Messy. Messy.
Man I really love going to Smoothie King. Huge servings and everything I need being for options. But this app? A tragedy. The rewards? Never seen em. The website says I’ve spent over $60-70 in the last month or so but the app says they’re excited for my first purchase?!
Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed.
The app itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via the app. So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool.
Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed.
The app itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via the app. So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool.
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JJC
I have enjoyed the app; getting the rewards and ordering online because I like to just hop in to get it!! The only problem I have is when I don’t order ahead I have to be scanned without app taking payment. It works sometimes and a lot of times not. The staff is also great, always pleasant and helpful.
My favorite drink is the green tea tango with banana. It’s my lunch every day and it lasts for me until dinner 😋
My favorite drink is the green tea tango with banana. It’s my lunch every day and it lasts for me until dinner 😋
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Review
I love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all.
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Unable to add receipts or sub ingredients
Used to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program.
In regards to subbing ingredients, it will be a great benefit to be able to sub or remove certain ingredients for people with food allergies.
In regards to subbing ingredients, it will be a great benefit to be able to sub or remove certain ingredients for people with food allergies.
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Terrible Rewards System, Good for only Ordering Ahead
The app says that if you order through the app you get points. The points are automatically used and you don’t get to choose when to use them. On top of that, the points are used on coupons that you can never use. The life span of that coupon as soon as you unlock is the literal time you unlock it. Let’s say you order at 3:27 pm through the app, if you have enough points it “gives” you a 2$ off your next order which expires 3:27pm that exact same day. Don’t expect to use their reward system except if you want them to spam your email with promotions even if you have achieved their “Champion” status. All it’s good for is it’s main purpose of ordering ahead.
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Great Store and Staff
The Smoothie King in Afton Village has become a very valuable part of our NW Cabarrus County community. Honestly, I look at the staff as if they are my family members because there is very little turnover and it seems like I have watched them all grow into some very respectful young adults. They are extremely friendly and welcoming. A smile comes on my face and theirs every time I enter the store. They know me by name and I know them.
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Fix transaction histories
The app is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for?
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Absolutely corrupt
I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app.
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app.
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.
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Pickup option great. Delivery option terrible.
I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup.
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Great but could improve
The app is great! Very convenient (saves recent orders, saves card so you can pay with the app or order ahead). Not super glitchy. Gets the job done consistently. Makes it somewhat easy to apply rewards. Easy to locate stores
Suggested improvements:
-Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice)
-Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie)
-caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix)
Suggested improvements:
-Tipping AFTER receiving order (like the Starbucks app: I can’t tell you how many times I’ve tipped ahead and wished I hadn’t because my smoothie was poorly made or how many times I didn’t tip but wish I had because my smoothie was perfect and everyone was nice)
-Calories with macronutrient information in app (carbs, protein, fat amounts of each smoothie)
-caffeine content in app (not huge since it’s online but it’s difficult to access if I’m on the go and want to quickly choose a smoothie for my caffeine fix)
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