Extremely poor service
Does not process receipts timely, ignores receipts submitted, frequent mistakes, very slow to respond. I do not recommend this service.
App okay cardmember services awful
This is the worst FSA account I’ve ever dealt with. Will be recommending change for next benefits year.
Notifications
THIS APP NEEDS TO SEND A NOTIFICATION WHEN A RECIEPT IS NEEDED. NOT JUST SIT THERE AND AFTER X AMOUNT OF DAYS MY ACCOUNT GETS LOCKED
Weak app
Logging in not currently working. Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do.
Weak app
Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do
Much to be desired
Not a user friendly app. Takes longer to sign in than any other app I have. User interface and app navigation need to be simplified. Te last HSA account I had was simpler and yet still more informative than this one
Not Comprehensive Enough
It need more inform. Maybe even a few policy details on OTC purchases. Please continue to work at making it more useful.
Not happy
Every time we try and use this card it is block so my understanding it’s are money why do you block it . It’s very frustrating when you go pay for doctor visit or pay for glasses and the card is denied knowing Adam well we have all that money just sitting in here . I would not recommend this program to anybody.
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Need all available tabs
I’m sitting online with customers service and they are telling me i need to download a form from resources but that is not available on the app . You need to have all the documents available for the app users that desktop users have. It’s a Mobile world now join the 21st century !
Flex app
Last year the app worked much better. I’m not able to load multiple receipts at same time and the app is very frustrating to use. Very disappointing app now.
