A nice interface, but not a lot else
I want to start off by stating that I really wanted this app to work. The app has a clean and easy interface, but unfortunately that’s where the pros end. I kept getting an error when trying to set up EPCS. I wanted to call support, but I found out they no longer have a phone support line and instead have to leave a support ticket. This usually isn’t an issue, but their support staff took about 2 days each reply and their responses were very generic like “try logging out and logging back in” or “try deleting and reinstalling the app”. After almost 2 weeks of these responses, support recommended deleting my account and re-registering. To add on to this, a feature I was excited to use was the integrated PMP, but I later found out that they don’t support my state, but you couldn’t find this out until after you pay for an entire year of the software. After all of this, I decided to cut my losses and go with another eprescribing software, MDToolbox, it isn’t as pretty, but it works, has integrated PMP, phone support, has other features iPrescribe didn’t have like ePA, costs about the same as iPrescribe, and only took 1 day to get fully set up with EPCS. I really hope iPrescribe changes for the better, because many of my colleagues have used it in the past with success, but as it currently stands I personally cannot recommend using them.
Show less
Response from developer
Thank you for sharing your detailed feedback. We're sorry to hear about the challenges you faced with EPCS setup and support, as well as the PMP integration. Your experience clearly didn’t meet expectations, and we sincerely apologize. We're working to improve our support processes and communication. If you're open to sharing more details about your experience or suggestions, please reach out at reviews@iprescribe.com. Your input is incredibly valuable as we strive to make meaningful improvements.
