No rewards for loyal customers
They don’t offer any reward program for people who come all the time. I guess they’ve got us addicted to the so they know we’ll come back regardless of a reward? With the cost rising these days, I find myself coming to Portillo’s less and less. A rewards program on the app would be appreciated. Also, I just tried adding a new credit card and the app isn’t allowing me to add one.
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Where’s my combo??!!
I am a Chicago native, now residing in Houston. I was thrilled to finally have our first Portillo’s location open in Richmond, TX. My wife and I made the 1-hour drive on Sunday focused on devouring a combination sandwich (a combo has both Italian Beef and a charbroiled link of Italian sausage) with extra sweet peppers. We were both disappointed to find that this location does not have sausage! So, I thought I would simply order a Big Beef with a famous Portillo’s Tamale instead. Guess what no tamales!!
Does anyone at Portillo’s corporate realize that tamales are a stable in Texas? They are served on every special occasion and holiday in these parts. Additionally, it’s hard to find a freezer in Houston that does not have sausage, everyone hunts. Several large German families have towns and schools named after them, like Klein, Doerre, Wunderlich, Spoetzl, New Berlin, Weimar, Lulling and then there’s the Wurst festival. We love our sausage here!!
My Big Beef was wonderful but I need some pork!
Thanks for opening in Houston!
Rich G.
Klein, Texas
Does anyone at Portillo’s corporate realize that tamales are a stable in Texas? They are served on every special occasion and holiday in these parts. Additionally, it’s hard to find a freezer in Houston that does not have sausage, everyone hunts. Several large German families have towns and schools named after them, like Klein, Doerre, Wunderlich, Spoetzl, New Berlin, Weimar, Lulling and then there’s the Wurst festival. We love our sausage here!!
My Big Beef was wonderful but I need some pork!
Thanks for opening in Houston!
Rich G.
Klein, Texas
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Mediocre food, Super Slow Service
We ordered & dined in waited almost 25 minutes, fries were super salty. I couldn’t find a manager to advise. While eating my food I downloaded the app to take food home, thinking it’ll be quicker than standing in line again….Wrong. Food at this writing now 15 mins late. food again not delivered as promised. Very slow service. I’m forced to wait.
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Very unhappy customer
I would give zero stars if I could-2nd time in a row that I was dissatisfied!! After ordering online and arriving at the proper pick up time there was no orders waiting for pickup and no one behind the counter. Waited 10 minutes before someone showed up and handed me the package that was sitting behind the counter the whole time I was there waiting!Never again!! Doesn’t matter if it’s picked up or delivered your service is terrible. I would like a refund on my purchase!! Please respond.
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Shorted our Order and Refused to make good
Door Dash driver supposedly picked up 2 bags of food and 2 sodas. Only delivered 1 bag and 2 sodas. Missing Salad, Stress Reliever (ironic), sauce cup for Onion Rings, and Straws! Also no Napkins sent! Food we did receive was okay. Fries and Onion Rings are kinda blah. Chicago Dogs and Italian Beef were good but considering we got ripped off and hung up on the 2nd time we called the store about it…Well avoid this place. Store is location at 520 W Taylor. Staff at the store was flatout rude and either they ripped us off or the door dash driver did
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Birthday “Kit” with 99 cent candles 🙁
I must say Portillo’s chocolate cake is very delicious and a special treat! I ordered a cake for my daughter for her birthday! I saw they have a birthday “Kit” that says it includes PortilloCandles. It doesn’t have a description of the candles, but the cost is $5.00. I ASSUMED they were red large size candles like in the picture. What I received was a small box of multicolored little dollar store candles that I could have bought for $1.25. I am VERY DISAPPOINTED BY THIS!
Be aware of this when you are thinking of purchasing the Kit!
Be aware of this when you are thinking of purchasing the Kit!
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I didn’t want a mustard salad!
Love Portillo’s when the employees care about following procedure. I don’t have a photo but will from now on. There was SO much mustard on my burger that I was glad to have been given a stack of napkins. I guess they wanted me to clean it all up. I asked for a single burger with only ketchup mustard pickles and extra tomato. The mustard was even on the top side of the bun. I’m glad I wasn’t wearing white!! Please District manager pay attention to this location!!!
On another occasion I’ve had difficulty with the store manager who speaks like an immature macho man and had made an absurd comment to me that I needed to ask for a manager to take my order when I come because his employees can’t be trusted to put in a request for a a different bun. I told him that was silly and I would not be doing that. As if!! “Oh manager man could you please take my order manager man.” Pa-lease!!
Thank you for taking the time to read this 🙂
On another occasion I’ve had difficulty with the store manager who speaks like an immature macho man and had made an absurd comment to me that I needed to ask for a manager to take my order when I come because his employees can’t be trusted to put in a request for a a different bun. I told him that was silly and I would not be doing that. As if!! “Oh manager man could you please take my order manager man.” Pa-lease!!
Thank you for taking the time to read this 🙂
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Love Portillo's
My wife and I are from Chicago and have loved Portillo's for many years. So happy they're in Texas now. Nobody does Italian beef or sausage sandwiches like Portillo's. We time our visits to avoid huge crowds but the fact that there are huge crowds tells you how many people love it!
Food good app bad
I absolutely love Portillo’s, but hate using the app.
When ordering on the app, it does not allow you to choose your location. If you work too far away from the store, you want to use it is a pain and cumbersome and impossible to change without going in the ditch or crashing and losing your life.
The default orders for burgers and hotdogs are insane. I do not want a jumbo hotdog or a double cheeseburger. I want a single burger and a regular hotdog. Both have been ordered by me by accident because the defaults were insanely large why even have a default order let us pick what we want
And finally let us choose a time for pick up so that you can make the order and have it ready when we want it ready. I am so tired of eating cold, french fries and cold onion rings. I am done ordering them so you have lost multiple sales in that category of food.
Again, love food. Hate app.
When ordering on the app, it does not allow you to choose your location. If you work too far away from the store, you want to use it is a pain and cumbersome and impossible to change without going in the ditch or crashing and losing your life.
The default orders for burgers and hotdogs are insane. I do not want a jumbo hotdog or a double cheeseburger. I want a single burger and a regular hotdog. Both have been ordered by me by accident because the defaults were insanely large why even have a default order let us pick what we want
And finally let us choose a time for pick up so that you can make the order and have it ready when we want it ready. I am so tired of eating cold, french fries and cold onion rings. I am done ordering them so you have lost multiple sales in that category of food.
Again, love food. Hate app.
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Horrible!
Wanted to start using the app to maybe save time because the line is always so long at lunch and dinner time! The app is horrible. You can't customize things the way you want, only the way they think you should have them. So often it doesn't accept my credit card. I've tried several times in the last couple of months to use the app and end up waiting in line at the drive-through or in person to order because I can't complete my order on the app.
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