Travelling back to Canada
They were super responsive, kind and quick. Would def recommend !
Needs Some Fine Tuning
The service option is great. It just needs some efficiency tweaking with the delivery/drop off but otherwise it’s great. They actually forgot one of the two tests I ordered and it was hard to get a hold of someone to ask about it. If it weren’t for my friend in another city flagging down one of their drivers in her neighborhood, I would have never gotten through to someone.
The app itself is a lil sensitive. It always brings me to the Apple App Store when I try to click on the results section. It could also be a lil more organized for storing and tracking results/orders of multiples in your household under the same email address (i.e. Kids). It could also have more instruction on how to order tests for minors who don’t have forms of ID to upload.
It also needs to be clear on what is “clickable” and what isn’t. It just needs some fine tuning and tweaking but otherwise is functional.
The app itself is a lil sensitive. It always brings me to the Apple App Store when I try to click on the results section. It could also be a lil more organized for storing and tracking results/orders of multiples in your household under the same email address (i.e. Kids). It could also have more instruction on how to order tests for minors who don’t have forms of ID to upload.
It also needs to be clear on what is “clickable” and what isn’t. It just needs some fine tuning and tweaking but otherwise is functional.
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Horrible Experience
I ordered 3 tests 2 days in advance. They only delivered 2. It took me 24 hours to get in touch with the “front desk” to receive my last kit. Apparently my profile merged with my daughters. They asked me to use a different e-mail and phone number. She’s a minor. I don’t have a different phone number. So they figured it out. Finally sent me a kit.
Next, it took them several more hours to arrange a pickup for my test. When the results came in, I got them for myself and my son (also a minor… same number and e-mail). No results for my daughter. The driver took my son and daughter’s test together (before I even received my kit). So I’m still waiting… this is day 3. Actually day 5 since I first paid for the kit
THE ONE GOOD THING- All of the Physician Assistants that I spoke to were very nice.
Next, it took them several more hours to arrange a pickup for my test. When the results came in, I got them for myself and my son (also a minor… same number and e-mail). No results for my daughter. The driver took my son and daughter’s test together (before I even received my kit). So I’m still waiting… this is day 3. Actually day 5 since I first paid for the kit
THE ONE GOOD THING- All of the Physician Assistants that I spoke to were very nice.
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