Leave a Review Via Driver
The little things make an enjoyable job tedious!
Driving for VIA has been a good experience for me overall as it’s enabled me to make better financial decisions and be really flexible with school and dance (I drive in the Arlington market which works different than the others). My biggest gripe on the ViaBlue side besides the subpar GPS system is how much dang noise the app makes. Especially since the recent update, it dings randomly when nothing is going on. It dings when it wants me to “in 100 feet turn right” when I’m very much still driving straight for another 3 miles. Honestly, all the stupid noises would be somewhat bearable if it didn’t COMPLETELY shut off any other noises your phone is making while driving. The job is made that much worse when I can’t listen to my own music in the car because every single time I make a turn, come to a location stop, or even when I’m not doing anything at all, the music completely turns off. The simplest
improvement would be making these dumb alerts only INTERRUPT music functions, instead of completely HALTING them. It’s also INCREDIBLY data and battery heavy, and I can’t listen to those “helpful” dings if my phone has to stay plugged in but ultimately sounded off by the radio because the dings are insufferable and loud. And I refuse to drive in a dead silent car.Show lessmariahjenae9922
The worst ride-sharing app for drivers!!!
They hide everything from you, you cannot even rate a passenger, cannot get cleaning fee when rider messes up your car, cannot see your earnings, ratings and promotion hrs. Via app shuts down frequently while on the ride and doesn’t even give you option choose other gps apps. It’s much worse than UBER! If you wanna be a mini bus driver, don’t care what happens to your car and your nerves, and your pocket WELCOME TO VIA!!Show lessbhcdd
New Driver
The GPS is not good at all. If you’re not from the area you tend to depend on the GPS more than others. It was really slow and kept giving me wrong turns. I was very frustrated today. I do like the fares but the GPS is terrible. Will update as I go along. Hopefully VIA will fix this issue.Trionna011805
App still needs a lot of development
The pay rates are indeed the best in the industry, but there are many drawbacks that make it an unattractive option. The main reasons being:
1- No instant pay-out option which is standard and very important on every other platform.
2- No option to reset your password or anywhere to click if you forget your login info. That’s just ridiculous. Honestly guys...
3- Forced to use their gps navigation and no option to use other apps. The Via nav is simply horrible especially in a city like DC which is very hard to navigate.
4- Rides can be sparse and long down time. So even though the pay rate is higher, I’ll still make more on Uber or Lyft because of higher volume. This can be solved with stronger marketing..Show lessZanatov
Poor to A-OK
It’s just an app sometimes I feel like it didn’t even pass the betaware during development. You Could use paper map better than the GPS provided. Promotions appear in the app a couple of hours before the kick off. You can never plan ahead specially for afternoon/evening rides.
I use it in DC and since they expanded service coverage to all of DC the app keeps lagging and sometimes failing to connect to its server causing drivers to miss on possible rides not that people in DC know about via.
Tracking earnings is so difficult and doesn’t even show you the gross amount of the week worked. You will have to wait for the weekly pay statement email. Not a big fan in general.Show lessDabobechai
Please make drivers life easy by updating to easy module
First it take 1 minute to load then it turns on .on iPhone X.. Like seriously we have to wait 1 min for it start shift .. pls bring the easy module navigation that makes drivers life easy its very hard to focus on New york city crazy traffic and on the app that does not navigate accurate ..
Just be more simple like other companies where u just click Online and offline within seconds..
Thank youShow lessJankhankhan
Vision problems
Via app needs improvement in these areas:
1. The letter on blue background is very poor in visibility, please consider black background instead.
2. There should always be option for others gps to make driving job easier, some drivers are more good with a certain gps.
3. Consider audio in your gps, personally I drive most times with gps audio direction.
4. The express pay is more attractive to drivers than waiting for payments after next week.
Hope I have contributed to making Via more viable by this contribution.
CheersShow lessNnaemeka Uzor
It is not we developed.
I appreciate your effort to develop the app however is has a lot of bottlenecks. When you use the Via app GPS for tunnels and complex highways you cannot get exact exit ahead of time. It is weird by using its GPS to pass Virginia highways and tunnels. When I changed the routes the Via GPS app is not responding the route change immediately. As compared to other apps on the high speed roads, highways and tunnels, I am afraid to use it. I am not confident for your expansion to Virginia to use it as an app GPS. It is better to tuned to other GPS apps alternatively. If I will get offer to go Virginia by Via app GPS, I will cancel the offer before I start to drive. So I strongly advise you to link the Via app with Waze and google map app. Based on the problems I rated one star because it needs a lot of improvements. It is not well developed.Show lessTesppd
Has not received my earnings for more than a month
Very bad experience with VIA. In addition to all the other shortcomings of the application described below, I also can not get my earnings. After my request to the support team, they wrote to me that they would send money as soon as possible. Then they apologized, and said that they need to update the bank information (although it was complete and reliable). After that they wrote to me that everything is in order and that the money will come soon. Now they write to me that I should come to their office and pick up a check (they did not send my check to my post office). More than a month have passed. It turns out that I should now spend my time and money on parking and go to their office to pick up my money. It's very terrible. Disgusting service VIA !!!Show lessМаксим Z
Could be better.
I’ve had an, overall, pretty average experience with via so far. As far as alerts and promotions go, I’m content. Via is on the money, and I find myself in the best position to make a decent earning on a daily basis. What disappoints me, however, is Via’s sub-par GPS that I’m forced to depend on. Via’s GPS doesn’t provide any information about turning lanes, or any lanes for that matter, and it can make the driving experience quite exhausting. I suggest you improve the app itself, or provide drivers with an option to use other GPS. The app doesn’t provide any.
Also, I find it difficult to keep accurate track of my daily earnings on the app. That’s because it counts any earnings made after 12AM as earnings made on the next day. As a driver who takes a lot of late-night trips, it can get extremely tedious.Show lessHziahhb
