Great workout 🔥
I’ve been going to Burn for a few years now and I recently decided to try the Burn on Demand App. While I primarily like to go in person there are days when my my schedule between work and the kids just doesn’t allow time for the commute. I like that I can check the protocols ahead of time on the app and I always get a great workout and find the protocol I am looking for. Scheduling in advance is super easy and the app is very intuitive. My only feedback is when I pause the on demand videos in the app to grab water or a weight it sometimes times out if I take too long and then I have to find my place again on the video and recast the video back to my tv.
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Response from developer
Hi! Thank you so much for taking the time to leave a review and the great feedback. We're so glad that you're enjoying Camp and Burn On Demand! We would love to help fix the time-out issue. You can use this form to submit a ticket so you can get your reps in without the workout restarting: https://appsupport.burnbootcamp.com/.
Sweat at Home
If you don’t think you can get a great workout at home, you’ve never tried Burn On Demand. Matt Morris and all the trainers have a special way to engage and challenge you from the screen. It’s NEVER boring! There are options to mod up and mod down without the need for a lot of equipment. I love going to Burn, but I also love this On Demand option for home or on vacation. All of the workouts in each category are amazing!
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Response from developer
Hi! Thank you so much for taking the time to leave a review. We're so happy you're enjoying Burn On Demand. We appreciate you!
Awesome work out!!
I’ve tried all the gyms and all the different work outs. I really enjoy burn boot camp. Obviously going into class is the best option but for on the go or crazy RN schedules, on demand is perfect. I take my iPad to the gym and complete the daily live camps. They are challenging, they keep me entertained, and I definitely find joy out of these work outs.
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Response from developer
Hi there! Thank you so much for your positive feedback. We appreciate you taking the time to share your experience with Burn on Demand, and how much you enjoy our live workouts! Thank you for being a part of Burn Nation!
If you are someone that tracks your work directly, this app will frustrate you
The scheduling function for upcoming camps is seamless and the posted protocol helps plan my week. Love Love LOVE the on demand content, though it is at extra cost…
The issue for me is it seems like every few weeks the app breaks. It has no concept of time. It seems to be linked to whatever time zone you actually are registered in and not UTC. The whole point of the on-demand library so that you can take burn with you when you’re someone like me who travels quite a bit for work. My entire streaks blow up whenever I am outside of my register time zone and I am a numbers person…I push myself based on my streak!
On top of the fact that your account is tied to your registered first name, heaven forbid you abbreviate your first name (during a requested update by the app no less) because then it registers you as a guest and you lose all access.
I’ve done more troubleshooting for this app and given it to our local franchise owners, who themselves are at the mercy of this ill attempt at a service. Do they even tested this thing before hey release it?
Update: initial response was to go to AppSupport; I did and the FAQs do nothing related to the noted issues above.
The issue for me is it seems like every few weeks the app breaks. It has no concept of time. It seems to be linked to whatever time zone you actually are registered in and not UTC. The whole point of the on-demand library so that you can take burn with you when you’re someone like me who travels quite a bit for work. My entire streaks blow up whenever I am outside of my register time zone and I am a numbers person…I push myself based on my streak!
On top of the fact that your account is tied to your registered first name, heaven forbid you abbreviate your first name (during a requested update by the app no less) because then it registers you as a guest and you lose all access.
I’ve done more troubleshooting for this app and given it to our local franchise owners, who themselves are at the mercy of this ill attempt at a service. Do they even tested this thing before hey release it?
Update: initial response was to go to AppSupport; I did and the FAQs do nothing related to the noted issues above.
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Response from developer
Hey there! We understand your frustration and we appreciate you taking the time to leave us this valuable feedback. We would be happy to help sort this out, you can reach us at https://appsupport.burnbootcamp.com/
Go in person…skip this aborted attempt at an app
Seems like every few weeks the app breaks. It has no concept of time. It seems to be linked to whatever time zone you actually are registered in and not UTC.
The whole point of the on-demand library so that you can take burn with you when you’re someone like me who travels quite a bit for work. My entire streaks blow up whenever I am outside of my register time zone. On top of the fact that your account is tied to your registered first name, haven’t forbid you abbreviate your first name (during a requested update by the app no less) because then it registers you as a guest and you lose all access.
I’ve done more troubleshooting for this app and given it to our local franchise owners, who themselves are at the mercy of this ill attempt at a service. Do they even tested this thing before hey release it?
And when you submit feedback, it is never acknowledged.
In person camp good…App…not so good!
The whole point of the on-demand library so that you can take burn with you when you’re someone like me who travels quite a bit for work. My entire streaks blow up whenever I am outside of my register time zone. On top of the fact that your account is tied to your registered first name, haven’t forbid you abbreviate your first name (during a requested update by the app no less) because then it registers you as a guest and you lose all access.
I’ve done more troubleshooting for this app and given it to our local franchise owners, who themselves are at the mercy of this ill attempt at a service. Do they even tested this thing before hey release it?
And when you submit feedback, it is never acknowledged.
In person camp good…App…not so good!
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Response from developer
Hey there! We understand your frustration and we appreciate you taking the time to leave us this valuable feedback. We would be happy to help sort this out, you can reach us at https://appsupport.burnbootcamp.com/
Screencast Doesn’t Work
Contacted HQ multiple times because screencast volume does not work. HQ always says there is no issue on their end. There is an issue on their end (please see other feedback from Burnies online to confirm there are more people having this same issue). I think people would prefer to watch Burn on demand on their TVs vs a tiny smartphone or tablet, so maybe they are better off developing a smart TV app if they can’t get both audio and video to work through screencasting.
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Response from developer
Thank you for your feedback! We understand your frustration and we can assure you that our team is always working on improving the functionality of our app!
paying extra for virtual..
having to pay extra for virtual camps is such a scam… especially for those of us who have been members for a while BEFORE they charged us for them. on top of that.. I started one of the virtual workouts and it was having music issues with 15 minutes left so I exited out to go back in and it said my free trial ended and I couldn't finish the workout!!! so scummy of burn. not to mention all the issues this app has with signing up for in person camps…
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Response from developer
Hey there! We've released an update that should fix this, please try again and if you continue to have issues you can reach us at https://appsupport.burnbootcamp.com/
Love it!!! 🩵🩵
I fell in love with Burn Boot Camp when I joined my local gym in 2019 - then Covid came and we started doing camps virtually and I still saw amazing results. In late 2020 life got busy and I ended up taking a break for a few years. This fall I was searching for some way to get back into a good fitness routine when I saw the Burn app launch announcement in early October. I signed up that day and have been doing at least 3-4 camps per week via the app. I LOVE IT. I prefer to workout at home but I want a workout that I don’t have to think about so this is perfect for me. The workouts are super challenging and somehow fun, and the trainers give cues and options to help avoid injury and maximize results. Matt Morris is the best trainer to push you through tough workouts with his energy and expertise. I look forward to every workout because I know it’s not a waste of time - it’s the best investment I can make in myself. I’m addicted! I never write reviews but making an exception for Burn!!! 🩵🩵
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Frequent Crashing and Lacking Customer Support
I am having similar issues as many of the reviews here that my app will log me out then I’m unable to log back in. I’ve lost a month of paid membership being unable to access the app, emails with app support with no response, and zero communication. It’s really disappointing as a Burn member to see how lacking the customer service as been with this app. When the app actually works, it’s fantastic. But until it works smoothly, Burn should take the responsibility to respond in a timely manner and submit a refund.
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Response from developer
Hey there! We understand your frustration and we appreciate you taking the time to leave us this valuable feedback. We would be happy to help sort this out, you can reach us at https://appsupport.burnbootcamp.com/
Supportive app
This app for being a young app is well done, is constantly improving and allows easy sign ups, viewing of protocols and amazing on demand content! Burn Bootcamp is constantly striving to change the industry to make safe effective exercise and provide a supportive community for all and this app allows accessibility for all and well supports their mission
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Response from developer
Thank you so much for your valuable feedback!
