went inside and they told me the pick up window was outside. I waited outside for over 15 min then I went back inside to ask the hostess what was going on. She told me the person at the pick up window was by herself. My order was ready at 2pm. Now they told me to go back outside in the sun to get my order. This is unacceptable while I’m writing this I’m waiting for my order outside again in the sun. No one came to the window to say hold on a moment your order will be up soon nothing. The service here is lacking and I will never come back. Now it is 2:24 I came back inside to talk to manager. The managers name is is Kimberly and it took her 2 seconds. I got my order at 2:27.
Thank you for nothing
Bobby Molina
Thank you for nothing
Bobby Molina
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Response from developer
We are so sorry to hear about your To-Go order. Letting our guests down is never our intention. Please copy and paste the text from your post into our contact form and our team will reach out to you in the next few days: https://www.texasroadhouse.com/contact-us.
DEAR TEXAS ROAD HOUSE
Texas Roadhouse is hands down the best option for family meals and my go-to spot for football nights! The food is unbeatable—whether you're digging into their perfectly cooked ribs, tender pork chops, or delicious steaks, everything is packed with amazing flavor. And let's not forget those iconic rolls and cinnamon butter—they're out of this world!
Not only is the food great, but the prices are super reasonable, making it a top choice when you want a great meal without breaking the bank. The family-friendly atmosphere is perfect, and I always leave satisfied.
I'm such a fan that I’m already planning to celebrate my graduation there! Who knows, maybe one day I’ll even score Texas Roadhouse for free for a year—dream big, right? Whether it's for a special occasion or just to enjoy some football with great food, Texas Roadhouse never disappoints!
Not only is the food great, but the prices are super reasonable, making it a top choice when you want a great meal without breaking the bank. The family-friendly atmosphere is perfect, and I always leave satisfied.
I'm such a fan that I’m already planning to celebrate my graduation there! Who knows, maybe one day I’ll even score Texas Roadhouse for free for a year—dream big, right? Whether it's for a special occasion or just to enjoy some football with great food, Texas Roadhouse never disappoints!
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Response from developer
Thank you for your kind words. We are so thankful for guests like you!
Take Out
Terrible take out service. They really need to fix their procedures. My food was supposed to be ready at 5:30. We got there at 5:28. They text and said it wasn’t ready, stay in your car. Finally at 5:58 I got the text to go inside. Then I waited until after 6:15 in that crazy entry way for my food. They said “pretty sure it is ready in the back but we cannot have any more orders out here.” Totally terrible. I am fine waiting that long in my car but waiting in that cluster of Texas Roadhouse for that long was a freaken joke.
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Response from developer
We are so sorry to hear about your To-Go order. Letting our guests down is never our intention. Please copy and paste the text from your post into our contact form and our team will reach out to you in the next few days: https://www.texasroadhouse.com/contact-us.