Needs work
When I’m ordering food on an app, I want to know the price of the food. That is primary. This app doesn’t show me the price of what I want to order, even though it gives me the price of everything that can add to it. My first chance to see the price is after I’ve selected something, made any changes and I’m ready to put it in my cart. Then, and only then, is the price shown on the add button.
I won’t even get to the parts about not preparing until you show up or being unable to pick up without going inside. If I don’t know what something costs up front, then I’m not ordering - period.
Love Whataburger; but the app needs lots of work. Someone isn’t thinking this through before coding.
I won’t even get to the parts about not preparing until you show up or being unable to pick up without going inside. If I don’t know what something costs up front, then I’m not ordering - period.
Love Whataburger; but the app needs lots of work. Someone isn’t thinking this through before coding.
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Nobody in the stores knows how this works
I have been to at least 3 different stores using the app to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of this app if my food isn’t ready when the app says it will be and makes getting my food even more difficult than it was before I started using it.
I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it.
I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it.
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Response from developer
Thank you for taking the time to provide feedback regarding you online ordering experiences. Please feel free to reach out to us through the Contact Customer Care feature in the app the next time this happens to you so we can escalate the issue to Operations to improve customer service at the restaurants. We thank you for patronage!
App is excellent!
The mobile ordering is so easy and fast, I love it. I would recommend submitting your order if you’re 5 minutes away. The reason being because if you’re not there in 5 minutes, they have to remake your order which could explain why some people may have had to wait longer. But the options of ordering are amazing and easy to add/remove anything you want or don’t. It has so many options such as making the meal an entree. Also it automatically counts your visit for your rewards. I had four then placed my order and it instantly added to five! And people, you can skip the line!! You don’t have to wait in the same line!
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Decent App, Still Needs Lots of Work
This app works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards.
The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside.
Also, if you have a craving for Whataburger twice in a day, don’t even think about trying to use the app. It shames you by asking if you’re sure you want to process another payment through the app and then doesn’t let you advance through the checkout process.
Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in?
All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully Whataburger will eventually get it right.
The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside.
Also, if you have a craving for Whataburger twice in a day, don’t even think about trying to use the app. It shames you by asking if you’re sure you want to process another payment through the app and then doesn’t let you advance through the checkout process.
Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in?
All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully Whataburger will eventually get it right.
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Response from developer
Thank you, Frankie, for taking the time to provide your valuable feedback regarding our mobile app rewards program. We have forwarded your comments to our Mobile Development Team for consideration on future releases and to Operations to ensure proper training is taking place for you and other loyal customers. We appreciate you!
Love the app but could be better
The app overall is great. Love the mapping feature and its ability to remember previous orders. The only issue I have is that if you load money thru gift card or just into the app at all you do not have the ability to use it all. If you don’t spend the exact amount you always will have cash there you cannot use. Really wish it would allow you to use the remainder of the amount and then use a different form of payment to cover the rest of the bill. I have like four dollars I just will never be able to spend.
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Good app needs more features
Don’t get me wrong the app is wonderful I love all the customizable options down to getting my burger cut in half.
However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and this app would blow all other food app ordering away because as it stands you have to open the app place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order.
Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store.
However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and this app would blow all other food app ordering away because as it stands you have to open the app place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order.
Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store.
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Scanning Barcode
There’s a glitch with the app so they can’t scan the barcode. After the first time it happened I was told to reload the app. I went home and reloaded it and the scanner was ready for the barcode. Since the barcode isn’t on the receipt, I could do nothing about it. At my second visit, it wasn’t able to scan and I was told to reload it again. I said I’ve already tried that and the employee said yeah there’s a glitch with the app. Why keep telling customers to reload it then??? It would be really nice if this feature would work so we could actually get free food after 5 visits. Schlotzsky’s lets you scan the barcode yourself because they actually provide the barcode on the receipt.
I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless.
Hopefully it’ll keep track of the 5 visits for free food???
I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless.
Hopefully it’ll keep track of the 5 visits for free food???
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Response from developer
We appreciate your feedback and are sorry to hear about your dissatisfaction with our app. We would be happy to assist you. Please email us with at resolution@wbhq.com with more details and your account email so we can resolve the issue for you. We look forward to hearing from you and serving you soon!
Ole fashioned Customer Service
In these times you do not find good C-S-R but here at Whataburger you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person.
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Mobile Ordering
Let me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering.
When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food.
Really hoping this gets fixed, I’ll be waiting for that before I use it again.
When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food.
Really hoping this gets fixed, I’ll be waiting for that before I use it again.
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Response from developer
We heard you. The Whataburger Mobile App team has updated online ordering since this review was published. The "Start Cooking" option is no longer a part of that ordering process. Just select the time you want to pick up your order, it's that simple. We appreciate feedback we receive like this from our loyal customers and are constantly looking to improve the online ordering experience. We look forward to serving you again soon.
Where is the menu?
This app is great unless all you want to do is look at the menu. My location does not offer online ordering yet, so I will be deleting this app until they do. I downloaded it primarily to have quick access to the menu so I can decide what my family’s order will be before going to the drive through, but unless I actually start an order, the menu is not available. Since my location doesn’t have online ordering, I cannot start an order to look at the menu. Therefore, I have no need of this app. I will just continue to use google to look at the menu online. I have the fast food app for each local drive through and this is the only one that has this problem. I usually go to my food app folder when trying to decide where we will go. This app is no longer in that folder.
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