Leave a Review XCARET!
Unable to login
Both my partner and I have downloaded this app and we were not able to login even after leaving it for 10 minutes. Tried on Wi-Fi + Mobile Data, tried creating new accounts and also as guest but no luck. Would be great if this could be sorted.dkeen94
Developer Response
Dear user. We appreciate the time you took to leave us your message. We would like to mention that we are constantly working on the innovation and optimization of our mobile app. We are sorry for the inconvenience. You can be sure that we'll send your report to the relevant department to keep improving. If you require assistance, don't hesitate to contact our call center. We will be glad to assist you. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Don’t bother
On holiday and thought this app would help our visit to the park.
Slowest app ever to download and after 20 minutes still couldn’t open.
12 of us tried on all networks which we had success on other applications with.
Total waste of time. Must have been all the application creators friends that gave such rave review.Show lessSummer Sadness Again
Developer Response
Dear Summer. We appreciate the time you took to leave us your feedback. Let us share that we are continuing working on the corresponding improvements and you can be sure we'll send your comments to the relevant departments. In case you require additional assistance, don't hesitate to call us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Must do if visiting Cancun area
This was a must try I was solo and I enjoyed myself noted to come at opening so you can do everything and be able to eat at the buffet this experience is unforgettable!King Steve 954
Developer Response
Dear Steve. Thank you so much for your visit! We appreciate the time you took to leave us a five-star review and it's great to hear you had an unforgettable experience at our eco-park. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Middle of the Pack
It’s a very beautiful place and convenient placement for the parks. However, the food options and availability is terrible if you have a picky family. Buffet food is on par with places like shoneys or ponderosa. Sit down eating at most of the other places is on par with a lower quality Applebees?
They have a few places that are good but they’re difficult to get into without well in-advance reservations. My family does not like to do this, we are spontaneous eaters, so we struggled with food here.
Aside from that, everything else is great. So maybe think twice about paying for the all inclusive package. In my experience, it’s not worth it.Show lessSteve Rogers 2002
Developer Response
Dear Steve. Thank you for taking the time to leave your comments with us. It's great to read that you consider beautiful our eco-park. We are sorry to hear that your experience with our food didn't meet your expectations. Rest assured that we will send your comments to our Food and Beverage department to keep improving. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Shark adventure
My husband and I did the shark adventure twice it was amazing very well put together unforgettable experience! Would like to give a big shout out and thank you to Manuel for making this experience very special. Highly recommend this adventure if you like sharks and snorkeling you will love it. Thank you again for such a great adventure. Michelle and Bruce South CarolinaShow lessMichelle peeso
Developer Response
Dear Michelle, Thank you so much for visiting Xcaret! We appreciate the time you took to share your comments with us, and it's great pleasure to hear that you had an unforgettable experience at our park. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Poor app
App wouldn’t even get past the sign up stageMaintainlondon
Developer Response
Dear user. Thank you for taking the time to leave us a review. We'd like to share with you that we continue working on innovation and improvement of our app. Rest assured that your comments will be sent to the relevant department to provide you with an excellent service. In case of doubts or additional comments, don't hesitate to contact us directly through our call center. We will be glad to assist you. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Absolute horror
Paid 90 dollars to get pictures of my experience at Xplor with my sister. The pictures are not as promised and you can not download them! This app doesn’t even load past the first page. Customer service is useless. Ruined my Mexico tripSKSKSKKSSKKSSKSKSK
Developer Response
Dear user. Thank you for taking the time to leave your message with us. We are sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. We recommend downloading the photos through the official website. However, in case of additional assistance with your photo package, please, don't hesitate to send us an email at foto@xcaret.com. It would be a pleasure to assist you. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Wow, two months and still no fix?
I just downloaded this app, hoping I could use it for my trip to Xel-Ha tomorrow and found the same issue folks have been complaining about since 4/15; I can’t login. I’ve tried Google, Apple and even manual signup and I can’t get past the loading animation. Two months of folks complaining about this with no fix is unacceptable, and shows just how much the company appreciates their end users. I just hope I don’t receive the same disrespect at the park tomorrow…Show lessDub578
Developer Response
Dear user. Thank you for taking the time to leave your message with us. We are really sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. All your comments and feedback are really important since help us to continue it improvement of our app. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Can’t get past login page
I’ve tried logging in as a guest, creating an account, and using Google to log in — can’t get past the spinning symbol on the login page. I’ve restarted my phone, deleted and reinstalled the app and waited on the screen for over 10 minutes. Nothing other than the spinning symbol. Very disappointing.Show lessBethylou1
Developer Response
Dear Bethy. Thank you for taking the time to leave your message with us. We are sorry to hear your experience on our app wasn't the best. You can be sure that we'll send your feedback to the Development department to solve this situation. In case you require additional assistance, don't hesitate to contact our call center. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Doesn’t work
Me and my partner have not been able to use the app at all. We wanted to use it to download the photos from our recent visit to Xenses but neither of us have been able to use it.
Both of us have downloaded the app but have not been able to set up an account or log in. We have tried for days and have given up.Show lessNiki.D.M
Developer Response
Dear Niki. Thank you for taking the time to leave your message with us. We are sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. We recommend downloading the photos through the official website. However, in case of additional assistance with your photo package, please, don't hesitate to send us an email at foto@xcaret.com. It would be a pleasure to assist you. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
