Leave a Review HoneyBook
Not iPad optimized
The screen is stuck in a vertical position on iPad. Obviously works great for phones but the lack of landscape format makes it terrible on IPadREWILD landscapes
Updated caused crash?
Since the update a couple days ago my Honeybook app crashes instantly and won’t open at all2bpixie
Great for most small business tasks
I use HoneyBook for one of my clients and have been pleased with responsiveness of the customer service and the database of help topics. Getting set up with automations, pipeline, projects, etc takes a while to understand in order to get it set up correctly for true efficiency. I appreciate the client portal and auto-pay on recurring invoices for our clients along with the notifications for billing status.
An improvement I’d like to see is with the mobile app and viewing project notes. I suspect it’s a bug, but notes visible on laptop browser are not visible in app view. The redirect url to only mobile view on mobile browser makes it impossible to see project notes when not in front of a computer.Show lessoutstandingnat
Developer Response
Hi there, Thank you for taking the time to leave your review and we're happy to hear our support team has been helping you answer your questions! We'd love to hear more about the issues you're experience with the mobile app. Please let our support team know at concierge@honeybook.com so they can troubleshoot this. We look forward to hearing from you! Warmly, Team HoneyBookOverall good app
I’ve been using HoneyBook for over a year now. I love the features with scheduling, creating projects, invoices, contracts, and etcetera. I would say it’s definitely worth it for those features. I never had any bug crashes or issues.
My major problem is all of their fees. Not only do we pay monthly (not a problem) and there are transaction fees (again not a problem) but if you are tipped from the service you are provided, HoneyBook takes 90% of your tip (major problem). It’s a huge problem for this system to take away such a large portion of a tip for a service they are not physically doing. One of the uses for HoneyBook is with my cleaning business. For example, me and my employee completed a cleaning for $60 and a $6 tip was added. However only $58 was received. That’s so unethical. We’re already paying for the platform and we are paying processing fees to receive the money. I do not think it is right to take 90% of the tip. I compared that cleaning payment to the previous cleaning payment and there a $1.72 difference which is absurd considering the tip was $6. I get if they took maybe 10-20% of the tip but to take majority of it is absolutely ridiculous.Show lessMeme1218
Developer Response
Hi there, thank you for taking the time to review the app! We apologize for any confusion here, however there is not a 90% fee on a tip. The fee is calculated based on the total charge. We'd be happy to help with any further explanation through our Support channels! You can reach out via chat through the chat function in your settings, or you can send us an email at concierge@honeybook.com. We'd be glad to explain further. :) Warmly, Team HoneyBookUnprofessional, shady, the worst platform to use
The app is faulty making it hard to make changes to clients and invoices. They lost payments from clients, then made it extremely difficult for me to get the funds transferred into my account, as it rightfully should’ve been immediately. Shameful company who operate as crooks.lkjsdhiqeuwncd
Such an indispensable tool
I love Honeybook. My only complaint would be that it is in English only. My customers are mostly french canadians and I would appreciate a french version of the app.jlalancette
Disappointed and Disrespected
I used honeybook for about two months and in that time a few things became clear: (1) they're built for smaller, more passive freelance businesses. (2) several experiences on the app and browser need to be updated. Maybe some leftover ui/ux from before the rebrand? (3) They completely fumbled the ball of “Support.”
I had $25-30K in invoices after a month that where processing for 6 days. Only after 6 days did i get hit with an email saying they where holding my money, requesting for several additional documents to verify my account and no context as to why. Its the end of the month, I've been using this service for 2 months. I need the money to pay contractors.. The nail in the coffin was support chat. I Can’t get on the phone with anyone and the only way to proceed is to upload the docs.
If you're running an business where getting paid on time is important, don't use Honeybook.Show less@tresgarner
Developer Response
Hi Tres, Thank you for reaching out and I'm very sorry to hear about your experience with the verification process. Based off our communications it appears that our specialist, Karen, was able to call you on the 26th to further detail why there was an additional verification process. I hope that this explained things and, again, we're very sorry for any frustration or disappointment here. The last thing we ever want to do is hold up your funds! Please reach out to concierge@honeybook.com if you still have any questions or concerns - we would be happy to assist. Warmly, Team HoneyBookALMOST 5 Stars! Love it!
This app has saved my life. I own a small business in the wedding industry so it’s very important I have a CRM and tools that are efficient and professional. HB app allows me to operate away from my desktop with replying to inquiries effortlessly and still have access to other clients timelines, etc. I use it everyday, and it holds all of my business information which was in excel and note pads prior (aka a hot mess). The only request I have: I’m a wedding florist so my work is all visual and I can’t quickly add an inspiration photo to the app without sending an email. I can’t tell you how often a client texts me a picture they love for their wedding that’s months away and I want to add that photo they sent to their client files in HB but I can’t unless I send an email. So I have send the photo to my desktop cloud and attach it to their portal only from PC, not the app which would be much more convenient. I hope this helps the app development team! Thank you all for the hard work you’re doing!Show lessSnapdragonBB
Developer Response
Hi there, Thank you so much for taking the time to leave your review and we're happy to hear you're mostly satisfied with your experience so far! We definitely hear you on being able to add a photo to the project without needing to send. The good news is that our developers are working on this and we hope to have that feature available in the future! Please continue to provide this feedback - it's how we grow. You can also send more to us at concierge@honeybook.com! :) Warmly, Team HoneyBookTrash
They don’t deserve any starsFbhrfffghgfdgggffvhFghgdfb
Money money money 💰
I like this platform, but i think they are a bit greedy when it comes to their fees. I pay annually… actually signed up when they had their AMAZING SALE because i didn’t think I’d use this a lot, but it’s actually really dope! I love how i can package the agreement along w the invoice and client can pay invoice and even on installments (that you can set) but the fees are a killer! every time a client makes a payment… BOOM, FEE! So if a client makes three payments, that’s three times HoneyBook took a feee!
For a small mobile DJ business whose just trying to stay organized, i wish HoneyBook would restructure that. Also, I’m having a hard time finding simple things like resending a file to a client or editing it. HoneyBook gives tons of tutorials—or maybe I’m slow, but i think that should be more visible whether using the app or on the computer because i still haven’t managed to find it 😟Show lessLolasSpoiled
Developer Response
Hey there, Thank you for reaching out and taking the time to leave your review. I am so sorry for the inconvenience the fees are causing for you. Transaction fees support the platform, and let us drive your credit card fees down through economy of scale. With regard to the issues you're experiencing with resending or editing a smart file, we would love to help! Please reach out to our amazing Support team at concierge@honeybook.com and they would be glad to assist. Warmly, Team HoneyBook
