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Needs Some Fine Tuning
The service option is great. It just needs some efficiency tweaking with the delivery/drop off but otherwise it’s great. They actually forgot one of the two tests I ordered and it was hard to get a hold of someone to ask about it. If it weren’t for my friend in another city flagging down one of their drivers in her neighborhood, I would have never gotten through to someone.
The app itself is a lil sensitive. It always brings me to the Apple App Store when I try to click on the results section. It could also be a lil more organized for storing and tracking results/orders of multiples in your household under the same email address (i.e. Kids). It could also have more instruction on how to order tests for minors who don’t have forms of ID to upload.
It also needs to be clear on what is “clickable” and what isn’t. It just needs some fine tuning and tweaking but otherwise is functional.Show lessConveniently hungry
Horrible Experience
I ordered 3 tests 2 days in advance. They only delivered 2. It took me 24 hours to get in touch with the “front desk” to receive my last kit. Apparently my profile merged with my daughters. They asked me to use a different e-mail and phone number. She’s a minor. I don’t have a different phone number. So they figured it out. Finally sent me a kit.
Next, it took them several more hours to arrange a pickup for my test. When the results came in, I got them for myself and my son (also a minor… same number and e-mail). No results for my daughter. The driver took my son and daughter’s test together (before I even received my kit). So I’m still waiting… this is day 3. Actually day 5 since I first paid for the kit
THE ONE GOOD THING- All of the Physician Assistants that I spoke to were very nice.Show lessShoppinLexi
No response. Very disorganized
I went to get a 24 hour PCR. They didn’t have my appointment even though I showed them the confirmation. They registered me anyway and I received the confirmation of having checked in. After they took my swab sample, they asked me to confirm my name and date of birth for the same, and I was told I would receive my results in 24-36 hours. I was about to leave but I received a text message saying my appointment was scheduled for 2 hours later. I went back to the desk and asked the person who registered me if there would be a problem and she told me to ignore the message. It’s been over 73 hours and I haven’t received my results. More importantly, I have called and texted through their support 24/7 system and have gotten ZERO responses.Show lesscmaldini85