The worst app I have ever encountered
I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business.
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Bugs
I really do love this app and use it weekly to order my smoothies but for some reason the past few times I’ve used the app it takes at least a full 45 seconds for each page to load (I timed it)... which is obviously frustrating when all I want is to order a smoothie and go about my day. Other than the long loading process I love it. Quick & easy. Also I’ve tried the app on and off WiFi and in different parts of town... still had the same issue with the app.
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Mobile App Pickup
One employee said to select Curbside Delivery, one employee brought it to me with no problem, and currently I see a sign through the window that says Online Order pickup with my order.
To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out.
I would rather they just say you have to come in then to “figure out” the next step.
To add, there are two signs that has Curbside Pickup Only, which means which of the aforementioned options? It is very likely that someone could steal my paid for item. Lastly, it states on the app to call when you have arrived, which doesn’t mean anything because apparently they don’t want to bring it out.
I would rather they just say you have to come in then to “figure out” the next step.
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Missing a couple of items
Overall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this.
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Not so ”smooth”
I used the app to order a smoothie for curbside pick up but it didn't work out very ”smoothly”. After arriving at the location, I called (several times) as per instructions but no one answered. I finally left my vehicle, which is exactly what I was trying to avoid due to an injury, and went inside to pick up my order. When I started to drink it I noticed it had melted so much that it was more juice than smoothie. Overall a very unsatisfactory experience at this particular Smoothie King location.
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Terrible App
Always gives me errors that the ‘network is down’. Nearly every day I can’t do something on this app. Today’s frustration was when trying to submit feedback about my order experience, I got an error that the network was down. I tried 10 times to submit feedback using WiFi and cellular. I’ve been using this app nearly every day for 6 months, performance has gone down hill. Also will randomly erase my order history so I have to manually build my smoothie again instead of simply reordering.
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Snatch your Tummy Back !
I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King!
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Almost 5 stars!
The only reason I didn’t give it 5 stars is the process of turning on your healthy rewards that you unlock. I feel the option should be shown when you place your order and not on a separate menu, I have had healthy rewards expire on me until someone at the store told me where to go to get it. Otherwise this app rocks! :)
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Pat Booker location is # 1
This location has always provided great service and great smoothies. I can say that because I have consistently stopped here for the last few months. I’d like to mention an employee who has given great service and always has a smile on her face. I don’t know if I have her name spelled right but I’ll try Jewelia? Like my Moms name but her ‘a is spelled Julia. Thanks for always coming up with great suggestions and recommendations.
Thanks again !!!
John
Thanks again !!!
John
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