No rewards for loyal customers
They don’t offer any reward program for people who come all the time. I guess they’ve got us addicted to the so they know we’ll come back regardless of a reward? With the cost rising these days, I find myself coming to Portillo’s less and less. A rewards program on the app would be appreciated. Also, I just tried adding a new credit card and the app isn’t allowing me to add one.
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Where’s my combo??!!
I am a Chicago native, now residing in Houston. I was thrilled to finally have our first Portillo’s location open in Richmond, TX. My wife and I made the 1-hour drive on Sunday focused on devouring a combination sandwich (a combo has both Italian Beef and a charbroiled link of Italian sausage) with extra sweet peppers. We were both disappointed to find that this location does not have sausage! So, I thought I would simply order a Big Beef with a famous Portillo’s Tamale instead. Guess what no tamales!!
Does anyone at Portillo’s corporate realize that tamales are a stable in Texas? They are served on every special occasion and holiday in these parts. Additionally, it’s hard to find a freezer in Houston that does not have sausage, everyone hunts. Several large German families have towns and schools named after them, like Klein, Doerre, Wunderlich, Spoetzl, New Berlin, Weimar, Lulling and then there’s the Wurst festival. We love our sausage here!!
My Big Beef was wonderful but I need some pork!
Thanks for opening in Houston!
Rich G.
Klein, Texas
Does anyone at Portillo’s corporate realize that tamales are a stable in Texas? They are served on every special occasion and holiday in these parts. Additionally, it’s hard to find a freezer in Houston that does not have sausage, everyone hunts. Several large German families have towns and schools named after them, like Klein, Doerre, Wunderlich, Spoetzl, New Berlin, Weimar, Lulling and then there’s the Wurst festival. We love our sausage here!!
My Big Beef was wonderful but I need some pork!
Thanks for opening in Houston!
Rich G.
Klein, Texas
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Mediocre food, Super Slow Service
We ordered & dined in waited almost 25 minutes, fries were super salty. I couldn’t find a manager to advise. While eating my food I downloaded the app to take food home, thinking it’ll be quicker than standing in line again….Wrong. Food at this writing now 15 mins late. food again not delivered as promised. Very slow service. I’m forced to wait.
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