App if buggy, operations behind others.
First off, this app is wonky. It seems to have an issue at certain times of the day such as when the drive through closes for orders. Other times for no apparent reason it will say 24 hour a day stores are closed.
With that said, the biggest problem with the app is operations. Every other fast food restaurant has got this dialed in by now. Now Whataburger, they clear out the drive thru then the dine in customers. THEN if lucky the mobile orders. You could end up waiting an hour + for food.
In short time to retire this concept. Whataburger isn’t ready.
With that said, the biggest problem with the app is operations. Every other fast food restaurant has got this dialed in by now. Now Whataburger, they clear out the drive thru then the dine in customers. THEN if lucky the mobile orders. You could end up waiting an hour + for food.
In short time to retire this concept. Whataburger isn’t ready.
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It depends..,
If your goal is to earn a free reward then this is a good app. If your perception is that it will improve your order accuracy, time or effort, this app is not worth your time. I have experimented with multiple scenarios to seek fastest service. It truly is better to do drive through, followed by the counter, followed by online. I had this hierarchy confirmed by a manager. Even ordered on the highway to pick up 20 mins before we would get there. Sat in the waiting area watching people start their order after we arrived....still got it much later. Currently sitting here watching the same thing again, de ja vu. Promised time is 6:35-6:39, currently 7:05, no order yet, counter folks come and go. This is not unique to any specific whataburger location. Yea Rewards! Booooooo on the rest.
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Owned by greed
I have had first hand work experience with Whataburger and i can so clearly say that Whataburger does both always pay all of their employees minimum wage with managers that HAD been only earning $12/hr for managing a location back when minimum was below $8.50. They also consistently provide price bumps to their products based upon a numerical yearly climb rate, unrelated to ingredients or resources climbing in price i observed and kept track to conclude they raise on a four year basis. AND, worst of all, they intentionally provide their customers with the cheapest quality of ingredients(vegetables, meats) which specifically means that all their burgers are just LOADED with fat because, YEP, they intentionally buy the cheapest beef which means the most amount of fat. Whataburger is fully supporting obesity in america, they support classism and they are simply put greedy, self centered jerks who couldnt care less about any one of you. They just want your money.
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Needs some improvements
Two issues with the app.
1. Need to establish a way to provide accurate pickup times. My order was supposed to be ready at 5:18 and it didn’t come out until 5:34. They didn’t know it was going to take longer than 12 mins for my order?
2. Need to change the options for sandwiches that have two types of cheese. For example, the Sweet and Spicy Bacon Burger comes with American and Monterey Jack. There is an option for no cheese, but not an option for no American Cheese or No Monterey Jack. So if you select no cheese and add Monterey Jack cheese they charge you $0.55 for cheese it usually comes with but didn’t have an option to say no American Cheese.
1. Need to establish a way to provide accurate pickup times. My order was supposed to be ready at 5:18 and it didn’t come out until 5:34. They didn’t know it was going to take longer than 12 mins for my order?
2. Need to change the options for sandwiches that have two types of cheese. For example, the Sweet and Spicy Bacon Burger comes with American and Monterey Jack. There is an option for no cheese, but not an option for no American Cheese or No Monterey Jack. So if you select no cheese and add Monterey Jack cheese they charge you $0.55 for cheese it usually comes with but didn’t have an option to say no American Cheese.
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Great app but needs improvements.
I’ve had this app forever. And I always seem to have an issue with the actual customization of my meal and condiment requests. It would been amazing if the app included the ability to add jelly and jam. There also isn’t a selection to request salt and pepper packets. And when I order the orange juice, even though I do select a cup of ice, I never get the ice. 😭 I ALWAYS have to go back around the restaurant or call them to get these things added. Lastly, when I select the option to cut the burger in half, it’s always wrapped in the same wrapper. I’ve been told 1001 times that the employees should know to wrap each half separately but it rarely happens. The whole point of cutting it in half is so that you can either share the half with someone else in the car or elsewhere….anywhere except the restaurant…which is why the food is ordered to go in the first place. So, adding a selection to have the burger wrapped separately would be great. —lastly, it would be awesome if you guys added a reward for cash off of your Whataburger store. Like…whatacash or something? Maybe just do spurts of limited times to earn whatacash —🤔🤔okay I’m done. Byeeee!! 💕
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Could use some improvement
If you have a gift card on your app that is less then the amount due, you don’t be able to use it. I’ve had $0.58 sitting there for over a year and staff are unable to apply it to my order.
Also if you order a single taquito, it automatically says (No Cheese). It gives you an option to add cheese at a additional charge but the cook never sees it so you don’t check your order right there you leave with them pocketing that extra charge.
Even tho you are ordering in advance, my order is never ready at my quoted time. They don’t make it till you arrive in most cases.
Also if you order a single taquito, it automatically says (No Cheese). It gives you an option to add cheese at a additional charge but the cook never sees it so you don’t check your order right there you leave with them pocketing that extra charge.
Even tho you are ordering in advance, my order is never ready at my quoted time. They don’t make it till you arrive in most cases.
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Ok App, terrible corporate service
If you order through the app and the store messes up your order, they cannot refund you. It has to go through corporate. So when you call the listed numbers some poor customer service rep will take your info and tell you refunds must come from management. I’ve called five times, and never once have I gotten a call back or a refund. The local Whataburger can’t do refunds for online orders. I will avoid using the app now, and unfortunately I’ll have to do a chargeback for $25 because Whataburger Corporate apparently doesn’t actually care about customers.
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Don’t use this app
I ordered online. I got to the store before I was supposed to pick it up and decided the line was going to take too long. (It was about 1030 and I still had 1 1/2-2 hours of driving to get home) I called the store and attempted to cancel my order. They told me I’m there was nothing they could do, and I would have to wait in the line if I wanted my food. I couldn’t get a refund because the app is run by a third party company and they claimed they can’t refund it from there. So now I’m screwed out of 14$, I’m not going to be home till like 1230 now and I didn’t even get to eat. This is unacceptable, there is no reason I shouldn’t be able to cancel my order through the app. There is no reason I should not be able to call the restaurant and tell them to cancel the order and get e refund. This is totally unfair and kind of shady.
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Not worth it
This app itself is fine but ordering through the app does more harm than good. Whata is the only place I’ve been to where they begin making the order when they receive it. And even then it isn’t a guarantee that’s it’s ready in the time the app gives you. I’ve waited upwards of 30 minutes and somehow my food was room temp. And if you put it down for pickup through drive thru and it’s even remotely busy, prepare for your food to be ice cold. They also need to add an option for you to cancel your order, I placed an order about two weeks ago and when I got there the place was so packed I left, called the customer service number for a refund (in which they took all of my info), and have never heard from them again. Don’t waste even more of your time (since they’re abysmally slow anyway) and just order when you get there.
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Right out of the gate problems
When setting up the app, it would try and get me to select settings after I already selected them: for example, I set my location to only on while I’m using the app and the literal next screen was another one asking me if I wanted to keep that setting or change it to always on. Next, I entered my address, the app told me that it didn’t exist and corrected it to the exact same address that I entered. Finally after all of this, setting up an account, building an order, setting it for delivery, and submitting a payment, it tells me that I cannot get it delivered. 0/5 doesn’t cut it. This is just a flat 0 app and I suggest you find a new team for your digital media department because this has me not wanting to go to whata, ever.
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