So many questions
Ok so it’s pretty common knowledge that smoothie king isn’t really “healthy” just a little treat that has SOME health benefits if you drink and absurd amount of it and get diabetes. If this is the case, why are we sorting the menu by “health benefits”? Please be for real. It just makes the menu super annoying to navigate. Also the app crashes all the time while I was checking out. Cherry on top is if there is no sound coming from this god forsaken app, why does it pause my music when I open the app? I originally had it at 2 stars but after writing this I’m just gonna bump it down one more. I only used it because the people working there would pretend my order item didn't exist until I showed it to them on the app (peanut power plus) but at this point I’m kinda done with their business all together.
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Absolutely annoying UX
I love Smoothie King, but I hate using their app. I’ve been a long time user of the app and continuously hope for improvement, but it seems to get worse with each update.
The app has always been difficult to navigate and now my main frustration is the search tool isn’t available. Now, I have to peruse each section to find the smoothie I want. Maybe I’m not looking in the right place, but if there is a search function, it definitely does not stand out.
My secondary frustration is the difficulty I have whenever I have to login, reset my password, or verify my email - essentially any account maintenance function. There are numerous chains that allow you to remain in-app to reset these items and also offer the ability to reset via text instead of email. Smoothie King’s emails also often have a delay, leaving you to wait longer than necessary to handle these items.
The app has always been difficult to navigate and now my main frustration is the search tool isn’t available. Now, I have to peruse each section to find the smoothie I want. Maybe I’m not looking in the right place, but if there is a search function, it definitely does not stand out.
My secondary frustration is the difficulty I have whenever I have to login, reset my password, or verify my email - essentially any account maintenance function. There are numerous chains that allow you to remain in-app to reset these items and also offer the ability to reset via text instead of email. Smoothie King’s emails also often have a delay, leaving you to wait longer than necessary to handle these items.
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New App Upgrade is Horrible!
I have had so many issues with the new app that it’s so irritating, and I’ve lost a lot of money on my visits over it. I go to Smoothie King every single day and spend at least $25 and I am unable to order my usual smoothie that I get, it says unavailable on the app and then it’s available in the store so I can’t order ahead. I also am unable to load my rewards from before. I also lost all my rewards when they updated it, and then it says these rewards are only available in certain times and that hasn’t been the case if I order at the window. There’s just been so many problems with it, and now I keep having to order at the window and lose rewards. It’s typically wouldn’t matter and I’m not a cheap person but when you go every day somewhere and spend thousands of dollars I would expect at least to get a little bit out of it. I’m VERY disappointed, I’m not sure how much longer I’ll be a customer.
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New app design makes it actively difficult to buy smoothies.
When this app updated to its new design, it did not carry over any of my information, even after logging back in. I lost my rewards, gift card, and “recently ordered” option. I order the same thing on the same day every week which used to be incredibly simple and only required hitting a couple buttons. Now, I have to scroll through ad after ad for their newest smoothies that I do not want to find the only thing on the menu that I care about. Then, since the app no longer saves my information, I have to re-type in payment info every time. Because I have an older phone, the screen sizing is wrong and there are some buttons within the app that I can’t even click. I used to frequently order from my local smoothie king, as it was one of the only things I could muster the appetite to eat in the morning, but now I have not ordered from smoothie king in about a month because every time I try, I get frustrated and run out of time before I have to leave for work. The only reason I can think that the app changed was to make us sift through more menu options in hopes that we will spend more money, but it had the complete opposite effect for me.
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Worst client experience for relaunch of app
Poorly tested app, preventing customers access back into app. Must delete old app and lose your existing pw for starters. Cannot use pw recovery on site, app never sends new link and no it’s not in your trash or junk bucket. Could not use my existing email to create a new acct b/c it was already used. Spent 3 weeks deleting app and reinstalling trying to try to get back in. Time is money for me and standing in line isn’t an option so SK lost sales. Developers provide no instructions to work around their poorly tested launch. Finally today (6th install) it would allow me to use my email to create an account. Thank goodness these fools didn’t lose my acquired points etc like I was expecting for going through the new acc setup. However the $3 coupon that was presented to me today didn’t work. Hey SK, find a better developer.
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Works well, though mild bugs
Always works and easy to use, though it would be more convenient if you could look at and toggle rewards while ordering and not just at the main home screen. When looking at rewards, you have to wait for the animation to stop in order to browse rewards. When customizing, you someone's have to collapse/expand the sub-menu in order to make a selection. Past Orders only shows one or two instead of the last several, and not always the most recent orders.
All that being said, I use it at least 1x/week with ease, now that I know how it behaves with all of the above...
All that being said, I use it at least 1x/week with ease, now that I know how it behaves with all of the above...
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Can only order one….
I find the app overall convenient, as long as I’m only ordering for myself. Unfortunately, I have two daughters who also love smoothies, and one of them loves the smoothie I order. The app does not allow me to order more than 1 of any type of smoothie. For example, I enter a 32 oz smoothie for myself and add to cart. I go back to add another of the same type of smoothie in another size and I’m only given the option to update my original order for that type of smoothie. I can’t order an additional one. So my 32 becomes a 20. I can only order multiples of exactly the same thing. My 10 year old doesn’t need a 32 oz Hulk Smoothie. 🤷🏼♀️ Would love to see this corrected so that I don’t have to do multiple orders. At the moment, I was wanting to order for delivery since I just had surgery, but it will require 2 orders- and only one of them will meet the delivery threshold.
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Response from developer
We understand this can be frustrating and we are actively working towards making this better. We would appreciate it if you could send us additional details to healthyrewards@smoothieking.com to help us perfect the Smoothie King app experience.
SO MANY BUGS
This is the buggiest food app I have ever used, and it’s been like this for years! The app has just continuously sucked and it makes so difficult to order. One time my points in the app went down to -50 after I used a reward. The cart section of the app is where most of the trouble is. God forbid you try to add two different sizes of the same smoothie to your cart, the user literally has to figure out a workaround for things like that. And if you manage to get those two different sized smoothies in your cart, good luck making any changes. The app does not properly register which smoothie your are editing, and will apply your changes to a different smoothie. I frequently will have two small hulks and one medium hulk in my cart, will try to delete the medium hulk, and the app will delete my two smalls instead. That’s a regular occurrence for me and has caused me to order incorrectly or order more than I needed. This app is seriously infuriating to use.
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Response from developer
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send us additional details to guestfeedback@smoothieking.com to help us perfect the Smoothie King app experience.
Needs Nutritional Info
I recently downloaded the Smoothie King app and I must say, it has been a game-changer for me. The app is easy to use and navigate, making it simple to order my favorite smoothies on the go. The option to customize my order is fantastic and the app stores my previous orders for even quicker ordering.
One minor suggestion I have is that the nutritional information for the smoothies should be added to the app. Currently, users need to visit the Smoothie King website to view this information, which can be inconvenient. Having this information easily accessible in the app would be a great addition and would make it easier for users to make informed decisions about their orders.
One minor suggestion I have is that the nutritional information for the smoothies should be added to the app. Currently, users need to visit the Smoothie King website to view this information, which can be inconvenient. Having this information easily accessible in the app would be a great addition and would make it easier for users to make informed decisions about their orders.
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Response from developer
Thank you for your review! We are happy to hear you've had a positive experience! We appreciate your feedback and are constantly working to improve the usability of the app.
NOT user-friendly.
Very poor design and NOT user friendly. The app is not smooth at all. The rewards are not redeemable when you have credit added to your account. You can’t choose to pay with cash through the app (paying in store when you get there like you can with the Domino’s app). If you have added credit to your account, you can’t choose to save your credit and pay with your credit card at checkout. The app forces you to use your credit on the account. And even though you’re a member it will still charge you the $1 to upsize on Friday when it’s supposed to be free for members. If you have selected a “favorite” location, it still makes you search and click that location all over again every time before ordering. Many things to fix this app. I wish smoothie king would use the same developers as Chik-Fil-A or Domino’s for their app. It would make for a better customer experience!
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Response from developer
We're sorry to hear you're frustrated and apologize for this. We would appreciate it if you could send us details about your experience to guestfeedback@smoothieking.com to help us perfect the Smoothie King app.
