Favorite locations won’t show up
I have convenient locations that I frequently visit saved as favorites. Each time I go to the favorites, it says it No Favorites saved. After I locate the locations manually & select it on the map, it shows a heart next to the location to indicate it’s one of my saved favorite locations. What’s the point in saving favorite locations if they’re never showing under the Favorite tab?? Also, this app does not offer the option to order condiments like dipping sauces other than as an add-on under chicken strips only. You already have to pay for them, so there should be a separate section to choose what you want.
**UPDATE: It's October 2024 & this still has not been addressed by the developers or updated in the app. I see these same complaints throughout the reviews. Developers, are you not interested in the feedback from customers & their concerns.
**UPDATE: It's October 2024 & this still has not been addressed by the developers or updated in the app. I see these same complaints throughout the reviews. Developers, are you not interested in the feedback from customers & their concerns.
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Great but needs some improvements
What could be better:
1.Ability to mark items as favorite instead of whole order. I have several people we order for but they are not always here in the same group of people so I have to re-modify the items every time. I wish I could create each person’s favorite and then add the favorites to a new order.
2. I have paid extra for honey bbq sauce three times and it was not in the bag. As well as ketchup packets, napkins, and twice no straws. I wish the employees did a better job at double checking the delivery orders. The delivery drivers should do better as well.
3. The app allows you to name individual items on the order, but then nothing is done with this. When ordering delivery from Wendy’s when you add names they put each person’s orders in separate bags, seal the bags close (staple) and put the name on the outside of the bag.
4. Should be able to add tip after the delivery is complete instead of before. This way if no straws, ketchup, etc I can reduce the tip or leave a note with the tip.
1.Ability to mark items as favorite instead of whole order. I have several people we order for but they are not always here in the same group of people so I have to re-modify the items every time. I wish I could create each person’s favorite and then add the favorites to a new order.
2. I have paid extra for honey bbq sauce three times and it was not in the bag. As well as ketchup packets, napkins, and twice no straws. I wish the employees did a better job at double checking the delivery orders. The delivery drivers should do better as well.
3. The app allows you to name individual items on the order, but then nothing is done with this. When ordering delivery from Wendy’s when you add names they put each person’s orders in separate bags, seal the bags close (staple) and put the name on the outside of the bag.
4. Should be able to add tip after the delivery is complete instead of before. This way if no straws, ketchup, etc I can reduce the tip or leave a note with the tip.
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My favorite feed box
For the last few years Ive been located im my home town in central Texas, which is right by neighborhood whataburger. So close I can walk, and I occasionally do. I used to consider it a rare treat (compared to mcD's, jack tha box, etc) but as the economy shifts, and even cheapo fast food restaurants have downsized and jacked up prices extraordinarily high (my area supposedly highest inflation rate in country during 2023), Whataburger is only place in town that has resisted doing either one. And that alone gives me additional trust in them. Its true I eat bad, but I figure, it could be worst. And with whataburger, despite it being pricier than the cheapest of the cheap traditional places, due to them declining in quality, I would state that Whataburger is now considerably more "worth it" than any other burger place nearby. By my standards at least, their food is fantastic. I honestly go there almost everyday, and know all the folks who work there by now. Its def got a kind of old school kick to it, but being in my 30s ive come to find some appreciation for it. The app works great too, and most dummys in my small town haven't figured out the advantages of using app (lesser wait time, and one of the better rewards programs compared to other fast food apps). Im a little confused why some think its appropriate to give bad rating on app when their reason is a grievance with their local restaurant. People are funny.
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Great app, but need some improvements
The customization is great, the layout and pictures are just right. However, it would be nice to be able to order a single item instead of having to go with a meal with everything. Sometimes I just want a burger without fries and a drink. The way this is laid out. It makes me feel like they are just trying to make the cash grab to get the little extra money they get from the fries in the drink when I actuality, it makes me want to close the app and open up my Wendys app and order something from there because they will let me order just the sandwich without forcing me to get the stuff that I don’t want. Don’t get me wrong I would rather have Whataburger, but if it means spending more than I want to every single time that I’m going to have to pass.
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Functional but not too rewarding
The app works well to help you order food, find your restaurant, etc., however the orders I’ve made are never made by when I get there, even though I have the option to set a time for pickup. The order doesn’t start to be made until you arrive, which is fair, but not clear. You gain a reward every 5 visits which is a fair amount, but few are the rewards you would choose as some are underwhelming, such as a small shake, jr Whataburger, or cinnamon bun rather than a medium shake, a regular Whataburger, or a brownie. I never heard anyone order a cinnamon bun nor a breakfast taquito either, so why make them rewards? And lastly, they have a page dedicated to offers, which is almost always empty, and sad. But, it works, and it’s reliable with what it does. Remember to check your food before you leave
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Love the app…BUT
I love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize
Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.
Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.
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Convenient, delicious and contactless: Whataburger mobile app exceeded my expectations
I recently tried the Whataburger mobile app and was extremely impressed. The app was easy to use and the ordering process was seamless. I was able to customize my Whataburger Jr. to my liking and it was ready for pickup at the exact time promised. The food was hot and delicious, just like in-store. I also appreciated the contactless payment option. I highly recommend the Whataburger mobile app for anyone looking for a convenient and delicious fast food experience.
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The pickup time means nothing
More than half the app doesn’t even matter. If you’re ordering ahead to have your food ready sooner, skip the app because you won’t get food any faster than if you ordered once you get to the restaurant. The restaurants don’t care and will start making your order once you check in, relegating the function of the app to just paying. It’s faster to order talking with someone at the restaurant than through the interface of the app, so that can’t be considered a reason to use the app. Really, only paying and the rewards program are the only real use. Most people already know this.
Why do you think that there are so few curbside pickup spaces? The restaurant doesn’t want you to use this feature. Compare the number of curbside spaces for Whataburger and a Chick(en) filA restaurant. They have more curbside spaces at a ratio of more than 3:1 and they put out orders faster. Just scan the app for rewards and pay with some other means. Even popular drive-in restaurants that have an app make your food so it’s ready at the expected time. And curbside is the main focus of that place!
Rewards are the only thing for which this app is truly useful.
Why do you think that there are so few curbside pickup spaces? The restaurant doesn’t want you to use this feature. Compare the number of curbside spaces for Whataburger and a Chick(en) filA restaurant. They have more curbside spaces at a ratio of more than 3:1 and they put out orders faster. Just scan the app for rewards and pay with some other means. Even popular drive-in restaurants that have an app make your food so it’s ready at the expected time. And curbside is the main focus of that place!
Rewards are the only thing for which this app is truly useful.
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Constant swirling load screen
I swear if one bit of data between this app and the server doesn’t make it the app just tossed up a waiting swirl and it will stay there until either 1) you close the app, or 2) the heat death of the universe(ok, so the longest I’ve waited so far has been a few instances of 10 minutes and one for 15, but still, ridiculous). This happens with an alarming amount of regularity. It typically takes 8-9 attempts to complete an order that is simply loading my saved favorites and submitting that(if I tried to actually build an order it would be more like 20 attempts, and if I’m ordering anything odd the kid’s menu that seems to just be a black hole, I’ve never gotten those menus to load).
Hopefully they can program in some sort of behavior where if there’s a hiccup in the data the app just tries again like every single other app on history would do, but in the meantime I’ll just keep getting too frustrated with this one half the time and ordering from somewhere else.
Hopefully they can program in some sort of behavior where if there’s a hiccup in the data the app just tries again like every single other app on history would do, but in the meantime I’ll just keep getting too frustrated with this one half the time and ordering from somewhere else.
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Garbage (USE THIRD PARTY DELIVERY SERVICE!!!)
I’ve had 3 Whataburger app crashes in total, 2 in the last 2 days as I’m going through payment processing for delivery. When you call your local Whataburger explain this too them they simply say they can’t do anything about it, it’s an application issue too call customer service. They’re no help either even if you explain the situation they can not force an order through on their end either and tell you to wait for a refund for a delivery order that never went through too their system but obviously charged my card and will take 6 days too come back on my card. My question is if customer service and local stores know this is a problem why do they not fix the app, shut it down all together, or comp ppls food who can prove in store their app frauded them.
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