Always use 3rd party apps
otherwise you’ll get even more scammed. These companies have zero way to refund your order other than driving all the way back. 3rd party services help within the app so you don’t lose more money by having to use gas money to physically refund everything. The apps should be setup to handle order issues.
I have reset which location i want my order delivered from and the app kept switching it to a location that not only screws up orders but we all get sick everytime. As i’m waiting for the order, i see the address once again changed on its own. The locations all in the same city too within 2mi so not out of range either. This is the last time I use the app or any company app for orders. It’s not worth the hassle when they inevitably screw up. Even their customer service for the company like most big companies is a joke. When jimmy started, service was better than most establishments and now they’re like any other chain where you’re lucky to find a good location. Goodbye to the app and jimmy john for a while. I’m sure they’ll give a crap in 5 years when someone can’t buy their 3rd yacht.
I have reset which location i want my order delivered from and the app kept switching it to a location that not only screws up orders but we all get sick everytime. As i’m waiting for the order, i see the address once again changed on its own. The locations all in the same city too within 2mi so not out of range either. This is the last time I use the app or any company app for orders. It’s not worth the hassle when they inevitably screw up. Even their customer service for the company like most big companies is a joke. When jimmy started, service was better than most establishments and now they’re like any other chain where you’re lucky to find a good location. Goodbye to the app and jimmy john for a while. I’m sure they’ll give a crap in 5 years when someone can’t buy their 3rd yacht.
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Not impressed anymore
Last year I was ordering JJ’s at least once a week, sometimes twice a week. But over the course of the year the quality of food slowly went down so I stopped ordering. I always loved how quick I got my food and of course I loved the food for a while until things started being missing or they threw it together like a toddler made the sandwich even during non-busy lunch rushes. So fast forward to now and I decided it sounded good and it’s been about a year since I ordered. They’ve now decided to outsource delivery to Uber Eats. Who NEVER pay attention to my directions on how to find my apartment so half the time they go to the wrong place. Nor do they read where I’ve asked it to be left at the door and then knock causing my dog to bark and me to have to jump up immediately while in a meeting. Unfortunately I have to delete the app and stop ordering from them again.
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Already deleted App
I installed the app this morning and deleted it this afternoon. I ordered through the app for our local Jimmy John’s, (Kirksville, MO.)and selected the “as soon as possible “ time. Twenty plus minutes later, when I arrived and asked about the order, they said they would try to get to it in 15 minutes or so, after they had taken care of everyone in the restaurant. The manager wasn’t particularly pleasant about it either. Meanwhile, people who came in after me are getting their sandwiches. What’s the point of the app? Forty minutes to get a sandwich? That doesn’t meet the threshold for “freaky fast” in my opinion.
I ended up canceling the order because my family was planning to meet there for lunch. Schedules didn’t allow for an indefinite wait. We ate at McDonald’s. I would have far preferred Jimmy John’s, but after this experience it’s off our menu. Unless we’re in a different town, maybe. Anyway, I hope you have better luck than I did.
I ended up canceling the order because my family was planning to meet there for lunch. Schedules didn’t allow for an indefinite wait. We ate at McDonald’s. I would have far preferred Jimmy John’s, but after this experience it’s off our menu. Unless we’re in a different town, maybe. Anyway, I hope you have better luck than I did.
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