App Stinks
This seriously has to be one of the worst ordering apps out there. I use apps to order ahead all the time and have never encountered a more confusing and dysfunctional one than the smoothie king app. Its just backward and so annoying trying to sctually order something. Take notes from Dunkin, Starbucks etc. as to how to properly design a functional spp. My biggest complaint is even as simple as not being able to use money on my gift card along with a healthy reward coupon . . . seriously. Its almost like they are trying to get me to not buy smoothie king. Shouldn be this difficult to design a well thought out, organized app. So frustrating.
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Discounts NOT GREAT…here’s why!
I use your mobile app out of convenience to order ahead. I saw a discount that was ‘Buy 2 get the 3rd one free’ with some minor stipulations as to the size of the smoothies. The discount was to expire the next day so i wanted to order for me and 2 others. Followed all the stipulations to get the discount of the 3rd smoothie to be free and it did not come out as free. I instead got the lower discounts applied to my order instead of the better discount/deal being applied to my order. If this is how you have people use your app you should not be offering a 3rd smoothie for free deal. A value that is much greater than the other deals that were applied to my order! While on my way to the store I called the store and asked them to cancel my order just so i can re-order without any other deals applied. The employee told me it didn’t even pop on her screen yet and she already had 5 orders ahead of me and i would have to wait 15-20 minutes before she could even cancel my order. I got to the store and she said she had not had the chance to cancel the order yet so i waited inside the store. Again, the inconvenience of it all because your app does not apply the best deal first. What should have been maybe 10 minutes was more like 30 minutes because of the wait and hassle of the app.
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Response from developer
We’d like to look into this issue for you. Can you please send us a note at guestfeedback@smoothieking.com so that we can follow up?
Devs and UI Designers Should Be Fired
This app has a number of unaddressed bugs, a difficult to use user interface, and missing features. Who designed this mess?
1. Bug: When adding a previous order and removing a single item from the order the item removed is incorrect resulting in my order being fulfilled incorrectly by the store.
2. Features: There should be a way to save favorite drinks and orders in this app. There is no way to do that. It barely remembers what I ordered last time. Sometimes that doesn’t even work. Modifying a previous order results in incorrect order fulfillment (see above).
3. Design: The UI is atrocious and slow. This app always asks to find the nearest store. It should remember my favorite stores and not have to start over. It requires too many button presses to get to a product selection. The color scheme of the product options is horrible and takes me 5 minutes to find one Ingredient in the myriad of options. Starbucks knows how to design product customization options. Please use them or Chipotle as a model to design a good UI. Fix the confusing color scheme in the product customization list. Also there are ingredients that the store has that are not listed in the smoothie product options (e.g., raspberry).
I summary, please fix this app. I can’t believe anyone even uses it. It’s incredibly frustrating and wastes my money by ordering the wrong thing!
1. Bug: When adding a previous order and removing a single item from the order the item removed is incorrect resulting in my order being fulfilled incorrectly by the store.
2. Features: There should be a way to save favorite drinks and orders in this app. There is no way to do that. It barely remembers what I ordered last time. Sometimes that doesn’t even work. Modifying a previous order results in incorrect order fulfillment (see above).
3. Design: The UI is atrocious and slow. This app always asks to find the nearest store. It should remember my favorite stores and not have to start over. It requires too many button presses to get to a product selection. The color scheme of the product options is horrible and takes me 5 minutes to find one Ingredient in the myriad of options. Starbucks knows how to design product customization options. Please use them or Chipotle as a model to design a good UI. Fix the confusing color scheme in the product customization list. Also there are ingredients that the store has that are not listed in the smoothie product options (e.g., raspberry).
I summary, please fix this app. I can’t believe anyone even uses it. It’s incredibly frustrating and wastes my money by ordering the wrong thing!
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Response from developer
We're sorry to hear you're frustrated. We would appreciate it if you could send us details about your experience to guestfeedback@smoothieking.com to help us perfect the Smoothie King app.
Easy but in need of one thing!
It’s an easy app to use with lots of great options. Smoothie King is always my go-to smoothie place. The ONLY thing with the app I would say is, sometimes it’s difficult to navigate back from your basket to do something and then find your way back to your basket. It would be better to have the basket symbol in the top right corner at all times so wherever you are on the app, you can always get quick, easy access back to your basket. Apart from that, it’s great.
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Checkout experience changed mid checkout
i feel like i just entered card info into a phishing site that harvests credit card info because the first time i try and checkout the Ui was minimal, and asked for my password and didn’t have apple pay as an option. after putting in card info i got an invalid password message and then the card details view didn’t load.
hit the back button and, of a sudden, the checkout UI is as expected, apple pay and all. y’all better not have had some vulnerability that allowed someone to do some XSS shenanigans in your “mobile” (c’mon) app. ‘s a webapp in an app container don’t try and pull a fast one on me
hit the back button and, of a sudden, the checkout UI is as expected, apple pay and all. y’all better not have had some vulnerability that allowed someone to do some XSS shenanigans in your “mobile” (c’mon) app. ‘s a webapp in an app container don’t try and pull a fast one on me
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Pleasantly Surprising!
I drove past the local smoothie king every day for FIVE years before my husband and I decided to stop in.
No regrets!
We started out with the Pineapple Smoothies - SO good! One order we picked up the wrong order - it was the Hulk Chocolate…one sip and my husband was in love. He orders them once a week.
My favorites are Pumpkin, Hulk Chocolate, Matcha, and Angel Food.
Really, you can’t go wrong…they have a flavor for everyone and they’re all incredible!
If you download the app you’ll get points for every order - the points add up to $2.00 coupons. The best part is they let you use as many $2.00 coupons towards one purchase as you want.
For example: My husband and I went a little Smoothie King crazy for a few months and built up six $2.00 coupons. I was able to apply all of them to an order and get our smoothies for free!
Love Smoothie King! Recommend them to everyone!
No regrets!
We started out with the Pineapple Smoothies - SO good! One order we picked up the wrong order - it was the Hulk Chocolate…one sip and my husband was in love. He orders them once a week.
My favorites are Pumpkin, Hulk Chocolate, Matcha, and Angel Food.
Really, you can’t go wrong…they have a flavor for everyone and they’re all incredible!
If you download the app you’ll get points for every order - the points add up to $2.00 coupons. The best part is they let you use as many $2.00 coupons towards one purchase as you want.
For example: My husband and I went a little Smoothie King crazy for a few months and built up six $2.00 coupons. I was able to apply all of them to an order and get our smoothies for free!
Love Smoothie King! Recommend them to everyone!
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Pretty convenient
App is pretty easy to use, and quick, and I use it a lot. But on this last order, it only had one order in my order history. Where did all my orders go? Also, I may be missing a step, but I’d like if it would know that I always go to the same location, so I don’t have to keep choosing the location every time. It took me a while to learn how to use my rewards. They made it more obvious and it helped. I really like that I can choose to sub things in my smoothie.
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UX tweak needed
If a particular smoothie king doesn’t allow tipping through the app the option shouldn’t be available. Compounding this UX issue, any coupons that were selected are then “removed” so it is necessary to exit the checkout screen and go back to the coupon selection screen - where it shows the coupons are still selected!!! Then user must go back to the order screen (order is still in cart) and only then the coupons are applied.
Also if tips aren’t accepted an error message is generated, yet the user is required to manually remove the tip percentage amount.
One more thing - this location does actually accept tips n credit cards IN PERSON, but not when ordering through the app…
Also if tips aren’t accepted an error message is generated, yet the user is required to manually remove the tip percentage amount.
One more thing - this location does actually accept tips n credit cards IN PERSON, but not when ordering through the app…
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Response from developer
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send us the store name and any other details to guestfeedback@smoothieking.com to help us perfect the Smoothie King app experience.
Hardly Ever Works
This app is always messed up, and there are always issues with online ordering. I haven’t been able to place an order for the past several days because the “system” has been offline. Today I can’t place an order because “32 oz. in ‘Choose Your Size’ … is only available from Midnight on Thursday to Midnight on Friday.” It’s Friday morning now … Also, I’m not even trying to use the “Free Upsize Friday” coupon, which by the way wouldn’t apply to my order last Friday either. Even though I was overcharged last week at least I could place an order. Fix the bugs. You lost out on over $100 from me this week.
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REFUNDS WAS NEVER GIVEN BACK
I tried doing a delivery order and was never followed up with the situation of the store in my area. Which was they where on low on staff, but my ordered was confirm. We waited almost 3 hours for door dash to take our ordered but to call and say they never had our ordered after we called again and ask what happened when the delivery driver said it was coming. (Then cancel ordered)
Instructions on smoothie king app says to call the store. We have called multiple times and finally but nobody picked up. Finally we decided to drive to the stores location but to realize they had a sign that they are open but we have to “order online due to low staff”. We are stuck in the situation of not being able to communicate with the store. In person and through phone. Because the front store was lock. We emailed our situation through smoothie king website. They have followed with our situation and have ask for our confirmation ordered but they have not given our refund back. I use to work in food and beverage, including smoothie king. Taking online orders can should have a cancellation button but they just take your money and left you on read for weeks
Instructions on smoothie king app says to call the store. We have called multiple times and finally but nobody picked up. Finally we decided to drive to the stores location but to realize they had a sign that they are open but we have to “order online due to low staff”. We are stuck in the situation of not being able to communicate with the store. In person and through phone. Because the front store was lock. We emailed our situation through smoothie king website. They have followed with our situation and have ask for our confirmation ordered but they have not given our refund back. I use to work in food and beverage, including smoothie king. Taking online orders can should have a cancellation button but they just take your money and left you on read for weeks
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