Why so many changes
It is very frustrating with this company that they keep changing the website and the app. Every time something starts to work normally and easy another update and guess what. Does not work anymore. If you like headaches. Flex is a great one to have.
What happened to Submit a Claim?
This was a very good, easy to use app, but all of a sudden it changed. There is no longer a “Submit a Claim” tab, now it’s Add an Expense”, but I cannot find a way to add the expense. The button leading to it doesn’t work, and it’s very frustrating when something that works gets changed to something that doesn’t, for no other reason than making a change for changes sake. If it ain’t broke, don’t fix it. We’ll, they broke it, and hopefully it’ll go back to the way it was, simple and convenient.
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Doesn’t Work
I can login via WEB no problem. APP not at all.
A few improvements would be nice
This app seems to work relatively efficiently, but there are a few things I would like to see to make it more user friendly. When I see claims that have been submitted, they are hard to identify, as the only information provided is the date & amount. It would be helpful to include the provider name, too. Also, I have been able to add receipts (photos) easily when requested, but it would be nice to have a simple way to add a receipt before that request is made, when I have it in hand but haven’t yet filed it. I can’t find an « add receipt » button on a claim that is listed as «pending review. »
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Receipts are clunky
Wish I could scan the receipt into the app at the time of purchase. Now I have to wait (and remember where my receipt is) until Flex realizes that they need it.
Didn’t support my primary use case
I’m bummed because I spoke with someone in support who reassured me that my use case was supported before I even tried this out.
I use Adobe Scan to scan PDFs of my receipts instead of snapping photos with my camera. This is extremely beneficial when I have multiple pages; I’d like to submit all pages as a single file, which saves me time.
Unfortunately the mobile app only works with the device’s camera roll. I would like the app to support standard iOS app sharing so that I can use PDFs in addition to images. I’d like to share from Adobe Scan to the app and be prompted to either create a new claim or attach the PDF as a receipt to an existing claim.
This is my main use case for mobile.
I use Adobe Scan to scan PDFs of my receipts instead of snapping photos with my camera. This is extremely beneficial when I have multiple pages; I’d like to submit all pages as a single file, which saves me time.
Unfortunately the mobile app only works with the device’s camera roll. I would like the app to support standard iOS app sharing so that I can use PDFs in addition to images. I’d like to share from Adobe Scan to the app and be prompted to either create a new claim or attach the PDF as a receipt to an existing claim.
This is my main use case for mobile.
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Missing information
App is handy but it could use a lot of improvements. It’s like they make it convenient to file a claim and see receipts but it’s extra hard to know/find the information to fill the forms out. User ID, is that my employee ID? Or maybe my sign in ID? Guess😆They processed a charge that I didn’t submit and I can’t find out who submitted it. 😡
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Product eligibility scanning not working
It is difficulty to get product eligibility using the app for products outside the FSA store.
Great App!!
Easy to navigate. Self explanatory.
Love this app
So easy to use
