Leave a Review Via Driver
Specifics
Voice and map coordination should improve a little bit better. Direction instruction should be more specific with Street names like Google and Waze. But adding the voice system was a major breakthrough.Bill PRL
Best job ever had
I’ve been driving for Uber and Lyft for almost 3 years after I started driving with Via I felt the different the raider are very respectful and I enjoy what I am doing I hope the company will get bigger but do not change anything it is good as it is thanks to via .wamodoma
Worst company
VIA is totally worst company. They cheat driver. They send the text 7 hours blue mode guarantee money 10 hours blue guarantee money but when you start blue mode after certain time they change your blue mode into flex mode and they will pay you by hours it means $18/ hr. That’s how they make money. If they pay driver by guarantee hours they need to pay more then per hours. So via don’t want to pay high rate to driver if via pay $18 per hour then the have a lot of profit. Totally embarrassing as a driver. #VIA out. Don’t drive viaShow lessvia pupppppp
False advertisement
My first week with via was great I worked and I got all the guaranteed money the promise. I even made the bonus. However after I made the bonus blue mode was always full so I couldn’t hit any guarantees, I did a ride of 4 people the last one went to manhattan beach from the upper east side, then I picked up some one from kings plaza to Long Island city it then send me to the terminal by the hospital on York ave to la guardia and at la guardia I pick up someone who was going to Williamsburg Brooklyn all for $40! It is abusive and disgusting how the promote that drivers get paid more when the have you driving to all corners of ny to pay $40. They also put out the quick pay option to then have it magically disappear and still no response as to why after 5 emails sent to their team, save your self the trouble not even the bonus is worth it they need to take this company out!Show lessRoo1259
Horrible Company.
So far my experience with VIA has been very bad. Very limited rides that are very far away. They do have a pay concept that sounds good but they work it to cheat and mislead the drivers so they can move them to ViaBlue and keep an even higher commission for themselves. They offer guaranteed pay and go out of their way to make sure that you don’t receive it. And if you do make the required number they do things to make sure they don’t have to pay you reassigning your rides is a way they can cheat you. Overall, don’t trust this company and sink your valuable able time into them.Show lessMe1678
Bluetooth
It’s an okay app but would be better if you fix the Bluetooth connection. I like to play music via my Bluetooth and when ever there is a turn come up the gps sounds off and kicks my phone off. Can we work on that?!Marcos887
App needs improvement
I have been driving ride share for 3 years. The rider gets a good discount since Via is buying Market share. The Driver gets a good rate as well. But the app is really bad. I guess the management and it department does not test it out.
No voice commands on the map telling where to go so as a driver you are constantly looking at the map. I think it’s a accident waiting to happen.
Poor app!Show lessDover2032
Non Stop Ding Notifications
The company is good to work for but the app is horrible. The app does not stop sending ding alerts. Once you get a ride it sends sound alerts and dings nonstop. Even if there isn’t a passenger added or a turn coming up it will still ding. For a person that likes to listen to music while driving this is a major inconvenience because the alerts pause your music every time it dings which is every 10 seconds. Especially when there’s a ton of traffic. That issue is literally making me want to delete the app. There isn’t a way to turn off the alerts either. You just have to suffer through it. I hope they fix this issue soon. I don’t recommend downloading the app.Show lessPas#1
Worst app and driver support
Every body is talking about the app and navigation system but nobody notice their worst payment system. In blue mode they won’t give you more than the hourly rate even if you make more than that. And now the worst part is their flex mode which was good before. Now they add guaranteed fare in every flex trip. Because of that now drivers are making 20% less than before the guaranteed fare. For example, before for a 20miles trip drivers were making $40-$42 after VIA’s 20% fee. Now for the same trip drivers are making $32-$34 after the 20% fee.
Via has a worst app ever. Need more work on the app. Always make sound in navigation which is annoying. Very bad driver support. Trying to contact with via support team about missing toll for a long time. Still no response. Each time I call they say an agent will be with me shortly but after couple of minutes they hang up.Show lessAkash.P
No support
There’s no contact with support that I can directly get. I have no idea if they have my bank info to pay me. When I go into the app it says to go to a website that has nothing about updating banking info. I only drove for 2 hours the first time because the Navigation they have is terrible, it made my riders & I’s journey a nightmare. Knowing what lane I need to be in is crucial in DC!Show lessFrenchiemum
