More features and information
Would love the option to toggle between flat and hilly gear shifts on the Apple Watch.
Would love more info on how motor assist levels work.
Would love more info on how motor assist levels work.
Report Stolen Bike button doesn’t work
My bike got stolen, I couldn’t use the app to report the theft, because they removed the button. Couldn’t upload the police report, because the link was broken. My bike was shown in a single location the entire time and there was zero communication from ‘Bike hunters’, so I just went and got the bike myself.
My bike’s mileage got zeroed out with the most recent update, I’ve emailed customer support three times and nobody answered me.
I’m really disappointed in VanMoof and it’s a shame because I love the bike.
My bike’s mileage got zeroed out with the most recent update, I’ve emailed customer support three times and nobody answered me.
I’m really disappointed in VanMoof and it’s a shame because I love the bike.
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Response from developer
Hi Elvin, Thanks for sharing your situation with us. We are really sorry to hear that you were unable to use the app in such a tricky and stressful situation. We understand how frustrating it is to be let down by the app's service features, which should have made things easier for you. Furthermore, we have forwarded your feedback to our team to prevent this from happening again. Please feel free to reach out again to our Support Agents via our Website, and we will be happy to help you. Best wishes, Team VanMoof
More data - less interesting
The new App only shows your own journey data for the last week, or for every individual ride. The total distance ridden has disappeared (big shame) as has the monthly summaries (another shame).
Come on Van Moof, if you introduce new features like “my city” and “world rides” please don’t make it at the expense of genuinely interesting data about what we do as individuals with our bikes !
Come on Van Moof, if you introduce new features like “my city” and “world rides” please don’t make it at the expense of genuinely interesting data about what we do as individuals with our bikes !
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Great app, one request
The iOS app pretty much does everything I want it to do and is really intuitive. I use the Apple Watch app very often as well to toggle the lights. I would love it if it was possible to toggle the alarm in the Watch app. I often ride the metro and kick lock the bike while on the train, but I don’t want the alarm going off. A switch for the alarm on the watch would be great cause I’m already there toggling the lights.
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Logs out every time
The app constantly logs me out. The sharing of one bike is also less than optimal as you can’t both connect to it close by unless one persons turns their Bluetooth off. The unlock button still shows even if your bike is unlocked? Crazy. For a bike which seems so well thought through, the app seems so rushed and inconsistent in its logic.
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5/5 bike, app 3/5
Rated the app 3/5 because of missing “all time” data analytics. You can only see total rides and averages. Not total time. Total distance is displayed in another tab. It would be nice for all the data in one spot
Missing total
I really liked the app, but in the last update the grand total was removed in favour of regional and worldwide statistics.
I really do not care a bit about them, but I dearly miss the grand total!
Please fix this and I will give 5 stars again.
I really do not care a bit about them, but I dearly miss the grand total!
Please fix this and I will give 5 stars again.
Unreliable Errors and Customer Support
Great bike and experience until it stopped working during the middle of a long commute. Got a brand-new bike this month and got multiple errors within a few days and no longer works. Customer support said the battery needs to be replaced even though it’s a brand-new bike. The shop is unable to accept my bike for repairs until maybe the end of the month. Huge inconvenience.
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Do not update
This upgrade means that iphones with less than ios14 ARE NOT SUPPORTED. So your unless you buy a new iphone or vanmoof correct the situation you cannot use it
Eagerly Awaiting
Soo I have an original VanMoof , but recently decided to purchase an S3 .. Unfortunately upon receipt from UPS the box no longer had any containment properties except the frame and front wheel.. I was completely unaware of the contents I was missing ...
So some damage was made to the bicycle and some components , I am still in discussion and corresponding with customer service of VanMoof s .. and my experience with the business is outstanding soo far ... Had to wait for a frame number and verification number since missing ... sooon I will be logging peddle assist miles ...
So some damage was made to the bicycle and some components , I am still in discussion and corresponding with customer service of VanMoof s .. and my experience with the business is outstanding soo far ... Had to wait for a frame number and verification number since missing ... sooon I will be logging peddle assist miles ...
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