Leave a Review Zen Planner Staff App
ZP
Zen planner has many great qualities. I actually like it way more than systems like MindBody and Wodify. They have many options to build memberships and make things way easier than other systems we’ve used for our facility. I would highly recommend them over most operating systems.
Two flaws that need attention and the reason my rating is lower.
The application is updated too often or the updates are often flawed for long periods of time.
For example:
The kiosk in our app to sell items hasn’t worked for months now. We’ve deleted it and re-download and tried different accounts. I’ve had to change back to a paper system...
This, my personal rage creator....
Password changes: How am I supposed to RESET my password every 3 seconds (I think it’s 3 months or so) if I never get the password reset email?! This “feature” to keep my account safe as a coach, is more of a hinderance than it is keeping my information safe. I currently have to call my boss and ask for his login because I can’t get my password changed AGAIN. Password changes... make them YEARLY and get the email fixed so we can actually do it! 💆🏼♂️Show lessandy_tong1
Terrible
If it wasn’t so difficult to change billing companies I wouldn’t deal with this
The app crashed literally 3-4x a week
Cause all sorts of issues with class bookingSTEVE STB
Changed password, app doesn’t let me login.
So this app just quit on me. Changed my password and now it won’t recognize the new or old one. Tried to reset it through forgot password and it won’t even send me the code.
To be fair it did it’s job when it was running but it’s useless now that I can’t get in it.Jethro10
Crashes more times than it actually works
Seems like the app is always down and won’t connect to the server. Happens all the time but it doesn’t feel like the devs have done anything to fix the actual problemhahwjwbsbs
Waste of time
I got this to streamline my business. Terrible. Spent so much time trying to get the app to work.Wettfoot
Frustration since day 1
I’ve been with ZP for over 2 years. First, let me say that this could be the perfect solution but they keep coming up short on functionality and support.
I was lied to about being grandfathered in to my pricing (it keeps going up). When my prices first starting going up they told me the person. Who said that was no ok get with the company.
Also, the staff app works very poorly on the iPad. (It does work better on iPhone)
They recently made updates the cause it to not work at all on my 2nd gen iPad, with no warning.
The support is pretty lousy, with constant mistakes by people or system “glitches” but I’ve yet hear hear one bit of ownership of said mistakes. It’s like pulling teeth to get a straight answer.
I’m so deeply invested in their system at this point that it would be extremely time consuming to switch to another service. However, I wish I would’ve initially gone with another service. The time may come that I have to bite the bullet and just migrate all of my students to another service.
Don’t walk... run away from zen planner. It’s definitely NOT zen.Show lessalhen76
App is only good for class reservations
Purchases are often unpaid, it’s not clear to clients that payment has not been made.
No retail available for purchase via the app (just memberships).
And overall, ZenPlanner requires a new password too frequently.
Silver lining: customer service is goodcjkerns
Recent update won’t allow me to access app
I did the recent update and now it will not allow me to access the application. Please consider beta testing on a small group before releasing. There’s no way for us to use this application at this point until you fix this issue.We have to enter people manually.Zp user
Philm87
Solid app for use on the gym floor. Love being able to deal with member issues on the fly.philm87
Never the same thing twice - VERY Buggy
Can't check people in, because their not on the eligible list:
1) Open the staff app.
2) Look at a class.
3) Scroll through the students who are eligible to be in that class.
4) Go to a different class on a different day.
5) Different students are eligible to attend that class (even though all students can attend every class).
6) Go back to the first class you looked at - now, only a subset of the students you first saw are now eligible.
7) Force close the app.
8) Go back to the first class again - all the students are eligible again.
So buggy.Show lessJyunte
Developer Response
Hi there, Thanks for sharing your feedback on the Staff App. Our Support Team would be happy to work with you to improve your Staff App experience. Feel free to reach out to us at 866-541-3570 and/or help@zenplanner.com. Thanks!
