Leave a Review Portillo's
Very unhappy customer
I would give zero stars if I could-2nd time in a row that I was dissatisfied!! After ordering online and arriving at the proper pick up time there was no orders waiting for pickup and no one behind the counter. Waited 10 minutes before someone showed up and handed me the package that was sitting behind the counter the whole time I was there waiting!Never again!! Doesn’t matter if it’s picked up or delivered your service is terrible. I would like a refund on my purchase!! Please respond.Show lessAugmented 12345
Shorted our Order and Refused to make good
Door Dash driver supposedly picked up 2 bags of food and 2 sodas. Only delivered 1 bag and 2 sodas. Missing Salad, Stress Reliever (ironic), sauce cup for Onion Rings, and Straws! Also no Napkins sent! Food we did receive was okay. Fries and Onion Rings are kinda blah. Chicago Dogs and Italian Beef were good but considering we got ripped off and hung up on the 2nd time we called the store about it…Well avoid this place. Store is location at 520 W Taylor. Staff at the store was flatout rude and either they ripped us off or the door dash driver didShow lessGigabolt23
Birthday “Kit” with 99 cent candles 🙁
I must say Portillo’s chocolate cake is very delicious and a special treat! I ordered a cake for my daughter for her birthday! I saw they have a birthday “Kit” that says it includes PortilloCandles. It doesn’t have a description of the candles, but the cost is $5.00. I ASSUMED they were red large size candles like in the picture. What I received was a small box of multicolored little dollar store candles that I could have bought for $1.25. I am VERY DISAPPOINTED BY THIS!
Be aware of this when you are thinking of purchasing the Kit!Show lessKatlatco