So many questions
Ok so it’s pretty common knowledge that smoothie king isn’t really “healthy” just a little treat that has SOME health benefits if you drink and absurd amount of it and get diabetes. If this is the case, why are we sorting the menu by “health benefits”? Please be for real. It just makes the menu super annoying to navigate. Also the app crashes all the time while I was checking out. Cherry on top is if there is no sound coming from this god forsaken app, why does it pause my music when I open the app? I originally had it at 2 stars but after writing this I’m just gonna bump it down one more. I only used it because the people working there would pretend my order item didn't exist until I showed it to them on the app (peanut power plus) but at this point I’m kinda done with their business all together.
Show less
Absolutely annoying UX
I love Smoothie King, but I hate using their app. I’ve been a long time user of the app and continuously hope for improvement, but it seems to get worse with each update.
The app has always been difficult to navigate and now my main frustration is the search tool isn’t available. Now, I have to peruse each section to find the smoothie I want. Maybe I’m not looking in the right place, but if there is a search function, it definitely does not stand out.
My secondary frustration is the difficulty I have whenever I have to login, reset my password, or verify my email - essentially any account maintenance function. There are numerous chains that allow you to remain in-app to reset these items and also offer the ability to reset via text instead of email. Smoothie King’s emails also often have a delay, leaving you to wait longer than necessary to handle these items.
The app has always been difficult to navigate and now my main frustration is the search tool isn’t available. Now, I have to peruse each section to find the smoothie I want. Maybe I’m not looking in the right place, but if there is a search function, it definitely does not stand out.
My secondary frustration is the difficulty I have whenever I have to login, reset my password, or verify my email - essentially any account maintenance function. There are numerous chains that allow you to remain in-app to reset these items and also offer the ability to reset via text instead of email. Smoothie King’s emails also often have a delay, leaving you to wait longer than necessary to handle these items.
Show less
New App Upgrade is Horrible!
I have had so many issues with the new app that it’s so irritating, and I’ve lost a lot of money on my visits over it. I go to Smoothie King every single day and spend at least $25 and I am unable to order my usual smoothie that I get, it says unavailable on the app and then it’s available in the store so I can’t order ahead. I also am unable to load my rewards from before. I also lost all my rewards when they updated it, and then it says these rewards are only available in certain times and that hasn’t been the case if I order at the window. There’s just been so many problems with it, and now I keep having to order at the window and lose rewards. It’s typically wouldn’t matter and I’m not a cheap person but when you go every day somewhere and spend thousands of dollars I would expect at least to get a little bit out of it. I’m VERY disappointed, I’m not sure how much longer I’ll be a customer.
Show less