Photo
Response from developer
Dear Saran, Thank you for sharing your report. We are still working on the corresponding improvements. If you require assistance with your photo package, don't hesitate to call us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Foto@xcaret.com Mex: 800 006 FOTO (3686) - US: (01152) 55 4163 7327
App doesn’t work
Cannot report the problem as App Store will not allow a quality issue to be reported on a no charge app.
Developer website link does not take you to a site that allows reporting of problems.
Disappointed in the app and App Store on this one. Have emailed the company directly hoping this gets fixed. If we don’t get what we paid for we have no choice but to report the tour company for fraud.
Response from developer
Dear user, Thank you for sharing your report. We are still working on the corresponding improvements. If you require assistance with your photo package, don't hesitate to call us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. foto@xcaret.com Mex: 800 006 FOTO (3686) - US: (01152) 55 4163 7327
Does not work
Response from developer
Dear user, Thank you for sharing your report. We are still working on the corresponding improvements. If you require additional assistance, don't hesitate to call us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
App does not open
Response from developer
Dear user. Thank you for sharing your report, we are still working on the corresponding improvements. In case you require additional assistance, don't hesitate to call us directly. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
No map?
Response from developer
Dear Tessa. Thank you for taking the time to share your review with us. You can rest assured that all your feedback will be sent and considered to continue working on innovation and give a better experience to each of our users. In case of any doubts or additional comments, don't hesitate to contact us directly. We'll be glad to assist you. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Unable to login
Response from developer
Dear user. We appreciate the time you took to leave us your message. We would like to mention that we are constantly working on the innovation and optimization of our mobile app. We are sorry for the inconvenience. You can be sure that we'll send your report to the relevant department to keep improving. If you require assistance, don't hesitate to contact our call center. We will be glad to assist you. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Don’t bother
Slowest app ever to download and after 20 minutes still couldn’t open.
12 of us tried on all networks which we had success on other applications with.
Total waste of time. Must have been all the application creators friends that gave such rave review.
Response from developer
Dear Summer. We appreciate the time you took to leave us your feedback. Let us share that we are continuing working on the corresponding improvements and you can be sure we'll send your comments to the relevant departments. In case you require additional assistance, don't hesitate to call us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Must do if visiting Cancun area
Response from developer
Dear Steve. Thank you so much for your visit! We appreciate the time you took to leave us a five-star review and it's great to hear you had an unforgettable experience at our eco-park. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Middle of the Pack
They have a few places that are good but they’re difficult to get into without well in-advance reservations. My family does not like to do this, we are spontaneous eaters, so we struggled with food here.
Aside from that, everything else is great. So maybe think twice about paying for the all inclusive package. In my experience, it’s not worth it.
Response from developer
Dear Steve. Thank you for taking the time to leave your comments with us. It's great to read that you consider beautiful our eco-park. We are sorry to hear that your experience with our food didn't meet your expectations. Rest assured that we will send your comments to our Food and Beverage department to keep improving. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Shark adventure
Response from developer
Dear Michelle, Thank you so much for visiting Xcaret! We appreciate the time you took to share your comments with us, and it's great pleasure to hear that you had an unforgettable experience at our park. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
