Best Customer Service Rep helped me out!
Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed.
A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him
A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him
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Response from developer
We appreciate the kind words! We look forward to serving you again!
Disappointing
I'm giving it a low rating because the app was practically useless for me. All I wanted was to be able to view the menu and nutrition information, but it is such a headache to do that, it makes the app useless. I may as well just google it since I pretty much can't look at the menu unless I'm making an order and then I have to find a Whataburger that accepts online ordering (none near me do) and then rather than showing me the menu, it automatically took me to a meal that I didn't even want and it wouldn't let me go back to view the menu until I had added the meal to my order (I tried four times). Then and only then would it let me look over the menu, but by that time I was already so irritated that it didn't matter to me anymore. Fix that and the app will be worth something to me - until then, it's pretty useless for me.
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Response from developer
We value your feedback, and we're sorry to hear about your dissatisfaction with our app. We understand your frustration, when at the homepage of the app there is a menu icon to help find the menu faster. If this icon is not at your homepage choose Edit>Arrange Dashboard> them move Menu from "Inactive" to "Active". If you have further issues please email resolution@wbhq.com regarding this issue.
Love the burgers,hate the app
Whataburger is literally across the street. I signed up on my first visit. The following weekend, I fed a hungry family of 6, ($52) and then returned a third time when I was late coming home from work the following week. While waiting for my food, I pulled up the app and found that only my first visit was credited to my account.
When I picked up the food I had ordered, the scanner wouldn’t read so I was asked to read my account number, which was manually entered. I checked when I got home and still had only one visit. I waited 2 days in case it was just a delay. Still only one visit. I sent an email to their app team. They will gladly credit 1 visit to my account, but I’m missing 2 visits.
I’ll try to collect 5 visits to claim a reward and then delete the app from my phone. I don’t want to expect something and get nothing.
When I picked up the food I had ordered, the scanner wouldn’t read so I was asked to read my account number, which was manually entered. I checked when I got home and still had only one visit. I waited 2 days in case it was just a delay. Still only one visit. I sent an email to their app team. They will gladly credit 1 visit to my account, but I’m missing 2 visits.
I’ll try to collect 5 visits to claim a reward and then delete the app from my phone. I don’t want to expect something and get nothing.
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No help if you contact them
While traveling long distance for work I like to stop at Whataburger because DUH the food is great but after recently redeeming a reward for the first time, I realized one of my rewards had already expired. I emailed them asking if they could honor it as a one-time exception and that moving forward I would make sure to use my rewards sooner. It was an honest mistake because up until that moment, I was unaware that they expired. Their response more than a week later pretty much was "sorry, check your notifications next time." I was truly shocked by the lack of understanding considering I eat at Whataburger about once a week and I sometimes forget to scan the app to build towards my rewards. Never using the app or using my work expensed meals on Whataburger again if that's how they're going to be about something that any other business would have gladly honored as a one-time exception.
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